Customer Success Manager

• As a Junior Customer Success Officer (Tax Coach), you are the first point of contact for tax-related questions.
• You assist our users via chat, email, phone, and video conference.
• You support the community with demonstrations, webinars, and by writing FAQs.
• You act as a bridge between self-employed users and our product team to convey new ideas and resolve issues.
• You design strategies to retain users and persuade them to subscribe and file their taxes with us.
• You contribute to improving our UX and work closely with the marketing team.

Junior Customer Success Officer – FR/EN

• Nieuwe klanten verwelkomen en effectief onboarden, zodat ze vanaf het begin optimaal gebruik maken van onze oplossingen.
• Het gebruik van ons platform stimuleren bij verschillende gebruikersprofielen en extra ondersteuning bieden tijdens de initiële implementatiefase van Shyfter bij bedrijven.
• Diepgaande expertise bieden over alle productfuncties, afgestemd op de specifieke behoeften van de klant (configuratieadvies, trainingen, enz.).
• Identificeren en benutten van kansen om extra applicaties en opties aan bestaande klanten te verkopen.
• Klanten ondersteunen via chat of e-mail met empathie, en innovatieve ideeën en verzoeken doorgeven aan de product- en salesteams.

Customer Success Manager, Dutch-speaking

• Management, quality assurance and operation of data within a secure hybrid cloud architecture
• Implementation and operation of the data layer used by CRM tools
• Analysis, implementation and operationalization of data flows and reference data
• Participation in complex projects involving secure hybrid architectures, data pipelines and interconnected business solutions
• Automation of business processes using MS Dynamics 365, Denodo and ETL solutions
• Contribution to data governance, notably around reference data, MDM and data catalog
• Writing or maintaining data transformation scripts in SQL, VQL, Python or equivalent

Medior Data Steward — CRM, Cloud & Virtualization

• As a Junior Customer Success Officer (Tax Coach), you are the first help for tax questions.
• Via chat, email, phone or video call, you assist our users.
• You support the community with demos, webinars and drafting FAQs.
• You act as a bridge between self-employed users and our product team, both for passing on new ideas and resolving issues.
• You devise strategies to retain and persuade users to subscribe and submit taxes with us.
• You contribute to improving our UX and work closely with the marketing team.

Junior Customer Success Officer

• As a Customer Success Manager, you are the architect of our clients’ growth. You won’t just be answering questions; you’ll be driving the strategy that helps some of the world’s biggest brands dominate search results.
• Be the Trusted Advisor: Act as the primary point of contact and strategic liaison between our clients and the Verbolia team.
• Navigate & Expand: Map out complex customer organizations to uncover new opportunities for partnership and internal product applications.
• Maintain a high-touch relationship with your portfolio to ensure they are consistently realizing and exceeding the full potential of our technology.
• Lead the onboarding journey for new customers, ensuring a seamless transition and immediate engagement with the platform.
• Conduct high-impact, one-on-one demos tailored to specific client needs, turning technical features into business solutions.
• Deep-dive into product usage and performance indicators to identify specific, actionable SEO/GEO improvement opportunities for every client.
• Build and execute bespoke engagement plans that align Verbolia’s capabilities with the client's long-term business goals.
• Act as the internal 'Voice of the Customer,' directly influencing our product development roadmap based on your frontline insights.
• Partner closely with the Sales team to identify and close upsell, cross-sell, and account expansion opportunities.

Customer Success Manager, Bilingual FR/EN

• You will take ownership of our day-to-day support activities and help professionalize and scale them.
• Manage incoming support tickets, questions, and requests from customers
• Ensure timely, accurate, and high-quality responses to customer issues
• Act as a trusted first point of contact for operational and product-related questions
• Identify recurring issues, patterns, and root causes in support tickets
• Proactively propose and implement improvements to: Automate support workflows, Standardize responses and processes, Reduce repetitive or low-value support activities
• Collaborate closely with Product, Engineering, and Customer Success to: Improve product features, Reduce future ticket volume, Improve overall customer experience
• Maintain high service levels and contribute to strong customer satisfaction and retention
• Work closely with Solution Experts on active customer accounts
• Join and support: Client workshops, Product demos, Feature configurations, Release note communications
• Help ensure customers fully understand and adopt Oper’s platform
• Support customers throughout different phases of their lifecycle
• Grow step by step into more ownership and responsibility across customer engagements

See all jobs on JobTailor

Junior Customer Success Officer – FR/EN

Customer Success Manager, Dutch-speaking

Medior Data Steward — CRM, Cloud & Virtualization

Junior Customer Success Officer

Customer Success Manager, Bilingual FR/EN

Junior Customer Success Manager