Customer Success Manager

Payflip

Customer Success Manager at Payflip responsible for customer implementation, adoption, and building a scalable success team. Collaborate to enhance the compensation strategy with innovative salary modules.

Posted 7/10/2026full-timeBrussels • 🇧🇪 BelgiumJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

play a defining role for our customers, from implementation to adoption and expansion
for HR managers, you're a true salary partner who takes their compensation strategy to the next level
help lay the foundation of a scalable customer success team by focusing on playbooks (churn, adoption, expansion), health scoring, and a strong communication strategy
help build Payflip's next chapter: besides flex reward functionalities, we're soon launching extra salary modules (including Payflip Food), and you help our customers grow into them
roll up your sleeves when designing a strategy

Requirements

What you’ll need

+2 years of experience in a relevant, commercial role within a similar environment
You have experience with consultative selling: you recognize an opportunity within an account and dare to actually seize it.
You feel comfortable when a playbook doesn't exist yet, because you'd rather help write it yourself.
You look forward to being the main point of contact for customers and making sure they become the Payflip ambassadors of your dreams.
You're a true initiator, pragmatic, and a fearless go-getter. We have it in for people who learn from their mistakes and keep themselves sharp!
Fluent in Dutch, French and English.

Benefits

Comp & perks

a transparent salary based on your impact (check our salary grid here)
stock options
the best possible flexible compensation plan
the Alan healthcare package
meal vouchers (through Payflip of course) and eco vouchers
a mobility budget or company car
the possibility to work remotely (we even give you a budget for this!). Our office is located opposite Brussels Central Station, but we offer you coworking options in cities like Antwerp (Silversquare) or Ghent (Wintercircus).
Workation? You get a generous remote working budget from us for coworking spaces in Belgium and abroad!
An L&D budget so you can further develop yourself

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

InitiativePragmatismCommunicationProblem-SolvingAdaptability