Customer Engagement Architect

Johnson & Johnson

Manager, Architecture driving evolution of Customer Engagement at Johnson & Johnson. Collaborating on strategic solutions impacting healthcare innovation across various markets.

Posted 6/27/2026full-timeBeerse • 🇧🇪 BelgiumMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformGraphQL

About the role

Key responsibilities & impact

Drive the evolution of Commercial EMEA Customer Engagement , including applications, integrations, and data flows, in partnership with Product and Platform Owners.
Develop end‑to‑end architecture for strategic solutions that enable customer engagement journeys across markets and channels.
Apply appropriate integration patterns and design approaches (e.g., event‑driven, API‑first) to produce robust and scalable integration designs.
Ensure designs consider internal and external regulatory requirements (e.g., GDPR, Healthcare Business Integrity) and incorporate security and compliance expectations.
Apply agentic architecture concepts (e.g., orchestration, event-driven interaction, policy/guardrail design) to enable AI‑assisted workflows responsibly within the customer engagement ecosystem.
Evaluate the technical and economic feasibility of proposed solutions and support informed decisions that balance business needs, technology requirements, and cost/benefit outcomes.
Lead and coordinate product architecture boards and ensure architectural decisions, standards, and patterns are documented and communicated for consistent adoption.
Contribute to architecture standards, methodologies, and tools; provide guidance and training to broaden adoption and capability across teams.
Partner with engineering and global IT teams to ensure delivery aligns with the target architecture, standards, and principles, while driving reuse through reference architectures and shared assets.
Lead architectural efforts for large, complex initiatives across multiple technologies and vendors, proactively managing dependencies and outcomes.
Engage with industry forums, analysts, customers, and peers to bring relevant external insights into architectural direction.

Requirements

What you’ll need

Master's degree in Computer Science (or related field) required, or Bachelor's degree with relevant experience
Demonstrated experience working in the IT space with broad interest across application data and integration architecture
Experience working in or with agile teams
Knowledge of integration patterns, event‑driven architectures, and API management (including REST and GraphQL)
Experience with CRM SAAS platforms (e.g., Salesforce, Veeva)
Strong consulting skills to analyze business requirements and translate them into architecture decisions and roadmaps
Ability to communicate clearly with audiences at multiple levels, including senior management and technical teams; able to find tradeoffs across stakeholders
Strong collaboration skills across business teams, IT colleagues, and vendors.
Proficient in English.
Experience in Life Sciences and/or GxP environment is preferred
Hands‑on knowledge of cloud technologies (AWS, Azure, GCP)
Knowledge of agile architecture practices (e.g. SAFe)
Experience establishing systems to monitor and improve compliance with architecture standards.
Experience contributing to ROI / TCO tradeoffs and technology investment decisions.

Benefits

Comp & perks

Inclusive work environment
Opportunities for professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

integration patternsevent-driven architectureAPI managementRESTGraphQLcloud technologiesAWSAzureGCPagile architecture practices

Soft Skills

consulting skillscommunication skillscollaboration skillsanalytical skillsleadership skillstraining skillsdecision-making skillsstakeholder managementorganizational skillsproblem-solving skills

Certifications

Master's degree in Computer ScienceBachelor's degree in related field