Content Marketing Manager

• Conduct initial site inspections on all new contents losses, assessing fire, water, smoke, mold, & storm-damaged items
• Distinguish salvageable from non-salvageable items & document findings with photos, written scope, & contents-management software
• Build the full scope of services before mobilization — staffing, projected hours, consumables, & preliminary cost summary
• Perform jobsite safety walk-throughs & hazard identification prior to deploying crews
• Own contents estimate writing in Xactimate & Symbility, from initial draft through carrier approval
• Apply each carrier’s SLA requirements — documentation standards, contact timeframes, & scheduling protocols
• Schedule & dispatch contents crews across all active jobs & manage the pack-out & pack-in lifecycle
• Oversee the contents division’s assigned vehicle fleet — assignments, usage logs, & basic maintenance reporting
• Recruit, schedule, train, & supervise temporary & permanent field labor
• Maintain accurate inventory tracking, labeling, & condition reporting in RMS & contents-management systems
• Serve as the primary point of contact for homeowners, property managers, adjusters, & carriers throughout each job
• Meet clients & adjusters on-site to resolve issues & provide a professional opinion; re-inspect job sites for quality control
• Communicate progress, scope changes, & milestones to Operations Leadership, & obtain final authorizations before job close

Contents Department Leader

• Lead the design, development, review and maintenance of high-quality, learner-centric content across CFA Institute education products
• Translate complex, real-world investment practice into clear learning content
• Collaborate closely with learning design, assessment/exam teams, product management, marketing and subject matter experts
• Work closely with external authors, reviewers, practitioners and consultants
• Contribute to curriculum alignment with learning outcomes and market-relevant professional standards
• Ensure content is accurate, rigorous, accessible for a global audience and delivered to agreed timelines

Director, Learning Content

• Content Engine and Calendar: Own the content calendar, the publishing rhythm, and the content strategy across every channel, producing content that spans the full lifecycle from prospect to lead to customer to retention.
• Together with PMM, Solutions/Enablement, & CX Knowledge, this person turns launches, partnerships, and brand moments, including event and demand gen needs, into a steady, proactive flow of content rather than one-off scrambles.
• This includes building repeatable, low-friction content models and automating the rinse-and-repeat work with AI.
• Social and Brand Voice: Run Builder Prime's social presence and make it louder, more entertaining, and unmistakably built for contractors.
• Lead with short-form video and reels over Meta, TikTok, YouTube, and write in a voice that is brash but not crass.
• This role sets the tone and consistently shows up where our audience actually is.
• Lifecycle and Email Strategy: Audit our sales and marketing email sequences end-to-end, then own the strategy and content for new and reworked sequences in partnership with marketing ops.
• Map the right message to the right stage across prospect, lead, customer, and retention. Strategy and copy live here, while the technical send stays with marketing ops.
• Sales and CX Content: Coordinate with the Solutions and Engagement Director and the Senior CX Knowledge & Content Lead to ensure sales enablement and customer experience content aligns with the overall company content strategy. Make sure prospects, new customers, and existing customers each get the right material at the right moment, from pitch support through onboarding, adoption, and expansion. This person ensures Sales, CX, and Marketing are all producing content that aligns in vision, tone, brand, and narrative.

Head of Content Marketing

• Support the standardization, consistency, and management of terminology across technical and analytical documentation.
• Ensure alignment of terminology within structured documents, support updates to approved terminology sources, and contribute to the accuracy and clarity of content across multiple deliverables.
• Review and ensure consistency of terminology across multiple documents, publications, and data sources.
• Support the standardization and proper usage of terminology within technical and analytical content.
• Verify alignment of terminology with approved reference sources and established standards.
• Assist in updating terminology based on approved changes and maintaining accuracy across documents.
• Ensure consistency of data and terminology between related documents and supporting materials.
• Collaborate with analysts, editors, and stakeholders to resolve terminology discrepancies.
• Support document development and publication processes by applying consistent terminology standards.
• Utilize tools such as Microsoft Excel, Word, and PowerPoint to manage and review content.
• Maintain accuracy, organization, and version control of terminology-related data and documentation.

Terminologist, Content & Standards Specialist

• Ensure the accuracy, consistency, and readability of all content in assigned subject areas.
• Edit a variety of deliverables for style, tone, grammar, branding, and audience while ensuring that content adheres to each client’s unique preferences and requirements.
• Develop and edit content to published specifications.
• Work closely with teammates across disciplines to polish and finalize deliverables, including verifying substantiation, requesting permission to cite third-party resources, and identifying missing/incorrect content in templated materials.
• Identify essential information and key takeaways within content and verify that any key claims include appropriate substantiation.
• Review content for AI writing artifacts and red flags and edit to use more natural language while preserving the essential information.

Editor, Technical Marketing Content

• Serve as a global subject matter expert on how sellers learn, adopt, and sustain high-impact selling behaviors at scale
• Architect and deliver end-to-end selling curricula aligned to the full commercial lifecycle
• Establish global content standards and governance, enabling consistency across regions and business units
• Partner closely with Sales Training teams to co-create, scale, and continuously improve high-impact enablement solutions globally

Senior Manager, Content Creation – Selling Skills

• Combine your craft expertise with an understanding of our customers and the business to co-create innovative solutions to complex problems
• Leverage strong writing and understanding of user experience design skills to craft compelling, accurate and accessible digital content experiences
• Use data, research insights and creative problem-solving to support customer-centered design decisions across projects
• Understand your product, processes and partner goals to recognize and bridge gaps between customer-centered solutions and business needs
• Work with your team and partners to gather feedback, understand the tech and data capabilities and emerging technologies in order to inform your work and navigate technical limitations
• Build relationships with cross-functional partners and continuously identify opportunities to collaborate, incorporating diverse perspectives to elevate project work and build trust
• Present work to diverse audiences using a human-centered approach, incorporating meaningful evidence and effectively articulating decisions

Senior Content Designer

• Develop and finalize cross-functional content strategies aligned to T-Mobile for Business Integrated Marketing priorities across segments and channels.
• Leverage a structured content planning system that improves visibility, consistency, and collaboration across marketing teams
• Owns and authors marketing plan
• Partner with segment marketing (inclusive of EBC), integrated messaging, and content operations teams to align priorities, workflows, and execution plans
• Collaborate with creative teams, agencies, and internal stakeholders to ensure content is on-strategy, on-message, and optimized for channel
• Track and analyze content performance by segment and channel, translating insights into optimization recommendations
• Responsible for other duties/projects as assigned by business management as needed.

Senior Integrated Marketing Manager – Cross Functional Content Strategy

• Write and edit high-quality, SEO-optimized content across formats including blog posts, solution briefs, website pages, email copy, social media posts, video scripts, and sales enablement one-pagers.
• Translate complex product capabilities and franchise industry trends into clear, engaging narratives tailored to FranConnect’s target personas.
• Repurpose long-form content (webinars, white papers, research reports) into shorter-form assets — social snippets, emails, infographics — to maximize content mileage.
• Maintain a consistent brand voice and tone across all content produced, ensuring alignment with FranConnect’s messaging framework.
• Collaborate with subject matter experts in Product, Sales, and Customer Success to extract insights and turn them into compelling content.
• Champion AI tools as a core part of your daily workflow.
• Use AI writing assistants (such as Writer, ChatGPT, or equivalent) to accelerate first drafts, generate content variations, and scale production volume without compromising quality.
• Build and maintain a library of AI prompts, templates, and content briefs that enable fast, consistent content creation across the team.
• Develop AI-assisted workflows for recurring content types (e.g., blog post drafts from outlines, email sequences from campaign briefs, social posts from long-form content) to reduce production time while maintaining editorial standards.
• Stay current on emerging AI content tools and proactively recommend new capabilities that can improve team efficiency or content performance.
• Integrate AI-generated outputs into an editorial review process that ensures accuracy, brand alignment, and human quality oversight before publication.
• Manage and execute against the editorial content calendar, ensuring timely delivery of content across all active campaigns and channels.
• Track content in production from brief to publish, flagging risks and proactively resolving bottlenecks.
• Maintain organized content repositories and asset libraries so that published and in-flight content is easy to find, update, and repurpose.
• Coordinate with Demand Generation to align content delivery with campaign launch dates, nurture sequences, and event timelines.
• Apply on-page SEO best practices to all written content — keyword integration, meta descriptions, internal linking, LLM and headline optimization.
• Use tools such as SEMrush, Ahrefs, or Moz to identify content opportunities, track keyword rankings, and inform topic selection.
• Monitor content performance using Google Analytics and HubSpot; report on traffic, engagement, and content-attributed pipeline metrics on a regular cadence.
• Use performance data to continuously improve content quality and prioritize what topics and formats to invest in.
• Work closely with the Product Marketing team to ensure new product releases, feature updates, and positioning changes are accurately reflected in content.
• Partner with the Demand Generation team to build content that supports lead generation programs, including landing pages, gated assets, and nurture email series.
• Support Sales with fresh, up-to-date collateral by turning sales feedback into actionable content updates.
• Participate in content reviews and contribute editorial feedback on work produced by agency partners or freelancers.

Senior Content Specialist

• Develop and execute a comprehensive, multi-channel consumer content strategy aligned with overarching brand and business goals.
• Establish, maintain, and socialize a centralized master content calendar.
• Drive multi-format content production across written, video, and audio channels.
• Actively write and produce high-quality content firsthand, balancing strategic leadership with direct execution.
• Collaborate with Product, Customer Experience, and Lifecycle Marketing teams to support integrated marketing campaigns.
• Monitor, analyze, and report on content performance KPIs.

Senior Manager, Content Strategy

• Generating a wide range of multi-media editorial projects, including articles, case studies, blog posts, web content, videos, award submissions and internal “knowledge sharing” or “best builder” stories.
• Repurpose stories into channel-ready formats, including social copy, email copy, and presentation content.
• The ability to manage and execute integrated campaigns, working with both internal communications and external public relations subteams.
• Being a strategic contributor to planning discussions, demonstrating the ability to put forward tactical recommendations in line with strategies; advise others on campaigns and ways they can be driven through storytelling.
• Posting a steady stream of strategic content both internally and externally.
• Contribute to over-arching editorial calendars and update schedule additions and changes.
• Providing feedback and training to others on good content best practices that helps DPR build and sustain a consistent and positive brand image.
• Optimize content and tone of voice for various platforms and channels, taking into account audiences and their behaviors.
• Ensure all content produced adheres to DPR brand standards, requirements and operational/EHS protocols.
• Help build a library of content and imagery that is easily searchable and can be leveraged for multiple uses.

Integrated Entities Content Specialist

• Primary administration and integration within our SaaS Enterprise Content Management (Document/Workflow) Suite.
• Ensure all environments are managed and maintained to meet service level agreements.
• Implement Security measures and access controls.
• Support change control and testing processes for modifications to application systems.
• Analyze system for overall performance and give recommendations for improvements.
• Provide responsive technical assistance and document configuration to support processes.
• Develop strong working relationships with third party vendors.
• Research and recommend innovative, and where possible automated approaches for system administration tasks.
• Identify approaches that leverage our resources and provide economies of scale.
• Quick, efficient, and effective issue resolution with proactive communication to all stakeholders.
• Recommend, schedule, and perform improvements, patches, and reconfigurations.
• Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.
• Work with additional functional teams to ensure optimal operations and uptime of application environments.
• Proactive monitoring and maintenance of SaaS / Windows system environments.
• Provide backup administration support to other teammates.
• Provide after-hours support.

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