Consultant

• Act as an extension of the client’s human resources department to administer all aspects of the leave of absence and accommodation process for their employees.
• Complete all administrative tasks related to leave of absence and accommodation management utilizing a date-driven leave of absence system.
• Execute new leave requests, complete reminder phone calls, emails, and return to work communication.
• Determine eligibility for federal leave of absence and accommodation regulations (FMLA, ADA, etc.), state leave regulations, and other client-specific leave policies.
• Maintain accurate records in the system for each leave of absence and accommodation case.
• Communicate with employees about their eligibility for leave and wage replacement options.
• Generate and send all required leave notices and paperwork within the designated timeframe.
• Work closely with the employee to assist with timely return of required paperwork.
• Review medical certifications and other documentation to determine if employee qualifies for leave.
• Generate and send designation notices to employees within the appropriate time frame.
• Provide frequent updates to clients regarding an employee’s leave request, status, and return to work dates.
• Act in an advisory role for reasonable accommodations under ADA and process approvals per the client’s direction.
• Help clients navigate complicated leave of absence cases and regulations.
• Generate weekly and ad-hoc reports for clients and employees.

• Review and assess clinical information to support coverage determinations
• Apply clinical guidelines, policies, and sound judgment across the care continuum
• Collaborate with providers and care teams to coordinate treatment plans
• Identify opportunities to enhance quality, efficiency, and member outcomes
• Refer members to additional programs and services as appropriate
• Serve as a clinical resource within utilization/benefit management

Utilization Management Nurse Consultant – Weekends, 4-10 Hour Shifts

• Remote troubleshooting for clients: Diagnose and resolve client issues across AV, networking, control, lighting, and surveillance platforms using remote management tools
• Remote support for Daisy techs: Provide expert support for our internal Daisy Technicians when they are in the field
• Case creation and management: Open a case in Dynamics for every material interaction and either resolve and close, or assign to a branch with full context
• Client engagement: Build trust on every call
• Work order and booking: When a truck roll is required, create the work order, schedule the booking against branch capacity, and confirm details with the client
• Payment collection: Collect payment from clients over the phone using Daisy payment links
• DaisyCare / membership enrollment: Sign clients up for ongoing support programs
• Lead handling: Pre-qualify leads against the documented lead-management process and assign them to the appropriate branch sales contact
• Documentation: Capture clear, accurate notes for every case so the next person picking it up loses no context
• Continuous improvement: Surface gaps in processes, systems and training; help refine call-center processes as the function scales

Tech Support Consultant

• Own the marquee account end-to-end — program management, customer success, and account health — across a portfolio of concurrent projects running on our data platform
• Serve as the senior technical and executive point of contact for customer leadership — from program managers through agency directors and other senior officials — building the trust that turns a vendor into a partner
• Partner directly with the Account Executive to drive account growth: identify expansion opportunities across new mission areas, support pursuits, shape proposals, and convert delivery success into new business
• Work with the Development Team Lead to craft the technical strategy across the account
• Translate mission goals into solution architectures, drive consistency across project teams, and make sure every engagement is reinforcing the customer’s long-term investment in our platform
• Run the cadence that keeps the account healthy: project management, success planning, executive business reviews, value reporting, quarterly roadmap sessions, and steering committee meetings
• Be the escalation point. When delivery issues, technical risks, or customer concerns surface, you triage, mobilize the right resources internally, and drive resolution
• Identify new business stakeholders in the account and drive brainstorming workshops, executive briefings, and innovation planning sessions that surface new use cases and turn them into funded work
• Advocate for the customer inside Progress. Surface product feedback, usability insights, and emerging requirements to product, engineering, and leadership teams to influence the roadmap of the Progress Data Platform
• Coordinate with internal product, engineering, professional services, and partner teams to ensure delivery excellence and on-time outcomes across every workstream
• Be the senior face of Progress Federal Solutions on this account — a thought leader who can speak to mission, technology, and value with equal credibility

Senior Principal Consultant

• Applies critical thinking and is knowledgeable in clinically appropriate treatment, evidence-based care and clinical practice guidelines for Behavioral Health, specific to ABA
• Utilizes clinical experience and skills in a collaborative process to assess appropriateness of treatment plans across levels of care, applying evidence-based standards and practice guidelines to treatment where appropriate
• Coordinate, monitor and evaluate options to facilitate appropriate healthcare services/benefits for members
• Gathers clinical information and applies the appropriate clinical criteria/guideline, policy, procedure and clinical judgment to render coverage
• Coordinates with providers and other parties to facilitate optimal care/treatment
• Identifies members at risk for poor outcomes and facilitates referral opportunities to integrate with other products, services and/or programs
• Identifies opportunities to promote quality effectiveness of healthcare services and benefit utilization

ABA Utilization Management Clinical Consultant

• Leading the delivery of Image Guided Therapy (IGT) clinical education to Philips customers
• Delivering engaging onsite clinical services solutions, education, and training
• Guiding customers in testing workarounds, clinical integration, and new functionality of solutions
• Ensuring site readiness through collaboration with local sales, service and customer project management teams
• Providing continuous and effective communication on project status and issues with internal teams
• Addressing and resolving a diverse scope of problems

Clinical Solutions Delivery Consultant

• You will be a highly confident and motivated individual with prior operational experience in the hospitality industry.
• This individual will work with our Sales, Project Management, and Customer Success teams in every stage of the customer life cycle to provide Solution and Industry-based knowledge and expertise.
• You will develop a deep understanding of Fourth’s Customers and provide guidance to their teams on how to maximize their return through utilizing Fourth’s scheduling tools.
• This role involves site visits to customer locations across the US; therefore, flexibility of working hours is necessary.
• You will build great relationships and act as an ambassador for the company and our products, consulting on best practices and sharing industry experience and expertise.
• Collecting and collating information and data necessary to enable the creation of demand metrics within the various Scheduling solutions.
• Delivery of a readied solution containing scheduling metrics as part of the implementation process.
• Ensuring all qualified sales opportunities are supported through the sales cycle.
• Supporting the successful implementation of the Scheduling solutions through customer engagement sessions, training, and aftercare.
• Maximizing user adoption and return on investment for Fourth’s customers.

Productivity Consultant

• Responsible for the strategic management, evaluation, and oversight of vendor relationships to ensure optimal performance
• Collaborates with cross-functional teams, monitors vendor performance, and drives process improvements
• Serves as the strategic owner of vendor contracting and ongoing vendor performance
• Monitors vendor performance, ensuring compliance with contractual obligations and service level agreements
• Facilitates collaboration between internal stakeholders and vendors for complex deals and strategic initiatives
• Identifies and resolves process gaps, risks, and issues related to vendor relationships
• Provides regular reporting and updates to leadership on vendor performance, risks, and opportunities
• Supports audits and compliance deliverables related to vendors
• Establishing best practices, templates, and standard work to improve efficiency across markets

Senior Vendor Manager, Dental Business Consultant

• Serve as the primary owner of the Advisor relationship
• Develop and execute proactive engagement plans
• Drive organic growth and advisor retention
• Collaborate closely with business development teams
• Proactively identify and create opportunities to connect Advisors with subject matter experts
• Ensure seamless support and resolution by partnering with the Service Escalation Specialist.

Wealth Management Consultant – Southeast

• Advise and support Franchise Owners through a consultative approach to help them achieve and exceed strategic goals
• Serve as a trusted partner to school leadership, ensuring the delivery of premier early education, trusted care, and service excellence across the Primrose network
• Build and nurture consultative relationships with Franchise Owners and school leaders, fostering trust, collaboration, and shared accountability for performance and results
• Provide holistic support across enrollment and marketing, business management, education, and operations, leveraging data, best practices, and network insights to drive continuous improvement
• Analyze school performance metrics and quality indicators, and partner with school leadership to develop and implement actionable plans for growth, improvement, and sustained performance
• Facilitate strategic planning and goal-setting conversations with Franchise Owners, ensuring alignment with Primrose’s mission, premium brand standards, and business objectives
• Coach and mentor Franchise Owners and school leaders on effective practices related to enrollment growth, financial management, curriculum implementation, and staff development
• Conduct quality assurance and Service Excellence Assurance activities, documenting strengths and opportunities through action plans and following up to ensure consistent execution of Primrose brand standards
• Serve as the first point of contact for operational challenges, brand non-compliance, reportable incidents, and school issues, guiding schools through resolution with empathy, professionalism, and care
• Collaborate with regional team members, cross-functional partners, vendors, and regulatory agencies to deliver integrated support, ensure compliance, and share insights that strengthen the broader network
• Ability to travel up to 80% of the time.

Franchise Business Consultant

• Lead implementation kick off activities for multiple QC laboratory systems within a GMP regulated environment
• Coordinate and oversee end to end system integrations across laboratory instruments, software applications, and enterprise platforms
• Manage project execution against agreed scope, timeline, budget, and quality objectives
• Drive alignment between laboratory operations, IT, vendors, QA, and validation stakeholders
• Monitor implementation progress, identify risks, and proactively resolve integration issues
• Support data migration and system consolidation activities across legacy and target platforms
• Ensure proper documentation and compliance with internal CSV / CSA and GxP requirements
• Support QA and validation teams during IQ / OQ / PQ execution
• Review validation deliverables, test evidence, deviations, and remediation actions
• Prepare systems for compliant go live and handover to operational support teams

QC Systems Integration Consultant – GMP Laboratory Systems

• Serve as a trusted advisor and strategic partner to business and operational leaders
• Support the identification, analysis, and execution of initiatives that drive measurable improvements in performance, efficiency, and customer outcomes
• Partner closely with cross‑functional stakeholders to understand business needs, assess current‑state processes, and design practical, data‑driven solutions aligned with organizational strategy and operational priorities
• Lead or support end‑to‑end initiatives including process improvement, operating model design, workflow optimization, and change implementation
• Translate complex business challenges into clear insights, actionable recommendations, and sustainable solutions
• Ensure initiatives are delivered on time, within scope, and with tangible business value
• Facilitate alignment, document requirements, monitor progress, and support change adoption

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