Senior Principal Consultant

Progress

Senior Principal Consultant at Progress Federal Solutions overseeing technical delivery and customer success for public sector accounts. Engaging with agency leadership and delivery teams to drive operational excellence.

Posted 5/27/2026full-timeDistrict of Columbia, Mississippi, Washington • 🇺🇸 United StatesSenior💰 $153,000 - $180,000 per yearWebsite

Tech Stack

Tools & technologies

NoSQL

About the role

Key responsibilities & impact

Own the marquee account end-to-end — program management, customer success, and account health — across a portfolio of concurrent projects running on our data platform
Serve as the senior technical and executive point of contact for customer leadership — from program managers through agency directors and other senior officials — building the trust that turns a vendor into a partner
Partner directly with the Account Executive to drive account growth: identify expansion opportunities across new mission areas, support pursuits, shape proposals, and convert delivery success into new business
Work with the Development Team Lead to craft the technical strategy across the account
Translate mission goals into solution architectures, drive consistency across project teams, and make sure every engagement is reinforcing the customer’s long-term investment in our platform
Run the cadence that keeps the account healthy: project management, success planning, executive business reviews, value reporting, quarterly roadmap sessions, and steering committee meetings
Be the escalation point. When delivery issues, technical risks, or customer concerns surface, you triage, mobilize the right resources internally, and drive resolution
Identify new business stakeholders in the account and drive brainstorming workshops, executive briefings, and innovation planning sessions that surface new use cases and turn them into funded work
Advocate for the customer inside Progress. Surface product feedback, usability insights, and emerging requirements to product, engineering, and leadership teams to influence the roadmap of the Progress Data Platform
Coordinate with internal product, engineering, professional services, and partner teams to ensure delivery excellence and on-time outcomes across every workstream
Be the senior face of Progress Federal Solutions on this account — a thought leader who can speak to mission, technology, and value with equal credibility

Requirements

What you’ll need

Significant experience in senior technical and customer-facing role customer success, technical account management, solution architecture, professional services leadership, or technical consulting
A track record of owning strategic accounts is a must
Demonstrated people leadership experience: Mentoring and developing technical teams
Comfortable being accountable for both individual delivery and team performance
Proven ability to grow an account in partnership with sales
History of expansions, renewal growth, or new business that you helped land
Strong technical depth across enterprise data platforms
Hands-on familiarity with NoSQL, relational, and/or graph databases (NoSQL strongly preferred), and comfort with JSON/XML data modeling, modern source control, and enterprise software development practices
Understanding of data platforms and enough capability to engage credibly in architecture and code-level conversations with the team and the customer
Excellent executive communication skills
Public speaking experience is preferred
Public sector experience: you understand how state and local agencies (or higher-ed institutions) buy, how programs run, and how to operate inside a customer’s environment
Willingness and ability to be on-site with the customer in customer spaces on a heavy cadence
Extended on-site rotations should be expected
Comfort carrying a renewal/expansion target while also managing the broader account

Benefits

Comp & perks

Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan)
Tuition Reimbursement program
Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance
Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
Flexible paid vacation time, paid day off for your birthday, and company holidays
A variety of leave plans, including Parental Leave
Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementcustomer successtechnical account managementsolution architectureprofessional services leadershipNoSQLrelational databasesgraph databasesJSON data modelingXML data modeling

Soft Skills

people leadershipmentoringexecutive communicationpublic speakingaccountabilitycollaborationproblem-solvinginnovation planningtrust buildingstakeholder engagement