Consultant

• Act as an extension of the client’s human resources department to administer all aspects of the leave of absence and accommodation process for their employees.
• Complete all administrative tasks related to leave of absence and accommodation management utilizing a date-driven leave of absence system.
• Execute new leave requests, complete reminder phone calls, emails, and return to work communication.
• Determine eligibility for federal leave of absence and accommodation regulations (FMLA, ADA, etc.), state leave regulations, and other client-specific leave policies.
• Maintain accurate records in the system for each leave of absence and accommodation case.
• Communicate with employees about their eligibility for leave and wage replacement options.
• Generate and send all required leave notices and paperwork within the designated timeframe.
• Work closely with the employee to assist with timely return of required paperwork.
• Review medical certifications and other documentation to determine if employee qualifies for leave.
• Generate and send designation notices to employees within the appropriate time frame.
• Provide frequent updates to clients regarding an employee’s leave request, status, and return to work dates.
• Act in an advisory role for reasonable accommodations under ADA and process approvals per the client’s direction.
• Help clients navigate complicated leave of absence cases and regulations.
• Generate weekly and ad-hoc reports for clients and employees.

• Support the development, implementation, and improvement of EHS management systems
• Conduct EHS compliance audits and manage corrective actions
• Perform risk assessments, incident investigations, and root cause analyses
• Provide onsite EHS compliance support at client facilities
• Develop and implement environmental programs (air, waste, stormwater, wastewater, and spill prevention)
• Lead or support industrial hygiene and exposure assessments
• Translate regulatory requirements into practical, scalable solutions
• Manage multiple projects to meet scope, schedule, budget, and quality expectations
• Collaborate with ERM’s global technical network to solve complex challenges
• Build and maintain strong client relationships that support repeat business
• Contribute to the growth of ERM’s EHS and Sustainable Operations practice
• Develop innovative solutions for complex EHS challenges and regulatory issues.
• Design and direct corporate H&S strategies across diverse industries.
• Manage projects to meet scope, budget, and schedule while exceeding client expectations.
• Develop and deliver training.
• Participate in EHS audits. Build and nurture client relationships to drive repeat business and expand ERM’s market presence.

Consultant, Environmental Health & Safety – EHS

• Support the development, implementation, and improvement of EHS management systems
• Conduct EHS compliance audits and manage corrective actions
• Perform risk assessments, incident investigations, and root cause analyses
• Provide onsite EHS compliance support at client facilities
• Develop and implement environmental programs (air, waste, stormwater, wastewater, and spill prevention)
• Lead or support industrial hygiene and exposure assessments
• Translate regulatory requirements into practical, scalable solutions
• Manage multiple projects to meet scope, schedule, budget, and quality expectations
• Collaborate with ERM’s global technical network to solve complex challenges
• Build and maintain strong client relationships that support repeat business
• Contribute to the growth of ERM’s EHS and Sustainable Operations practice
• Develop innovative solutions for complex EHS challenges and regulatory issues
• Design and direct corporate H&S strategies across diverse industries
• Manage projects to meet scope, budget, and schedule while exceeding client expectations
• Develop and deliver training
• Participate in EHS audits.

Consultant, Environmental Health – Safety

• Provide timely, clear medical direction and opinions to team partners
• Partner/consult with fellow medical consultants when appropriate
• Apply medical knowledge to determine functional capacity
• Provide relevant medical education and knowledge to others
• Perform telephone contacts with the insured’s healthcare providers
• Make timely and appropriate referrals for second opinion reviews
• Demonstrate ability to manage and complete high volumes of assigned work
• Receive feedback and follow through with appropriate behaviors/actions

Medical Consultant

• Reviewing, analyzing and interpreting vocational and medical information
• Engaging employers, claimants, healthcare providers and internal resources to facilitate return to work and stay at work services
• Application of vocational knowledge through assessment and synthesis of claim file information

Vocational Rehab Consultant

• Remote troubleshooting for clients: Diagnose and resolve client issues across AV, networking, control, lighting, and surveillance platforms using remote management tools
• Remote support for Daisy techs: Provide expert support for our internal Daisy Technicians when they are in the field
• Case creation and management: Open a case in Dynamics for every material interaction and either resolve and close, or assign to a branch with full context
• Client engagement: Build trust on every call
• Work order and booking: When a truck roll is required, create the work order, schedule the booking against branch capacity, and confirm details with the client
• Payment collection: Collect payment from clients over the phone using Daisy payment links
• DaisyCare / membership enrollment: Sign clients up for ongoing support programs
• Lead handling: Pre-qualify leads against the documented lead-management process and assign them to the appropriate branch sales contact
• Documentation: Capture clear, accurate notes for every case so the next person picking it up loses no context
• Continuous improvement: Surface gaps in processes, systems and training; help refine call-center processes as the function scales

Tech Support Consultant

• Lead large and complex forensic equipment loss investigations with minimal oversight
• Evaluate damage to industrial, commercial, and specialty equipment
• Determine cause of loss, extent of damage, and repair or replacement scope
• Schedule and conduct site inspections and field assessments
• Review client provided records including invoices, budgets, schedules, and technical documentation
• Perform financial analysis to develop damage estimates and restoration costs
• Prepare clear, well supported expert reports for insurers, third party adjusters, attorneys, corporations, and private clients
• Present expert opinions during client meetings, mediations, depositions, and legal proceedings
• Maintain direct and consistent communication with clients and stakeholders
• Mentor and support junior consultants through technical guidance, field support, and report review
• Participate in peer review and quality control activities
• Actively support business development through client outreach, industry events, and professional presentations
• Coordinate with internal teams to meet project scope, schedule, and budget expectations
• Maintain accurate job files, documentation, and records
• Perform other duties consistent with a senior consulting role

Senior Equipment Loss Consultant

• Reviewing and approving high-volume supervision items, including non-cash compensation (credit cards, check requests) and Logoed related orders
• Monitoring gift & entertainment activity for policy, strategic firm and regulatory compliance
• Conducting surveillance of email, text, and social media communications
• Responding to field inquiries and providing clear, practical supervision guidance
• Conducting annual interviews and training sessions with registered representatives
• Identifying and escalating potential risks, applying sound, business-aware judgment
• Contributing to or lead SME areas (e.g., NCC, communications, marketing, registration, complaints)
• Partnering with Compliance (2nd line) and Field Assurance (3rd line) to ensure effective oversight
• Delivering fast, accurate supervision in a high-volume environment
• Identifying risks early without slowing down business
• Building expertise in key areas and improving consistency and quality across reviews

Supervisory Principal Consultant

• Serves as the product’s main point of contact for Brokers, Plan Administrators, insureds and vendors; develops strong collaborative partnerships within the team, across functional areas and with external customers
• Actively participates in customer relationship management
• Manages enrollment events, including tracking of application and census information as needed; audits deduction files to ensure monthly ongoing accuracy of billing following enrollment
• Performs monthly audits, such as enrollment activity, appropriate premium remittance, and accurate allocation
• Responsible for the servicing of customer and internal partner requests to include inbound/outbound calls, email inquiries, service requests and general mail
• Clearly communicates information about products, administrative processes and rate increases to internal and external constituents; proactively identifies and recommends effective solutions
• Responsible for ensuring that accurate and timely coverage and administrative changes within multiple legacy systems are completed
• Analyze requests for changes to ensure understanding of intended change
• Manages overall accounting for all assigned customers, including Due & Unpaid premium and Suspense by ensuring that premium is allocated timely and appropriately
• Performs monthly audits on all accounts that have balances or credits due and partners with policyholders, brokers, and field office Client Managers to ensure that issues are communicated and resolved timely and accurately
• Upholds Unum LTC’s strict guidelines on past due premium, which includes taking appropriate collections action and scheduling termination dates for policies that have balances due outside of grace period
• Identifies, develops, and communicates solutions for complex/customized billing or administrative changes
• Manage the offering of coverage and administration solutions that meet customer expectations
• Provide options in collaboration with internal/external partners and the customer which contribute to meeting the department’s goals.
• Effectively manage and collaborate with wide range of customers to ensure timely service, quality and customer needs are met or exceeded.
• Actively seek opportunities to implement changes which improve workflow, accuracy, reduction of operating costs, timeliness, productivity, and customer satisfaction

Account Services Consultant

• Provides professional nursing care within Clinical Operations, supporting members through assessment, planning, evaluation, and evidence-based practice to advance a positive member experience and ensure appropriate, cost-effective services across the care continuum.
• Applies professional nursing, epidemiological, and analytical skills to understand, react to, and plan for current and emerging healthcare needs—both at the individual member level and across larger populations.
• Serves as a clinical advocate and liaison across departments and external partners.
• Uses multiple systems to inform decisions, communicate effectively, and document care.
• Manages a large member population, evaluates and makes recommendations on escalated clinical issues, and assesses G.E.H.A’s emerging health trends to recommend targeted improvements that support divisional and organizational objectives.

Nurse Consultant II

• Serve as the primary point of contact for clients and brokers, overseeing all service-related matters for assigned accounts.
• Key responsibilities include cash processing, policy administration, and managing past due accounts.
• Ensure accurate and timely billing, resolve escalated issues, and maintain strong working relationships with both brokers and clients.
• Develop and implement service strategies tailored to the billing and policy administration needs of IDI customers and distribution partners.
• Identify service trends, recommend recovery actions for at risk customers, and ensure a superior end to end billing experience.
• Handle sensitive service matters with the goal of turning challenges into opportunities for increased customer loyalty, retention, and long term growth.

Client Consultant

• Accountable for successfully onboarding the customer by providing consultation of the right products and solutions as well as ensuring accurate deliverables to prevent downstream impacts to claims or servicing
• Collaborates with multiple internal partners and stakeholders from billing through claims.
• Maintains ownership of complex timelines for enrollment readiness.
• Supports critical junctures in the process and provides ongoing consultation throughout onboarding
• Ensures accurate systems coding (e.g., for creation of contract, first bill, booklet text, and commission schedules, etc.)
• Effectively and proactively consults with customers utilizing broad knowledge of Unum’s products and solutions to drive successful onboarding and technology to meet customer needs
• Identify potential issues, concerns, and problems utilizing problem solving skills to seek root cause and identify solutions that provide an improved client experience
• Recognize change requests that will impact overall risk and/or rates and notify field partners of the implications of an exception/change and then collaborates on potential solutions and alternatives
• Ensures set up of data connection solutions to support ongoing administrative and eligibility.
• Responsible for resolution and troubleshooting of technology and service issues that occur throughout onboarding and enrollment experience
• Contributes to the development of new tools and process mapping that supports new offerings and updates/improves current tools, actively seeks opportunities to implement changes which improve accuracy, timeliness, productivity, and customer satisfaction
• Demonstrates strong leadership behaviors as defined in Unum’s Leadership and Our Value characteristics.
• Provide mentoring and subject matter support to teammates for core and small business markets

Onboarding Experience Consultant – Launch Unum Core

• You will be a highly confident and motivated individual with prior operational experience in the hospitality industry.
• This individual will work with our Sales, Project Management, and Customer Success teams in every stage of the customer life cycle to provide Solution and Industry-based knowledge and expertise.
• You will develop a deep understanding of Fourth’s Customers and provide guidance to their teams on how to maximize their return through utilizing Fourth’s scheduling tools.
• This role involves site visits to customer locations across the US; therefore, flexibility of working hours is necessary.
• You will build great relationships and act as an ambassador for the company and our products, consulting on best practices and sharing industry experience and expertise.
• Collecting and collating information and data necessary to enable the creation of demand metrics within the various Scheduling solutions.
• Delivery of a readied solution containing scheduling metrics as part of the implementation process.
• Ensuring all qualified sales opportunities are supported through the sales cycle.
• Supporting the successful implementation of the Scheduling solutions through customer engagement sessions, training, and aftercare.
• Maximizing user adoption and return on investment for Fourth’s customers.

Productivity Consultant

• Partnering with the team to lead and deliver work streams/discrete pieces of work on complex strategic, transformational, and growth projects.
• Focus on large scale, transformational opportunities.
• Work closely with manager and stakeholders to deliver on transformation opportunities via targeted projects.
• Support business strategic goals, centered around the customer experience.
• Produce market share, top line growth and bottom line results.
• Requires technical skills, analytical skills, and understanding of multiple business areas and functions.
• Clear and concise communication and negotiation priorities with stakeholders across various levels of the organization.
• Drive workstreams on transformational projects for various business areas across the enterprise.
• Research, analyze, and synthesize significant amounts of information to quantify business opportunities and issues.
• Identify, advise and deliver on solutions to complex problems, requiring a high degree of ingenuity, creativity, and innovation.
• Develop implementation plans and partner with manager and the business to ensure successful implementation.
• Establish strong, effective and collaborative partnerships with key business area leaders, project managers and subject matter experts.

Operational Effectiveness Consultant

• Manage and maintain network pricing database
• Support data strategy efforts in implementing new solutions to network pricing
• Support day-to-day operations of the healthcare economics team
• Serve as the technical expert on data management and technical solutions
• Potential growth opportunity in supporting various data and analytics projects

Senior Healthcare Analytics Consultant

• Advise and support Franchise Owners through a consultative approach to help them achieve and exceed strategic goals
• Serve as a trusted partner to school leadership, ensuring the delivery of premier early education, trusted care, and service excellence across the Primrose network
• Build and nurture consultative relationships with Franchise Owners and school leaders, fostering trust, collaboration, and shared accountability for performance and results
• Provide holistic support across enrollment and marketing, business management, education, and operations, leveraging data, best practices, and network insights to drive continuous improvement
• Analyze school performance metrics and quality indicators, and partner with school leadership to develop and implement actionable plans for growth, improvement, and sustained performance
• Facilitate strategic planning and goal-setting conversations with Franchise Owners, ensuring alignment with Primrose’s mission, premium brand standards, and business objectives
• Coach and mentor Franchise Owners and school leaders on effective practices related to enrollment growth, financial management, curriculum implementation, and staff development
• Conduct quality assurance and Service Excellence Assurance activities, documenting strengths and opportunities through action plans and following up to ensure consistent execution of Primrose brand standards
• Serve as the first point of contact for operational challenges, brand non-compliance, reportable incidents, and school issues, guiding schools through resolution with empathy, professionalism, and care
• Collaborate with regional team members, cross-functional partners, vendors, and regulatory agencies to deliver integrated support, ensure compliance, and share insights that strengthen the broader network
• Ability to travel up to 80% of the time.

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