Collections

• Review and document status of accounts and initiate telephone contact with insurance companies and repossession agents
• Review, cancel and file claims against ancillary insurance products
• Manage customer warranty and Gap Claims
• Total Loss vehicle processing
• Consumer data entry
• Impound repossession handling
• Prepare correspondences on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email
• Establish and monitor payment plans
• Review and make recommendations for repossessions
• Adhere to all laws, rules, regulations, policies, procedures, and internal controls specific to the job functions
• Answer incoming vendor communications (i.e., phone, emails, faxes, etc.)
• Perform other job-related duties as assigned

Collections Specialist – Back Office

• Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity
• Utilize negotiating and customer service skills to achieve positive results
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Collections Specialist

• Responsible for performing accurate and timely web-based billing together with managing an account portfolio and assisting in account reconciliation for the collection of all monies due from customers assigned.
• Prioritizes portfolio so that collection efforts result in maximum benefits watching for key indicators that a customer account is in jeopardy of becoming delinquent.
• Proactive problem avoidance done at the billing stage is a key aspect of managing the assigned portfolio.
• Resolution of rejected items received via email or other method regarding any electronic transfer customer.
• Resolves customer account issues at the invoice delivery stage as well as after an invoice is past due.
• Resolution of the root cause of problems that create payment delay is an important aspect of the role.
• May make recommendations to Sales and/or the customer to negotiate payment settlements.
• Initiates the review, research and resolution of receivables.
• Evaluates customer’s A/R to determine problem accounts, doubtful accounts and write-offs.
• Responsible for setting-up new Special Handling accounts and following-up with customers regarding any special requests.
• Prepares reports and presents for review with internal customers including Sales and Finance.
• Creates and maintains Excel spreadsheets that will be used to provide customers with required billing data.
• Monitors Accounts Receivable DSO and aging reports. Utilizes reports to analyze the paying habits of customers who are delinquent in payment of their account ensuring that each customer’s payment terms are met reasonably.
• Examines credit limits and manages them effectively for accounts in their portfolio.
• Reviews open credits with customers to be applied or refunded before it is aged to 120 days.

Billing & Collections Specialist

• Identify and define systems and business line needs and requirements
• Coordinates development and support for new and existing applications and products
• Primary liaison between line of business, software vendor and information technology
• Develop a solid knowledge base of the business line, including the business plan, products, processes and revenue streams
• Coordinates business requirements definition, development, system configuration, testing, defect identification and resolution, implementation and support for new and existing systems
• Identifies, researches and analyzes production problems, develops solutions and coordinates resolutions
• Oversees enhancements and projects to maintain productivity and efficiency
• Accountable for risk management by following policies and procedures
• Serves as a liaison between IT, software vendors and the business line to analyze business and user needs, document requirements and resolve moderately complex system problems
• Guides and trains less experienced analysts through project work
• Plays a key role in planning, testing and implementation of new products, system enhancements and conversions

Business Configuration Analyst – Collections Applications

• Assist customers who are behind on payments and create manageable repayment plans
• Contact customers professionally to discuss payment options
• Maintain accurate records and adhere to regulations
• Investigate and track consumer information using skip tracing tools

Spanish Collections Associate

• Demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
• The Debt Collector negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.
• Maintains up-to-date customer contact information in the collections systems.
• The Debt Collector must have the ability to meet monthly goals, be a team player, excellent verbal, and written skills.
• Must be computer literate, abiding by FDCPA, HIPPA, and company regulations.
• Understand the Fair Debt Collections Practices Act (FDCPA)
• Other duties as assigned.

Collections Agent

• Responsible for complex collection activities related to past due health insurance premiums and/or claims
• Follows established guidelines to collect past due insurance premiums
• Researches validity of past due and/or disputed debt
• Generates demand letters
• Prepares reports reflecting status of credit and collection activities for management review

Senior Credit & Collections Specialist

• Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments.
• Reviews unpaid and underpaid claims.
• Resubmits or appeals as necessary.
• Verifies payment information adjustments to supervisor.
• Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys.
• Complies with the Fair Debt Collector Practices Act (FDCPA).
• Responds to customer inquiries regarding account status.
• Researches customer’s accounts thoroughly and documents appropriately.
• Resolves discrepancies and prepares adjustments and refunds as necessary.
• Ensures that all information regarding collection activity of account is entered accurately into the billing system.
• Brings recurring issues to the attention of the department supervisor.
• Initiates payments and resubmits bills as necessary.
• Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships.
• Report to work punctually at assigned starting time, and have reliable, consistent attendance.
• Performs other duties as required.

Collections Representative

• Drive timely and accurate reimbursement through billing and collections
• Investigate denials, identify root causes, and resolve issues
• Submit payer appeals within deadlines and improve approval rates
• Analyze accounts receivable and reduce payment delays
• Partner with payers, patients, and teams to resolve balances
• Document all activities, adjustments, and updates clearly
• Review claims to confirm correct reimbursement
• Correct and reprocess claims to optimize payment
• Interpret EOBs to guide next steps
• Improve processes to reduce denials
• Meet quality and productivity goals

Collections jobs in Ohio

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