Collections

• Leads the design, deployment, optimization, and governance of predictive decisioning strategies supporting outbound collections operations
• Develops, validates, deploys, and optimizes predictive models supporting collections segmentation, prioritization, and treatment strategies
• Operationalizes machine learning and statistical models directly within collections and decisioning platforms
• Translates model outputs into executable decision logic, workflows, thresholds, routing rules, and contact strategies
• Monitors production model performance and recalibrates strategies based on drift, operational outcomes, regulatory changes, and portfolio behavior
• Designs and manages customer segmentation strategies aligned to delinquency stage, risk tiers, roll rates, payment behavior, and customer engagement patterns
• Defines and governs outbound contact policies, including channel prioritization, cadence strategies, suppression logic, quiet hours, and contact frequency limits
• Leads A/B and multivariate testing initiatives across messaging, channel mix, pacing, cadence, and strategy execution
• Partners with Dialer Operations and Workforce Management teams to optimize list generation, routing, pacing, penetration rates, and operational efficiency
• Develops and maintains executive-level reporting and dashboards measuring RPC, PTP, liquidation rates, cures, roll rates, recovery performance, and operational KPIs
• Maintains model governance documentation, change management controls, validation standards, audit readiness, and regulatory compliance support
• Collaborates cross-functionally with Compliance, Legal, Technology, Data Engineering, and Operations teams to ensure decision strategies remain compliant, scalable, and operationally effective
• Evaluates emerging technologies, decisioning capabilities, and analytics methodologies to continuously improve collections performance and customer outcomes.

Director, Collections Decision Science – Strategy

• Responsible for the reconciliation and collection activity for complex high-profile accounts
• Assess customer's needs and reconcile issues
• Identify and manage Credit Risk
• Responsible for mentoring and coaching the Collections team
• Review and analyze various accounts receivable reports
• Evaluate blocked orders
• Identify and manage credit risk
• Review contracts and confirm applicable terms
• Facilitate conference calls with Sales, customers, and other stakeholders
• Collaborate with Sales for monthly account reviews
• Collect and analyze accounts receivable data
• Train and mentor team members on policies, procedures, and best practices

Senior Collections Specialist

• Contact locations on behalf of distributors to collect overdue amounts.
• Resolve issues and complaints concerning billing
• Identify issues attributing to account delinquency and address with the team lead
• Provide friendly and timely customer service

Collections Specialist

• Contact accounts to collect past due invoices.
• Resolve issues and complaints concerning billing.
• Identify issues attributing to account delinquency and address with the team lead.
• Provide friendly and timely customer service.
• Maintain accurate records of attempted contacts.

Collections Specialist – Temp to Perm

• Engage in collections operations
• Analyze major accounts and review for complex collection activities
• Analyze large engagements and aged WIP balances for timely billing
• Develop and implement record-keeping systems, forms, policies, and procedures
• Identify and resolve problems and inconsistencies, suggesting corrective procedures
• Communicate and coordinate accounting policies with managers, vendors, clients, and the public
• Adhere to all collection policies, procedures, and KPIs
• Contact credit sources, ensuring credit packages or client's financial status is complete

Collections Analyst

• Initiate B2B Collection calls to reduce DSO and ensure prompt payments.
• Prepare weekly ageing reports.
• Monitor customer accounts for non-payment or late pay.
• Send Statements, Invoice copies, packing slips, Bol & proof of deliveries if needed.
• Pull credit reports.
• Process 10-day demand letters.
• Establish strong relationships with customers.
• Good Analytics to resolve disputed invoices & resolve customer inquiries.
• Navigate through the sales system to research disputes and resolve promptly.
• Ability to manage a high-volume environment.
• Responsibility of processing customer payments through various sources, ACH, Wires & lock box.
• Ability to reconcile cash applications to general ledgers. Process Excel spreadsheets for balancing and uploading to the system.
• Experience with working through customer portals to pull payment details or dispute details.
• Responsibility of processing RMAs or credits.
• Collaborating closely with customer service, warehouses & sales management to resolve disputes.
• Mail invoices.
• Scan checks.

Credit and Collections Specialist

• Lead enhancement of business processes to mitigate fraud risk
• Produce reporting and analysis to evaluate operational initiatives
• Develop and maintain operational reports, dashboards, and reporting tools
• Partner closely with Senior Specialists and operational leaders for root-cause analysis

Analyst 3, Credit & Collections – Fraud

• Manage metrics, performance criteria, policies and procedures to improve representative's productivity
• Review quality assurance reports, customer survey responses and error reports and provide coaching to representatives to ensure they are creating the expected customer experience
• Identify trends and recommend appropriate solutions to improve performance and promote engagement
• Support employee engagement with use of reward and recognition tools
• Assist with ad-hoc tasks and projects as required

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