Collections

• Responsible for monitoring and collection of outstanding invoices through direct contact and follow-up with each partner and client as assigned and pursuant to firm policy to ensure timely remittance.
• Generate and/or revise monthly client reminder statements as outlined pursuant to firm policy and departmental procedures.
• Provide reports reflecting accounts receivable analyses, DSO, potential and existing bad debt reserves, agreed upon metrics and key performance indicators based on established frequency or as requested.
• Provide budgeting, forecasting and ad hoc reporting specific to client needs, including participating in meetings with firm management.
• Work closely with senior management and report on daily activities to resolve issues before they impact collections results.
• Create estimates of projected collections and adhere to client deadlines; provide rolling updates regularly throughout the month.
• Prepare documents for write-off of accounts receivable adhering to the firm’s approval policy.
• Assist in transitioning matters handled by departing attorneys to other attorneys of the Firm; determine which matters are inactive to facilitate matters to be closed where appropriate; work with the departed attorney to collect open invoices.
• Research and monitor unapplied payments.
• Monitor payment arrangements to ensure compliance with payment terms. Develop strong working relationships with assigned Partners to provide best in class customer service support for all related client collection needs. Identify problems or issues in processes and implement solutions bringing bottom line results.
• Meet or exceed all assigned deadlines.

Collections Associate

• Lead the Personal Loans Collections Strategy team
• Define and execute collections strategies to optimize portfolio performance
• Coach and develop a team of analysts
• Partner with cross-functional teams to deliver solutions
• Develop and implement product and pricing strategies
• Lead marketing efforts for products and develop customer experiences
• Drive improvements in credit performance through analytics
• Manage delivery of business intent and execute product strategy

Business Manager – Personal Loans Collections Strategy

• Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts
• Advises customers on payment strategies and products
• Support areas may include coaching and training, quality audits, vendor management, and credit collection disputes
• Ensures alignment between values and behavior that fosters diversity and inclusion
• Builds interdependent teams that collaborate across functional and operating groups
• Develops rapport and instills confidence with clients
• Reviews and continually monitors performance of existing accounts
• Executes established loss mitigation processes/procedures
• Develops action plans and solutions to maximize recovery

Senior Manager – Collections & Recovery

• Lead and execute high-volume collection efforts through calls and emails, ensuring timely and accurate documentation of customer interactions.
• Partner with the Corporate Controller, CFO, and local offices to establish and enforce customer payment guidelines.
• Maintain strong, professional relationships with customers while negotiating payment arrangements and resolving disputes.
• Collaborate with sales, operations, and accounting teams to resolve billing discrepancies and ensure accurate payment application.
• Monitor and manage Days Sales Outstanding (DSO) to maintain 30-day payment terms.
• Recommend escalation steps for delinquent accounts, including legal or external collections involvement when necessary.
• Prepare and analyze daily, weekly, and monthly collection reports to support internal communication and performance tracking.
• Meet or exceed monthly collection goals and KPIs set by leadership.

Corporate Collections Manager

• Manage high volume inbound and outbound calls efficiently to address customers with delinquent loan payments.
• Negotiate and execute effective payment arrangements, strictly following Enova's specific call flow to bring overdue accounts current.
• Resolve customer concerns and complex issues related to late payments, maintaining a high level of professionalism and empathy.
• Communicate clearly and effectively with customers, explaining the implications of overdue payments and offering assistance for financial resolution.
• Ensure all customer interactions, payment plans, and relevant information are accurately recorded and maintained in Enova's database.

Collections Representative

• Own and manage a dedicated book of business, driving swift, professional resolution of high-value accounts while prioritizing workflow to maximize productivity and efficiency.
• Drive high-volume outreach and response activity across calls, emails, and other correspondence to secure payments and resolve outstanding accounts.
• Coordinate internal and external stakeholders to execute timely, policy-aligned resolutions to complex account issues.
• Track, process, and document payment resolutions across client accounts with accuracy and urgency.
• Balance competing priorities and stakeholder interests to resolve issues in ways that maximize recovery and protect company investment.
• Manage bankruptcy matters from intake through resolution, including end-to-end flow management, successful recovery efforts handled in-house, and coordination with outside counsel when required.
• Manage litigation files by maintaining organized documentation, tracking status, and ensuring timely follow-up on required actions.
• Consistently deliver against performance targets established by management.
• Record all activity in Salesforce and other company systems, maintaining accurate financial records including accounts receivable reports and related documentation.
• Partner with cross-functional teams to support inquiries and issue resolution for clients in Recovery.

Collections Specialist

• Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity
• Utilize negotiating and customer service skills to achieve positive results
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

• Join a team dedicated to building out and expanding operational data infrastructure
• Integrate machine learning models into our ecosystem
• Work closely with partner teams to enable smarter segmentation and decisioning
• Identify new technology, patterns, and data sources with Enterprise platforms
• Collaborate with business partners to identify the highest leverage areas for expanding capabilities
• Work with risk management to ensure processes work seamlessly end-to-end

Manager, Product Management – Data Infrastructure

• Leads the design, deployment, optimization, and governance of predictive decisioning strategies supporting outbound collections operations
• Develops, validates, deploys, and optimizes predictive models supporting collections segmentation, prioritization, and treatment strategies
• Operationalizes machine learning and statistical models directly within collections and decisioning platforms
• Translates model outputs into executable decision logic, workflows, thresholds, routing rules, and contact strategies
• Monitors production model performance and recalibrates strategies based on drift, operational outcomes, regulatory changes, and portfolio behavior
• Designs and manages customer segmentation strategies aligned to delinquency stage, risk tiers, roll rates, payment behavior, and customer engagement patterns
• Defines and governs outbound contact policies, including channel prioritization, cadence strategies, suppression logic, quiet hours, and contact frequency limits
• Leads A/B and multivariate testing initiatives across messaging, channel mix, pacing, cadence, and strategy execution
• Partners with Dialer Operations and Workforce Management teams to optimize list generation, routing, pacing, penetration rates, and operational efficiency
• Develops and maintains executive-level reporting and dashboards measuring RPC, PTP, liquidation rates, cures, roll rates, recovery performance, and operational KPIs
• Maintains model governance documentation, change management controls, validation standards, audit readiness, and regulatory compliance support
• Collaborates cross-functionally with Compliance, Legal, Technology, Data Engineering, and Operations teams to ensure decision strategies remain compliant, scalable, and operationally effective
• Evaluates emerging technologies, decisioning capabilities, and analytics methodologies to continuously improve collections performance and customer outcomes.

Director, Collections Decision Science – Strategy

• Responsible for the reconciliation and collection activity for complex high-profile accounts
• Assess customer's needs and reconcile issues
• Identify and manage Credit Risk
• Responsible for mentoring and coaching the Collections team
• Review and analyze various accounts receivable reports
• Evaluate blocked orders
• Identify and manage credit risk
• Review contracts and confirm applicable terms
• Facilitate conference calls with Sales, customers, and other stakeholders
• Collaborate with Sales for monthly account reviews
• Collect and analyze accounts receivable data
• Train and mentor team members on policies, procedures, and best practices

Senior Collections Specialist

• Contact locations on behalf of distributors to collect overdue amounts.
• Resolve issues and complaints concerning billing
• Identify issues attributing to account delinquency and address with the team lead
• Provide friendly and timely customer service

• Contact accounts to collect past due invoices.
• Resolve issues and complaints concerning billing.
• Identify issues attributing to account delinquency and address with the team lead.
• Provide friendly and timely customer service.
• Maintain accurate records of attempted contacts.

Collections jobs in Illinois

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Collections Associate

Business Manager – Personal Loans Collections Strategy

Senior Manager – Collections & Recovery

Corporate Collections Manager

Collections Representative

Collections Specialist

Collections Specialist

Manager, Product Management – Data Infrastructure

Director, Collections Decision Science – Strategy

Senior Collections Specialist

Collections Specialist

Collections Specialist – Temp to Perm