Business Operations

• Manage and lead the Measurement BPO team to identify and implement process or technology improvement opportunities
• Stay abreast of the suite of measurement software applications and their functionality
• Coordinate with application owners to incorporate beneficial changes
• Collaborate with all impacted stakeholders on priorities to ensure the highest value opportunities are prioritized
• Develop, mentor and coach team of employees that collaborate and drive toward business results
• Review solutions, plans, reports and documents developed by team and provide effective guidance

Manager – Measurement Business Process Optimization

• Conduct analysis of business processes and requirements to ensure effective CPQ system design and functionality.
• Translate business needs into technical specifications for system configuration.
• Configure and maintain Dtools components, including product catalogs, pricing rules, and quote templates.
• Assist with the implementation of new features and updates to enhance system performance and user experience.
• Assist with the development and execution of test plans to ensure Dtools meets functional and performance requirements.
• Identify and resolve system issues and defects in a timely manner.
• Analyze existing Dtools processes and recommend improvements to enhance efficiency and accuracy.
• Provide training and support to end-users to ensure effective utilization of Dtools.
• Act as user support in setting up accounts, resolving user feedback issues related to all aspects of Dtools (pricing, product application, configuration rules, etc).
• Manage Dtools related projects, including system upgrades, integrations, and new feature implementations.
• Coordinate with internal and external teams to ensure project milestones are met.
• Facilitate communication between product technical teams and web applications developers to ensure clear understanding and successful implementation of CPQ requirements.
• Prepare and present reports on system performance and project progress to management.

Business Systems Analyst, Web Applications

• identifies and facilitates enterprise-wide process improvement activities utilizing LEAN/Six Sigma methodologies
• mapping processes in Visio
• assessing process/procedural documentation needs
• identifying gaps and improvement opportunities
• manages documentation repositories in a decentralized environment
• performs annual documentation reviews to ensure accuracy and compliance
• document current state process workflows and procedures
• perform needs assessment within Business teams to identify gaps in documented process and procedures
• manage process and procedural content within content management source system(s)
• identify, develop, prioritize, and execute process improvement opportunities utilizing continuous improvement principles and LEAN/Six Sigma methodologies
• provide training to project teams and functional areas to assist with the implementation and maintenance of process improvement activities
• identify, communicate, and correct gaps in process performance and provide guidance to address these gaps

Business Process Improvement Manager

• Support Network and Payment Operations by leading strategic and operational initiatives that strengthen financial integrity, regulatory compliance, and operational performance across complex payment ecosystems.
• Work closely with Product, Data, Technology, Legal, Finance, Risk, and Audit partners to improve controls, enhance visibility, and deliver scalable processes that support business growth and network modernization.
• Lead cross-functional initiatives related to interchange fee legislation, delivering compliant, scalable, and auditable operational solutions.
• Develop playbooks, readiness plans, process documentation, and training materials to support operational execution across internal teams and business partners.
• Analyze financial and operational data to improve performance visibility, support profitability goals, and identify opportunities for cost efficiency.
• Execute and validate interchange fee calculations, manual pricing adjustments, reconciliation activities, and transaction handling requirements across payment operations.
• Partner with Finance, Risk, Audit, Product, Data, Technology, and Legal teams to strengthen controls, maintain audit-ready documentation, and support remediation activities.
• Standardize operational processes and reporting practices to improve efficiency, accuracy, transparency, and regulatory compliance.
• Prepare progress updates, risk assessments, and operational outcomes for stakeholders and executive leadership.

Business Operations Associate

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Business Operations – Process Optimization

• Support Network and Payment Operations by leading strategic and operational initiatives
• Work closely with Product, Data, Technology, Legal, Finance, Risk, and Audit partners
• Lead cross-functional initiatives related to interchange fee legislation
• Develop playbooks, readiness plans, process documentation, and training materials
• Analyze financial and operational data to improve performance visibility
• Execute and validate interchange fee calculations and reconciliation activities
• Strengthen controls, maintain audit-ready documentation, and support remediation activities
• Standardize operational processes and reporting practices
• Prepare progress updates, risk assessments, and operational outcomes for stakeholders and executive leadership

Business Operations Analyst

• Drive performance management and reporting to leadership across Ladder: you will be a hub for business data and communication, and act as the primary point of contact for product and performance data. When we over- or underperform, you’ll know why
• Develop new analytics and data processes: understand Ladder’s data processes and dashboards, work internally with engineering, data science, and other stakeholders to optimize
• Lead or program manage multiple strategic initiatives at any given point. Some examples include: drafting business cases for a new product idea, evaluating the impact of a change in our user funnel,, or strategizing to drive further monetization
• Prioritize and size initiatives: evaluate impact, resource requirements, and implementation timelines of initiatives
• Collaborate and coordinate cross-functionally: you will need to navigate across Ladder’s functions, and gather and analyze data from multiple sources to inform decision-making at all levels
• Build efficient processes and implement new systems: you will spot the highest priority business initiatives and improvement areas, and devise new processes or implement new systems to bring those to life.

Business Operations Manager

• Provide Tier 2 functional support and ticket triage for ERP Materials Management (MM), including analysis, resolution, documentation, and routing of issues
• Support Purchase Requisition (PR) and Purchase Order (PO) end‑to‑end business processes across multiple document types and integrated systems
• Troubleshoot workflow, configuration, and interface issues; research root causes and downstream impacts
• Coordinate with cross‑functional teams, Tier 2 analysts, and U.S. Navy program managers to resolve cross‑system and cross‑command issues
• Participate in User Acceptance Testing (UAT), Integrated Process Team (IPT) meetings, and system enhancement reviews
• Support quality assurance, change management, and functional impact analysis for MM‑related system changes
• Maintain audit‑ready documentation, knowledge articles, and reference materials to ensure continuity and compliance

See all jobs on JobTailor