Business Operations

• Lead day-to-day contact center operations through a team of Associate Managers
• Provide direct leadership, coaching, and accountability to Associate Managers
• Drive a disciplined performance management operating rhythm
• Monitor and improve the customer experience
• Partner closely with internal and client stakeholders
• Ensure compliance with regulatory, client, contractual, and internal policies
• Collaborate with workforce management, quality, training, technology, and operations partners
• Identify and lead continuous improvement opportunities

Manager, Business Process Transactions

• Lead business banking servicing operations across assigned functions, teams, or regions
• Deliver consistent service levels, quality outcomes, and client experience for small business and commercial clients
• Manage workload, staffing, and operational execution to meet performance targets
• Ensure service continuity and effectiveness during periods of change or growth
• Support relationship-based servicing models, ensuring high-touch support for complex business client needs
• Own customer satisfaction, issue resolution, and service recovery across business banking interactions
• Monitor and analyze performance across service, quality, productivity, and risk metrics
• Identify trends and drive improvements in processes, workflows, and servicing models
• Communicate performance insights and recommendations to senior leadership
• Ensure adherence to regulatory requirements, corporate policies, and risk frameworks across business banking operations
• Maintain strong controls and governance across servicing processes
• Manage budgets, forecasts, and capacity planning aligned to demand and business priorities
• Lead and develop a multi-layer organization, including leaders and frontline teams
• Partner with product, technology, servicing, and risk teams to deliver integrated business banking solutions

Business Banking Operations Leader

• Partner with marketing, product, and business development teams to integrate customer performance insights into user and partner acquisition strategies
• Lead the design, execution, and analysis of A/B experiments on new and existing features, extracting key insights to inform product and business strategies
• Define, understand, and test levers to drive profitable and scalable user acquisition and partnership growth
• Identify opportunities to automate manual processes and optimize operational efficiency

Senior Associate, BizOps & Analytics

• Design and implement new business processes
• Transform existing business processes by analyzing end-to-end mapping and identifying areas of opportunity through annual reviews, as well as formal and informal customer complaints
• Lead Process Discovery and Design workshops
• Ensure that all process designs align with and complies with the overall business goals and policies
• Support Process Analyst/Designer with performance measurement and reporting
• Coordinate and conduct annual process reviews with Process Owners and Process Council
• Provide coaching and support to Process Owners, Experts, and end-users as needed to ensure Process Management Framework is appropriately followed

Business Operations Process Designer

• Plan and supervise assigned engagements
• Acquire a working knowledge of the client’s business
• Review all workpapers
• Review financial statements for accuracy and completeness, including note disclosures
• Analyze balance sheet accounts and prepare reconciliations
• Perform daily posting of cash transactions and ensure cash reconciliations are timely
• Perform periodic internal audits on specific activity to ensure compliance with internal controls
• Research and facilitate the resolution of issues arising during engagements
• Interact with key client management to gather information, resolve problems and make recommendations for business and process improvements.
• Active involvement in professional development of staff
• Prepare staff evaluations

Senior Outsourced Accounting – Business Process Outsourcing

• Define and document the process strategy, scope, and objectives.
• Collaborate with stakeholders across departments to align process improvements with business needs.
• Monitor process performance using KPIs and analytics to identify gaps, inefficiencies, or compliance risks.
• Lead or support process redesign initiatives, ensuring consistency, quality, and scalability.
• Own the governance of the process, including change management, documentation, and training.
• Serve as the subject matter expert for the assigned process, providing guidance and resolving escalations.
• Partner with IT, operations, and other departments to implement systems or tools supporting the process.

Business Process Owner I

• Provides high quality, felt leadership to all Titanium Technologies Operations by intense site engagement, including field & EHS systems auditing.
• Identifies and sometimes leads the execution of opportunities to simplify processes and deliver business value
• Develops business EH&S strategy and objectives with alignment of business leadership team, sites and Enterprise EHS & Operations Sustainability strategy.
• Ensures appropriate MOC-P for site EHS resources; coaches and mentors site resources, and provides input into the Enterprise EHS talent management process.
• Provides local EHS & Sustainability community support and leadership, including representing/supporting Chemours at community interactions
• Drives implementation of best practices to the sites – looking for opportunities to streamline, standardize and simplify, both within the business, and where appropriate across the Enterprise.
• Ensures that learnings from incidents across the Enterprise are understood and where appropriate, actions are taken to prevent recurrence.
• Participates as a full member of both the business operations leadership team (OLT) and the EHS leadership team, transparently moving information back and forth between the two.
• Receives business direction on role from Operations Senior Director and functional direction from EHS & Corporate Responsibility Vice Presidents.
• Serves as a full partner and actively participates in sensing for current and future business needs and communicates needs assertively back to the EHS and Business Leadership.
• Business EHS resource & coach to HTM SGCs (Safety Guardian Committees).
• Assists sites with incident investigation, injury, illness and incident classifications, issue resolution, agency interactions, etc.

Global Business EHS & Operations Sustainability Leader

• Monitor and analyze key performance indicators across all facilities and business units.
• Track and report on: Average Daily Census (ADC), Admissions and conversion rates, Referral pipeline performance, Length of Stay (LOS), AMA discharge rates, Completion rates, Labor efficiency, Revenue and profitability metrics.
• Identify underperforming facilities and partner with leadership on corrective action plans.
• Develop and maintain enterprise dashboards and performance reporting tools.
• Support a culture of accountability through transparent reporting and operational review processes.
• Analyze operational and financial performance to identify opportunities for increased efficiency and profitability.
• Evaluate payer mix strategies and reimbursement opportunities.
• Support forecasting, budgeting, and financial modeling efforts.
• Analyze program profitability across detox, residential, PHP, IOP, outpatient, and ancillary services.
• Partner with Finance and Operations to improve EBITDA performance and operational scalability.
• Meet with facility and corporate leaders to discuss operational challenges, trends, and opportunities.
• Analyze admissions performance and referral source effectiveness across all locations.
• Evaluate: Cost per admission, Referral source ROI, Conversion rates, CRM utilization, Outreach and business development effectiveness.
• Identify opportunities to improve admissions workflows and increase conversion rates.
• Partner with Marketing, Admissions, and Business Development teams to scale successful growth strategies.
• Collaborate with clinical leadership to improve: Retention rates, Completion rates, AMA discharge reduction, Continuity of care outcomes.
• Translate outcome data into actionable operational recommendations.
• Support value-based care initiatives and payer partnership strategies.
• Develop and oversee executive dashboards and reporting infrastructure.
• Ensure alignment between: EHR platforms, Billing systems, CRM platforms, Operational reporting tools.
• Identify opportunities for automation and reporting efficiencies.
• Establish and maintain a single source of truth for enterprise performance metrics.
• Support implementation and optimization of operational systems and reporting processes.
• Support strategic growth initiatives, including: De novo facility launches, Acquisitions and integrations, New service line development, Market expansion opportunities.
• Conduct market assessments, feasibility studies, and competitive analyses.
• Develop financial models, pro formas, and business cases.
• Support acquisition due diligence and integration activities.
• Monitor newly launched or acquired facilities to ensure achievement of operational and financial benchmarks.
• Serve as a trusted advisor to executive leadership, facility leaders, and client organizations.
• Present findings and recommendations to leadership teams and stakeholders.
• Translate complex operational and financial data into actionable insights.
• Support strategic planning initiatives and special projects.
• Collaborate across departments to ensure successful execution of enterprise initiatives.

Business Operations Analyst – Behavioral Health

• Ensuring appropriate business and financial support is provided to the Area.
• Independently identifying and leading the execution of opportunities which drive margin and new owner creation.
• Developing the talent framework needed to drive earnings while providing appropriate administrative support, including hiring and developing top talent in alignment with Company strategies.
• Leading the development of annual operating plans and the development and analysis of all compensation plans.
• Directing and ensuring proper internal controls and corporate policies and procedures are established and adhered to at all levels within the Area.
• Ensuring appropriate support is provided to corporate senior management.
• Managing projects impacting all Area sites being conducted by corporate financial analysis personnel.
• Identifying value creation opportunities and developing timelines, deliverables, and measurements to ensure value is realized.
• Leading the development and implementation of management tools to maximize sales and operational efficiencies.
• Providing operational guidance, developing appropriate models, and preparing recommendations regarding proposed business opportunities.

Director, Business Operations

• Supports the design, implementation, optimization, maintenance and issue resolution of Cerner Revenue Cycle Applications
• Partners with clinical and financial teams to ensure smooth operations
• Works with Senior Analysts to develop expertise across the revenue cycle applications and workflows
• Monitors the resolution of maintenance or enhancement issues related to Revenue Cycle Workflows
• Works with respective HSC Patient Access, HIM, Clinical team members, Leadership, and stakeholders to evaluate design and recommend modifications
• Collaborates with operations and vendors to understand workflows and assist in implementing business and operational needs
• Coordinates assigned work to meet deadlines and ensure consistent progress toward completion
• Regularly meets with users, vendors, and IS staff to support development and modification of system specifications
• Performs system testing and prepares appropriate documentation and training material for assigned changes and enhancements
• Assists with completion and maintenance of Cerner Data Collection Workbooks (DCWs)
• Researches and resolves ServiceNow tickets in accordance with procedures and policies
• Assists with training users for system operation and troubleshooting
• Maintains Service Excellence principles
• Keeps up to date on relevant Cerner Millennium system changes, enhancements, and release notes
• Supports integration awareness between Scheduling, Registration, and downstream Revenue Cycle workflows
• Performs other tasks as required by management

Business Systems Analyst

• You'll sit on our central BizOps & Analytics team but you’ll be embedded in one of Jerry's core product or business areas — growth, product, AI and automation, strategic partnerships — and own the analytical function for that business unit end-to-end.
• Define the right problems: Before any analysis, understand what business question it's answering and what decision it will inform. Push back if the question is flawed.
• Data and insights: Define metrics, build reports, run analyses, design experiments, and surface data insights that move your team's key metrics.
• Drive outcomes: Bring recommendations to your counterparts in product, growth, finance or operations, tell them what's happening and why, and what next steps should be.

Manager, BizOps – Analytics

• For the first few months, you will join an existing product team, and learn how we think about and develop products.
• Learn how to conduct customer research, write product specs, work with engineers and designers, use tools like Figma and Codex to prototype, design and run experiments, analyze outcomes, and incorporate learnings into iterative product decisions.
• Take one of our target verticals from concept to a revenue-generating product. Run the incubation, build and ship the product, test and iterate, and then hire a team to run it.

Manager, BizOps & Growth – New Products

• Phase 1: Ramp on existing products. For the first few months, you will join an existing product team, and learn how we think about and develop products. You will learn how to conduct customer research, write product specs, work with engineers and designers, use tools like Figma and Codex to prototype, design and run experiments, analyze outcomes, and incorporate learnings into iterative product decisions.
• Phase 2: Build a new business. Take one of our target verticals (e.g. commercial auto insurance, property tax, RV insurance, etc) from concept to a revenue-generating product. Run the incubation, build and ship the product, test and iterate, and then hire a team to run it.

Senior Manager, BizOps & Analytics – New Products

• For the first few months, you will join an existing product team, and learn how we think about and develop products.
• Take one of our target verticals (e.g. commercial auto insurance, property tax, RV insurance, etc) from concept to a revenue-generating product.
• Run the incubation, build and ship the product, test and iterate, and then hire a team to run it.

Senior Manager, BizOps – Strategy, New Products

• Help coordinate the day-to-day execution of all RCM functions
• Work with the Chief Revenue Officer (“CRO”) and other RCM Vice Presidents to optimize performance
• Ensure proactive communication with practices
• Manage risks and issues along with the overall OO RCM team
• Drive development, production, and communication of KPI’s and metrics across the RCM platform
• Develop, monitor, improve, and communicate KPIs
• Coordinate internal RCM team operations
• Oversee specialty-specific workflows such as Oncology, Urology, and Surgery
• Collaborate closely with finance, clinical operations, IT, compliance, and managed care teams
• Ensure adherence to CMS, OIG, HIPAA, and payer specific regulations

VP, RCM Business Operations

• identifies and facilitates enterprise-wide process improvement activities utilizing LEAN/Six Sigma methodologies
• mapping processes in Visio
• assessing process/procedural documentation needs
• identifying gaps and improvement opportunities
• manages documentation repositories in a decentralized environment
• performs annual documentation reviews to ensure accuracy and compliance
• document current state process workflows and procedures
• perform needs assessment within Business teams to identify gaps in documented process and procedures
• manage process and procedural content within content management source system(s)
• identify, develop, prioritize, and execute process improvement opportunities utilizing continuous improvement principles and LEAN/Six Sigma methodologies
• provide training to project teams and functional areas to assist with the implementation and maintenance of process improvement activities
• identify, communicate, and correct gaps in process performance and provide guidance to address these gaps

Business Process Improvement Manager

• Provide detailed analysis, design, testing, implementation and ongoing support of Business Systems
• Support other application analysts
• Engage in designing, implementing and maintenance of Business Systems
• Serve as liaison between markets and vendors on application support
• Collaborate with team members to ensure application functionality, workflow requirements and business needs are addressed

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