Business Operations

• You'll sit on our central BizOps & Analytics team but you’ll be embedded in one of Jerry's core product or business areas — growth, product, AI and automation, strategic partnerships — and own the analytical function for that business unit end-to-end.
• Define the right problems: Before any analysis, understand what business question it's answering and what decision it will inform. Push back if the question is flawed.
• Data and insights: Define metrics, build reports, run analyses, design experiments, and surface data insights that move your team's key metrics.
• Drive outcomes: Bring recommendations to your counterparts in product, growth, finance or operations, tell them what's happening and why, and what next steps should be.

Manager, BizOps – Analytics

• For the first few months, you will join an existing product team, and learn how we think about and develop products.
• Learn how to conduct customer research, write product specs, work with engineers and designers, use tools like Figma and Codex to prototype, design and run experiments, analyze outcomes, and incorporate learnings into iterative product decisions.
• Take one of our target verticals from concept to a revenue-generating product. Run the incubation, build and ship the product, test and iterate, and then hire a team to run it.

Manager, BizOps & Growth – New Products

• Phase 1: Ramp on existing products. For the first few months, you will join an existing product team, and learn how we think about and develop products. You will learn how to conduct customer research, write product specs, work with engineers and designers, use tools like Figma and Codex to prototype, design and run experiments, analyze outcomes, and incorporate learnings into iterative product decisions.
• Phase 2: Build a new business. Take one of our target verticals (e.g. commercial auto insurance, property tax, RV insurance, etc) from concept to a revenue-generating product. Run the incubation, build and ship the product, test and iterate, and then hire a team to run it.

Senior Manager, BizOps & Analytics – New Products

• For the first few months, you will join an existing product team, and learn how we think about and develop products.
• Take one of our target verticals (e.g. commercial auto insurance, property tax, RV insurance, etc) from concept to a revenue-generating product.
• Run the incubation, build and ship the product, test and iterate, and then hire a team to run it.

Senior Manager, BizOps – Strategy, New Products

• Help coordinate the day-to-day execution of all RCM functions
• Work with the Chief Revenue Officer (“CRO”) and other RCM Vice Presidents to optimize performance
• Ensure proactive communication with practices
• Manage risks and issues along with the overall OO RCM team
• Drive development, production, and communication of KPI’s and metrics across the RCM platform
• Develop, monitor, improve, and communicate KPIs
• Coordinate internal RCM team operations
• Oversee specialty-specific workflows such as Oncology, Urology, and Surgery
• Collaborate closely with finance, clinical operations, IT, compliance, and managed care teams
• Ensure adherence to CMS, OIG, HIPAA, and payer specific regulations

VP, RCM Business Operations

• identifies and facilitates enterprise-wide process improvement activities utilizing LEAN/Six Sigma methodologies
• mapping processes in Visio
• assessing process/procedural documentation needs
• identifying gaps and improvement opportunities
• manages documentation repositories in a decentralized environment
• performs annual documentation reviews to ensure accuracy and compliance
• document current state process workflows and procedures
• perform needs assessment within Business teams to identify gaps in documented process and procedures
• manage process and procedural content within content management source system(s)
• identify, develop, prioritize, and execute process improvement opportunities utilizing continuous improvement principles and LEAN/Six Sigma methodologies
• provide training to project teams and functional areas to assist with the implementation and maintenance of process improvement activities
• identify, communicate, and correct gaps in process performance and provide guidance to address these gaps

Business Process Improvement Manager

• Provide detailed analysis, design, testing, implementation and ongoing support of Business Systems
• Support other application analysts
• Engage in designing, implementing and maintenance of Business Systems
• Serve as liaison between markets and vendors on application support
• Collaborate with team members to ensure application functionality, workflow requirements and business needs are addressed

Senior Analyst, Business Systems

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Business Operations – Process Optimization

• Responsible for the acquisition, growth and maintenance of HireRight’s data sources
• Ensures the data sources are consistent with HireRight quality standards
• Provide accurate, timely, and professional feedback related to evaluation and analysis of the data sources
• Understand HireRight’s systems and departmental processes
• Coordinate data acquisition targets to advance HireRight’s competitive advantage
• Analyze data depth, coverage, and return on investment
• Identify and implement acquisition process efficiencies
• Contribute to maintenance of source documentation while ensuring version control
• Interact with team members and other departments as a trainer and subject matter expert (SME)
• Maintain business relationships with existing data source providers and initiate contact for data updates
• Investigate source maintenance issues by working directly with providers, courts, and personnel providing data acquisition instruction as necessary.

Business Process Specialist

• Own and continuously improve the company’s core operating cadence
• Drive high-priority, cross-functional strategic initiatives on behalf of the CEO
• Coordinate the annual planning process end-to-end in partnership with Finance
• Own the narrative and coordination for board decks, investor materials, and key executive presentations
• Build and maintain the data layer that supports executive decision-making
• Serve as a shared strategic resource to the Business Unit GMs and functional leaders
• Provide analytical and project management support on M&A or strategic partnership evaluations as needed

Senior Associate, Strategy and Business Operations

• Provide Tier 2 functional support and ticket triage for ERP Materials Management (MM), including analysis, resolution, documentation, and routing of issues
• Support Purchase Requisition (PR) and Purchase Order (PO) end‑to‑end business processes across multiple document types and integrated systems
• Troubleshoot workflow, configuration, and interface issues; research root causes and downstream impacts
• Coordinate with cross‑functional teams, Tier 2 analysts, and U.S. Navy program managers to resolve cross‑system and cross‑command issues
• Participate in User Acceptance Testing (UAT), Integrated Process Team (IPT) meetings, and system enhancement reviews
• Support quality assurance, change management, and functional impact analysis for MM‑related system changes
• Maintain audit‑ready documentation, knowledge articles, and reference materials to ensure continuity and compliance

Senior Business Process Functional Analyst

• Partner with portfolio or program leadership to operationalize strategic priorities.
• Translate leadership direction into operational plans, workflows, and execution cadence.
• Serve as a trusted advisor on operational risks, constraints, and opportunities.
• Develop and manage an opportunity pipeline for the company based on input from the BU Subject Matter Experts (SMEs) and industry forecasts.
• Periodically review the pipeline with the BU Senior Leadership Team to ensure capture plans are in progress.
• Provide support for capture and account planning.
• Support budget tracking, labor forecasting, and variance analysis.
• Establish and maintain operational rhythms (status reviews, dashboards, reporting).
• Act as liaison across Operations, Finance, HR, Contracts, IT, and PMO.
• Identify operational gaps, inefficiencies, or recurring issues.

Business Operations Director – Energy & Environment

• Candidate will be a highly experienced legal advisor to a variety of functional organizations relating to client success, implementation, billing, benefits, financial services, national client growth, claims, underwriting, sales, service, enrollment, field development & training, broker compensation and distribution, information technology, litigation, product development, corporate and marketing initiatives, etc. for all product lines and services offered by all domestic (U.S.) companies
• Enforces and defends Company’s interests in litigation and disputed matters; selects, assists and supervises outside counsel
• Assists with legal aspects of insurance regulatory matters pertaining to such diverse areas as market conduct examinations, rate and form filings and approvals, acquisitions and divestitures
• Provides legal support to designated business units, manages workflow from and relationships with all levels of management of each unit
• Prepares legally binding documents; drafts, negotiates and develops complex contracts and forms; may be responsible to assist with state filings, approvals of contracts, rates and marketing materials, and systems implementation
• Works across team and law department to help assure that excellent, timely and business sensitive legal support is provided to the corporation and to business clients, in furtherance of business goals and priorities
• Monitors and keeps legal management team apprised of and solicits their input as appropriate on significant legal issues
• Analyzes and assists with formulating company’s position on legislation/regulations
• Serves as a legal advisor to Enterprise wide business units
• Incorporates and applies ERISA, federal and state tax laws and regulations, insurance laws and regulations, and employee benefit laws and regulations affecting insurance products and services, including new and emerging areas of the law like e-commerce and privacy, to business plans and objectives
• Identifies trends and issues across Enterprise and loops in the right level of support within the business and law department in furtherance of Enterprise-wide priorities and objectives
• Identifies law-related training needs of business clients; develops and delivers targeted training through various mechanisms including written materials, video conference, EGC, webcasts, classroom and staff presentations
• Complies with and ensures that all business clients adhere to the Code of Conduct and We Are Unum values
• Ensures development and maintenance of support staff
• Performs other duties as assigned

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