Business Operations

• Identify, validate, and implement strategic solutions for new concepts, programs, and policies to optimize business performance, using analysis, research, pilots, and proof-of-concept testing.
• Lead large-scale, cross-functional initiatives from concept through execution by defining scope, developing project plans, managing workstreams, conducting impact analyses, and driving alignment through clear communications and leadership-level readouts.
• Drive data-informed decision-making by leading analyses of complex business and operational challenges, designing and implementing operational reporting and analytical proofs of concept.
• Develop and operationalize policy frameworks and assessment protocols for payment and compliance, partnering with legal, industry, and cross-functional teams to align business strategy, regulatory obligations, and program contract language.
• Proactively identify, evaluate, and mitigate revenue and programmatic risks.
• Create and implement policies to address outstanding payments, minimize contra revenue, and mitigate bad debt.
• Partner with Product and cross-functional teams to implement payment-related features and process improvements, supporting go-to-market and adoption strategies.

Principal Program Manager, Business Operations

• Own and improve annual budgeting, forecasting, and monthly or quarterly reforecasting processes across multiple organizations.
• Partner with Finance and Accounting to support accruals, reporting, and planning system updates, including tools such as Anaplan.
• Deliver financial analysis and actionable insights that support planning and decision-making across CREWO and partner teams.
• Use AI and automation tools to improve the speed, quality, and scalability of financial and operational work.
• Identify process inefficiencies and help build more streamlined, automated workflows for forecasting and operations.
• Develop dashboards and reporting that provide visibility into budgets, spend, and operational performance.
• Support recurring and ad hoc analytics needs across multiple teams and business priorities.
• Lead or support high-priority cross-functional initiatives by aligning stakeholders, clarifying scope, and driving execution.
• Maintain and continuously improve a custom annual operating budget template that supports the unique scope and complexity of this team's planning needs.

Business Operations Specialist

• Own day-to-day NetSuite administration and operations, including managing both internal and external support staff.
• Identify and implement improvements to existing configurations, workflows, and module utilization
• Partner with stakeholders across Finance, Supply Chain, Operations, and IT to gather requirements, document functional specs, and deliver scalable ERP solutions.
• Lead end-to-end ERP migration and integration projects for acquired entities, including project planning, stakeholder communication, data migration, and post-go-live support.
• Administer and optimize connected financial systems including OneStream and Expensify
• Maintain SOX compliant controls, documentation, and audit trails across all managed systems

Senior Business Systems Manager

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Business Operations – Process Optimization

• Drive performance management and reporting to leadership across Ladder: you will be a hub for business data and communication, and act as the primary point of contact for product and performance data. When we over- or underperform, you’ll know why
• Develop new analytics and data processes: understand Ladder’s data processes and dashboards, work internally with engineering, data science, and other stakeholders to optimize
• Lead or program manage multiple strategic initiatives at any given point. Some examples include: drafting business cases for a new product idea, evaluating the impact of a change in our user funnel,, or strategizing to drive further monetization
• Prioritize and size initiatives: evaluate impact, resource requirements, and implementation timelines of initiatives
• Collaborate and coordinate cross-functionally: you will need to navigate across Ladder’s functions, and gather and analyze data from multiple sources to inform decision-making at all levels
• Build efficient processes and implement new systems: you will spot the highest priority business initiatives and improvement areas, and devise new processes or implement new systems to bring those to life.

Business Operations Manager

• Provides portfolio-wide business operations and financial leadership across the entire Columbia Program Office (CPO) (multiple contracts).
• Leads, mentors, and trains a team responsible for purchasing, invoice processing, customer reporting, and month-end close activities supporting all CPO contracts.
• Owns monthly close requirements across the CPO portfolio, including revenue recognition, cost/expense reporting, P&L and balance sheet analysis, variance explanations, and timely submission of deliverables.
• Tracks financial performance at the contract/task and CLIN/SLIN/ACRN levels; monitors hours and dollars, burn/run-rate, and funding runout.
• Maintains compliant financial controls and audit-ready documentation across all contracts; manages responses to internal and external audit requests.
• Develops and maintains annual budgets and monthly/quarterly forecasts across multiple contracts.

Business Operations Director – Government

• define and lead Zillow’s Customer & Operator Insights program, establishing a unified approach to collecting, synthesizing, and translating signals from customers, operators, quality, analytics, research, and business data into a clear view of priorities.
• build and run a repeatable process that turns fragmented inputs into clear problem statements, themes, and prioritized opportunities.
• translate insights into decision-ready recommendations using structured prioritization based on customer impact, business value, and strategic relevance.
• partner cross-functionally to align on ownership, next steps, and timelines, ensuring recommendations are operationalized and carried through without directly owning all execution.
• establish closed-loop measurement to connect what was heard, what changed, and the resulting customer or business impact.
• support hypothesis development, experimentation, and continuous learning to improve decision quality and deepen understanding of root causes over time.
• serve as a trusted partner to senior leaders by bringing clarity, sound judgment, and strong program management practices to complex, cross-functional work.

Senior Program Manager, Business Operations

• Support execution of Customer Success Operations Plan (CSOP) activities, ensuring alignment with program objectives and stakeholder needs.
• Coordinate and support stakeholder engagement activities, including planning, scheduling, and execution of engagement sessions.
• Assist in managing customer relationships, capturing feedback, tracking engagement history, and identifying opportunities for improvement.
• Ensure execution of customer agreements remains compliant with established standards and contractual requirements.
• Support service portfolio and service catalog management, including tracking available services, capabilities, and adoption metrics.
• Assist in executing customer use case intake and solutioning processes, ensuring accurate capture of requirements and alignment to platform capabilities.
• Collect, analyze, and report on customer and user analytics, including usage patterns, satisfaction, and performance metrics.
• Support development and maintenance of customer success metrics, dashboards, and reports.
• Coordinate with technical teams (data, platform, AI/ML, and engineering) to ensure customer needs are translated into actionable requirements.
• Assist in development of communications materials, including briefings, reports, and outreach content supporting customer engagement.
• Support execution of training and enablement activities, including coordination of materials and user support resources.
• Track and report on risks, issues, and dependencies related to customer success operations.
• Contribute to continuous improvement of customer success processes, tools, and methodologies.
• Participate in SAFe ceremonies including PI Planning, backlog refinement, sprint reviews, and retrospectives as needed to support customer success activities.

Senior Business Operations Specialist

• **CRM management** — set up and maintain CRM (Salesforce), log all opportunities, meetings, and next steps. Keep the pipeline documented, visible, and accurate for the President and any future sales hires.
• **Proposal and SOW production** — you format, proof, and produce professional proposals and Statements of Work using Trilagen templates.
• **Meeting scheduling and coordination** — schedule prospect and client meetings, manage the sales calendar, handle the back-and-forth with executive assistants at Fortune 500 companies.
• **Partner portal administration** — manage AWS ACE deal registration, Okta Partner Connect portal, SailPoint Navigate portal. Register deals, track referrals, maintain partner compliance.
• **Pipeline reporting** — produce weekly pipeline reports, forecast summaries, and win/loss tracking. Build the reporting infrastructure leadership needs to manage the sales motion.
• **Sales follow-up coordination** — after sales calls, send follow-up emails, schedule next steps, distribute materials, and track action items to completion.
• **Sales hiring support** — when the company hires sales reps, you manage the recruiting logistics: post JDs, screen resumes, schedule interviews, coordinate with recruiters.
• **Invoicing and accounts receivable** — generate client invoices, track payments, follow up on outstanding AR. Coordinate with the CPA on financial reporting.
• **Consultant onboarding and offboarding** — manage the logistics of bringing new consultants onto projects: NDAs, system access, client introductions, equipment, benefits enrollment.
• **Timesheet and utilization tracking** — track billable hours across all consultants, report on utilization rates, flag capacity issues before they become problems.
• **Contract and SOW management** — maintain a central repository of all active client contracts, SOWs, renewal dates, and amendment history. Flag upcoming renewals 60 days out.
• **Vendor and insurance management** — manage vendor relationships, software subscriptions, E&O insurance, general liability, and compliance documentation.
• **Conference and event logistics** — coordinate attendance at AWS re:Invent, SailPoint Navigate, Oktane, and industry events. Registrations, travel, booth logistics, follow-up lists.
• **HR administration** — benefits administration, PTO tracking, performance review scheduling, and general people operations for a small team.
• **Office of the President** — handle executive travel, board prep, investor materials, and any operational tasks that need to be executed quickly and reliably.

Sales and Business Operations Manager

• Provide Tier 2 functional support and ticket triage for ERP Materials Management (MM), including analysis, resolution, documentation, and routing of issues
• Support Purchase Requisition (PR) and Purchase Order (PO) end‑to‑end business processes across multiple document types and integrated systems
• Troubleshoot workflow, configuration, and interface issues; research root causes and downstream impacts
• Coordinate with cross‑functional teams, Tier 2 analysts, and U.S. Navy program managers to resolve cross‑system and cross‑command issues
• Participate in User Acceptance Testing (UAT), Integrated Process Team (IPT) meetings, and system enhancement reviews
• Support quality assurance, change management, and functional impact analysis for MM‑related system changes
• Maintain audit‑ready documentation, knowledge articles, and reference materials to ensure continuity and compliance

Senior Business Process Functional Analyst

• Support shall be provided to Senior Industrial Security Leadership
• Provide investigative management and program support to assist in ensuring timely initiation, tracking, and completion of all investigative duties
• Analytical and portfolio support, thereby reducing the investigative burden on field managers
• Track and send notifications for quarterly and annual training
• Maintain/update the Org chart
• Assist with updating the internal SharePoint site
• Maintain/update distro lists for outlook
• Prepare and send out communications
• Coordinate Training Events
• Track Directorate quarterly metrics
• Pull/track action metrics for IS Assistant Director and Deputy Directors’ visibility
• Assist with consolidating routine recontact letter data, sorting, and distributing to Deputy Directors and Division Chiefs
• Coordinate miscellaneous support services requirements such as repair of office equipment and technical support
• Assist in preparing budget reports regarding quarterly and annual budget projections pertaining to office supplies, training, and equipment
• Troubleshoot minor issues with DCSA network and telecom system
• Coordinate with appropriate support staff securing mission essential resources including services and equipment necessary for efficient and uninterrupted operations
• Prepare documentation, plans and assist with Safety Inspections and Self Inspections for assigned DCSA locations, when required

Business Operations Analyst

• Partner with internal and external sales teams to support merchant discussions, assess business requirements, and explain product capabilities throughout the sales process.
• Serve as a subject matter resource for sales teams before and during the sales cycle to help identify merchant needs, address product fit questions, and improve sales readiness.
• Analyze sales and merchant feedback to identify trends, training opportunities, and process improvements that increase sales effectiveness and merchant satisfaction.
• Troubleshoot complex merchant and product issues that cannot be resolved through standard support channels and coordinate escalation to Tier 2, Tier 3, or product teams as needed.
• Act as an escalation point for sales and merchant issues, helping determine root cause, document findings, and drive resolution across business and technical partners.
• Work directly with product owners and internal stakeholders to communicate recurring issues, unmet merchant needs, and gaps in product or process performance.
• Support process improvement efforts related to sales enablement, merchant onboarding, issue resolution, and cross-functional handoffs.
• Prepare documentation, recommendations, and trend reporting to support leadership discussions, training needs, and operational decision-making.

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