Business Operations

• The Director, Business Operations is a critical role in the Communications team, providing support to the team and delivering excellence in an exciting, fast-paced and high-performance work environment.
• This role is instrumental in advancing the communications function through transformational operating model improvements, capability-building, AI adoption, and stakeholder engagement, project management, delivering measurable results and fostering a culture of innovation and agility.
• Collaboration across functions and geographies is vital as the Director will handle complex situations and multiple responsibilities, simultaneously balancing short-term and long-term projects with the urgency of immediate demands.
• Help the Chief Communications Office maximize her time and executive visibility – both internally and externally- within a strategic framework.
• Help identify, organize, and bring to the Chief Communications Officer critical issues and required information to help improve decision making and problem-solving.
• Support effective flow of information and decisions for the Chief Communications Officer.
• Support Communication team projects, strategic offsites & other events.

Director, Business Operations – Communications Team

• Own the systems our revenue runs on including Salesforce, quotes, sales orders, and reporting
• Generate accurate quotes and sales orders in collaboration with Sales leads
• Ensure accuracy of pipeline and forecast data in Salesforce
• Administer Salesforce and support users, manage fields and reports
• Produce unified reporting incorporating various data inputs
• Build and improve AI-assisted workflows to replace manual processes

Business Operations Specialist

• Translate business strategy into a prioritized roadmap of initiatives
• Partner with leaders across Sales, Product, Finance, Analytics, and Operations
• Lead high-impact cross-functional initiatives
• Use data and performance insights to identify opportunities and evaluate progress
• Lead and improve the team’s rhythm of business
• Support long-range planning and annual operating plan processes
• Build clear materials and recommendations for decision-making
• Improve processes, planning mechanisms, and operating models

Principal Business Operations Manager

• Apply First Principles Problem Solving to deconstruct the company's most complex strategic and operational challenges, creating scalable operating models and frameworks that become repeatable standards across the business.
• Drive an AI First approach to business operations by reimagining workflows, designing AI-powered operating systems, and identifying opportunities to fundamentally improve how HackerOne plans, executes, and makes decisions.
• Embed Data-Driven Decision Making into executive planning, operational reviews, forecasting, and performance management by developing trusted metrics, feedback loops, and decision frameworks that improve organizational effectiveness.
• Demonstrate Change Agility by helping leaders navigate evolving business priorities, designing operating mechanisms that increase organizational adaptability, and enabling teams to execute effectively through change.
• Lead enterprise-wide, cross-functional initiatives from opportunity identification through implementation, influencing senior leaders and driving alignment across multiple organizations.
• Serve as a trusted advisor to executive leadership on strategic planning, operating cadence, organizational effectiveness, and execution against company priorities.
• Design scalable business processes, governance models, and operating mechanisms that improve execution, reduce organizational friction, and increase long-term business leverage.
• Mentor peers and leaders by sharing strategic frameworks, operational best practices, and systems thinking that elevate Business Operations across the organization.

Business Operations Director

• provide contract writing system support services that result in the following outcomes: timely and accurate system administration of FTA’s PRISM contract writing system, including user access setup, routing configuration, license management, and system updates in coordination with the ESC Help Desk.
• effective Tier 1 user support for PRISM-related issues, ensuring that FTA staff and acquisition personnel receive timely resolution and assistance before issues are escalated to ESC via the CSP.
• high-quality training and onboarding for new PRISM users and stakeholders, including delivery of new-hire, refresher, and targeted training aligned with FTA acquisition processes.
• comprehensive acquisition data reporting and support, including the creation and distribution of recurring and ad hoc reports using PRISM and Delphi data to support internal tracking, compliance, and transparency requirements.
• maintained accuracy and integrity of acquisition records, including support for monthly FPDS reconciliation and consistent documentation of processes and outputs.

Business Operations Specialist – DOT FTA, PRISM

• Own the end-to-end performance reporting framework, defining and maintaining the metrics that tracks business health and progress against goals
• Build, maintain, evolve, and shape dashboards and reporting infrastructure, ensuring stakeholders have accurate, timely visibility into key performance indicators, and proactively identifying and raising risks and opportunities in the business
• Design and execute ad-hoc analyses to answer critical business questions—diagnosing performance anomalies, surfacing underlying drivers, sizing opportunities, and stress-testing assumptions
• Build and maintain business performance forecasts, translating leading indicators and historical trends into forward-looking projections that support planning and forecasting processes
• Synthesize complex quantitative findings into clear, executive-ready narratives that drive alignment and decisions across cross-functional stakeholders
• Partner closely with Data Engineering, Data Science, and Product Analytics teams to ensure data infrastructure, definitions, and pipelines support the team’s analytical needs
• Identify gaps in current measurement approaches and proactively develop new frameworks to track emerging products and initiatives
• Orchestrate collaboration across Product, Data Science/Data Engineering, Finance, Marketing, Sales, and Customer Experience teams to ensure data and insights are connected to strategy and execution

Senior Strategy and Business Operations Manager

• Identify, validate, and implement strategic solutions for new concepts, programs, and policies to optimize business performance, using analysis, research, pilots, and proof-of-concept testing.
• Lead large-scale, cross-functional initiatives from concept through execution by defining scope, developing project plans, managing workstreams, conducting impact analyses, and driving alignment through clear communications and leadership-level readouts.
• Drive data-informed decision-making by leading analyses of complex business and operational challenges, designing and implementing operational reporting and analytical proofs of concept.
• Develop and operationalize policy frameworks and assessment protocols for payment and compliance, partnering with legal, industry, and cross-functional teams to align business strategy, regulatory obligations, and program contract language.
• Proactively identify, evaluate, and mitigate revenue and programmatic risks.
• Create and implement policies to address outstanding payments, minimize contra revenue, and mitigate bad debt.
• Partner with Product and cross-functional teams to implement payment-related features and process improvements, supporting go-to-market and adoption strategies.

Principal Program Manager, Business Operations

• Own and improve annual budgeting, forecasting, and monthly or quarterly reforecasting processes across multiple organizations.
• Partner with Finance and Accounting to support accruals, reporting, and planning system updates, including tools such as Anaplan.
• Deliver financial analysis and actionable insights that support planning and decision-making across CREWO and partner teams.
• Use AI and automation tools to improve the speed, quality, and scalability of financial and operational work.
• Identify process inefficiencies and help build more streamlined, automated workflows for forecasting and operations.
• Develop dashboards and reporting that provide visibility into budgets, spend, and operational performance.
• Support recurring and ad hoc analytics needs across multiple teams and business priorities.
• Lead or support high-priority cross-functional initiatives by aligning stakeholders, clarifying scope, and driving execution.
• Maintain and continuously improve a custom annual operating budget template that supports the unique scope and complexity of this team's planning needs.

Business Operations jobs in District of Columbia

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Director, Business Operations – Communications Team

Business Operations Specialist

Principal Business Operations Manager

Business Operations Director

Business Operations Specialist – DOT FTA, PRISM

Senior Strategy and Business Operations Manager

Principal Program Manager, Business Operations

Business Operations Specialist