Business Operations

• Identify, validate, and implement strategic solutions for new concepts, programs, and policies to optimize business performance, using analysis, research, pilots, and proof-of-concept testing.
• Lead large-scale, cross-functional initiatives from concept through execution by defining scope, developing project plans, managing workstreams, conducting impact analyses, and driving alignment through clear communications and leadership-level readouts.
• Drive data-informed decision-making by leading analyses of complex business and operational challenges, designing and implementing operational reporting and analytical proofs of concept.
• Develop and operationalize policy frameworks and assessment protocols for payment and compliance, partnering with legal, industry, and cross-functional teams to align business strategy, regulatory obligations, and program contract language.
• Proactively identify, evaluate, and mitigate revenue and programmatic risks.
• Create and implement policies to address outstanding payments, minimize contra revenue, and mitigate bad debt.
• Partner with Product and cross-functional teams to implement payment-related features and process improvements, supporting go-to-market and adoption strategies.

Principal Program Manager, Business Operations

• Own and improve annual budgeting, forecasting, and monthly or quarterly reforecasting processes across multiple organizations.
• Partner with Finance and Accounting to support accruals, reporting, and planning system updates, including tools such as Anaplan.
• Deliver financial analysis and actionable insights that support planning and decision-making across CREWO and partner teams.
• Use AI and automation tools to improve the speed, quality, and scalability of financial and operational work.
• Identify process inefficiencies and help build more streamlined, automated workflows for forecasting and operations.
• Develop dashboards and reporting that provide visibility into budgets, spend, and operational performance.
• Support recurring and ad hoc analytics needs across multiple teams and business priorities.
• Lead or support high-priority cross-functional initiatives by aligning stakeholders, clarifying scope, and driving execution.
• Maintain and continuously improve a custom annual operating budget template that supports the unique scope and complexity of this team's planning needs.

Business Operations Specialist

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Business Operations – Process Optimization

• Oversee all administrative tasks for the Center
• Serve as the main point of contact for professional partners
• Manage the Center's budget and grants
• Draft and manage contracts for independent contractors
• Monitor and cultivate strong relationships with donors
• Hire, onboard, and offboard personnel
• Supervise student workers
• Facilitate all-team meetings and team-building activities
• Draft content for and distribute mass communications

Business Operations Manager

• Partner closely with the Chief Revenue Officer to drive operational excellence across the commercial organization
• Establish and manage the operating cadence for the CRO organization (forecasting, pipeline reviews, QBRs, metrics tracking)
• Own Salesforce as the operational backbone of the commercial organization, driving data integrity, pipeline visibility, forecasting accuracy, and scalable reporting
• Build and scale core business operations infrastructure, including forecasting models, pipeline management, and performance dashboards
• Drive cross-functional alignment between Business Development, Programs, Finance, and Operations to support revenue growth and program execution
• Own and refine revenue forecasting, pipeline health, and reporting, ensuring accuracy and visibility for executive leadership
• Lead strategic planning and execution for the CRO organization, including annual planning and target setting
• Identify and implement process improvements to increase efficiency, consistency, and scalability across the commercial function
• Support deal execution by partnering on pricing strategy, deal structuring, and approvals as needed
• Build executive-level materials and insights to support decision-making, Board discussions, and investor updates
• Act as a connective layer across teams, ensuring clear communication, accountability, and follow-through on key initiatives

Director, Business Operations

• Join ABB as a Business Process Manager specializing in SAP FICO for our Service division, serving as a strategic financial systems expert and business translator between finance, operations, and IS/IT organizations to drive transformational change in cost accounting and controllership processes.
• You'll have the autonomy to identify breakthrough opportunities in financial process optimization, implement innovative FICO solutions, and shape the future of our financial operations through SAP excellence and automation.
• Working remotely with frequent on-site engagement at Service plants (30-40% travel), you'll provide critical training, team support, and go-live assistance to ensure successful adoption of financial systems and processes.
• Lead SAP FICO excellence across Service plants, optimizing FI/CO processes, cost accounting, product costing, and period‑end close while ensuring strong integration with SD, PP, MM, and WM.
• Drive major FICO improvement initiatives and system implementations, resolving complex financial/controlling issues and delivering best‑practice, scalable solutions across plants.
• Provide hands‑on training, change leadership, and cross‑functional collaboration to improve financial accuracy, automate processes, and enhance operational performance (30–40% travel).
• Partner with senior leadership on FICO strategy, data integrity, internal controls, and roadmap development while governing master data and supporting month‑/year‑end close optimization.

Business Process Manager

• define and lead Zillow’s Customer & Operator Insights program, establishing a unified approach to collecting, synthesizing, and translating signals from customers, operators, quality, analytics, research, and business data into a clear view of priorities.
• build and run a repeatable process that turns fragmented inputs into clear problem statements, themes, and prioritized opportunities.
• translate insights into decision-ready recommendations using structured prioritization based on customer impact, business value, and strategic relevance.
• partner cross-functionally to align on ownership, next steps, and timelines, ensuring recommendations are operationalized and carried through without directly owning all execution.
• establish closed-loop measurement to connect what was heard, what changed, and the resulting customer or business impact.
• support hypothesis development, experimentation, and continuous learning to improve decision quality and deepen understanding of root causes over time.
• serve as a trusted partner to senior leaders by bringing clarity, sound judgment, and strong program management practices to complex, cross-functional work.

Senior Program Manager, Business Operations

• Support the service delivery or product team(s) in managing resources, projects, and budgets
• Develop and execute demand management processes, provide training and education on standard project management requirements and methods
• Facilitate project governance and reporting
• Create models to improve business decisions

Senior Business Operations Analyst

• Provide advanced, executive-level administrative and operational support to the Chief Administrative Officer and Chief Technology Officer requiring independent judgment and discretion.
• Proactively manage complex, high-volume calendars for the Chief Administrative Officer and Chief Technology Officer, anticipating conflicts and resolving issues independently.
• Coordinate executive-level meetings, including agenda management, pre-reads, technology setup, minutes or action tracking, and follow-up as appropriate.
• Manage end-to-end executive travel logistics, including itineraries, approvals, real-time adjustments, and coordination with internal and external stakeholders.
• Process and reconcile expense reports and corporate credit card activity with accuracy, timeliness, and adherence to policy.
• Manage purchase orders, invoices, and vendor payments for executive offices, escalating issues as appropriate.
• Coordinate and support virtual and in-person meetings and events for the Business Operations team as well as the agency Senior Leadership Team, including logistics, space planning, catering, materials, and day-of execution to ensure a seamless experience for participants.
• Maintain shared folders, trackers, templates, and calendars for the Business Operations and Shared Services Team.
• Draft and distribute division-wide communications such as newsletters, reports, and intranet updates; support knowledge management initiatives; and ensure timely follow-up on routine tasks.
• Serve as administrator of the agency’s policy library, coordinating with policy owners to manage updates and revisions.
• Serve as Contract Repository Administrator and Timesheet Coordinator for Business Operations & Shared Services.
• Manage operational processes including but not limited to credit card reconciliation, new employee onboarding, invoice processing, technology governance and budget tracking.
• Partner across the division to support the planning and execution of events designed to foster employee connection and engagement.
• Identify opportunities to improve administrative and operational processes; recommend and implement solutions to increase efficiency and consistency.
• Provide coordination and administrative support for ad hoc cross-functional projects which may include event planning, PowerPoint presentations, process documentation, data tracking or change management initiatives.
• Assist in developing project documentation such as workplans, trackers, and status reports.
• Facilitate collaboration between teams by scheduling project meetings, consolidating inputs, and preparing materials for leadership updates.
• Monitor progress, flag risks or delays, and ensure appropriate follow-up with responsible parties to keep projects on track.

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