Business Analyst

• Analyze historical performance, booking/demand patterns, and customer behavior to inform pricing and inventory decisions
• Build and maintain dashboards and reporting tools that provide visibility into key revenue KPIs
• Evaluate pricing models and recommend adjustments based on competitive insights, market trends, and internal performance
• Monitor occupancy, duration of stay, transaction types, and peak usage periods to adjust pricing
• Evaluate competitor pricing and market trends to maintain competitive positioning
• Assess potential demand drivers that could boost demand
• Work with Operations to validate facility performance and understand constraints
• Coordinate with Marketing to support promotions, digital couponing, and website pricing strategies
• Compile and present concise revenue performance updates to leadership
• Translate complex data into clear, actionable insights for stakeholders
• Maintain high data integrity and ensure consistent use of revenue metrics across the organization

Revenue Management Analyst

• Design, build, and maintain contact volume forecasts from scratch across three levels of support (e.g., Tier 1, Tier 2, Tier 3).
• Forecast demand across multiple channels, including voice, email, chat, and social, accounting for seasonality, business drivers, and growth.
• Establish forecasting methodologies, assumptions, and documentation to support scalability and accuracy over time.
• Continuously evaluate forecast accuracy and adjust models to improve performance.
• Develop short-term and long-term headcount models to support hiring plans, attrition, productivity changes, and service level targets.
• Translate forecasted demand into staffing requirements, schedules, and capacity plans across internal teams and BPO partners.
• Partner closely with outsource vendors on workforce planning, staffing strategies, and performance management.
• Partner with Customer Service Leadership on BPO budgeting, forecasting, and long-range financial planning.
• Serve as a core member of the Customer Service Leadership Team, contributing strategic insight and operational recommendations.

Senior Workforce Management Analyst

• Lead and support Technology Business Management (TBM) Expense Transparency initiatives across all IT service towers.
• Ensure consistency in financial reporting, allocation methodologies, cost modeling practices, and transparency frameworks.
• Develop, maintain, and continuously enhance TBM financial models and reporting structures.
• Support service tower mapping, cost allocation models, and run-versus-innovate classifications.
• Analyze and interpret IT spending patterns, cost drivers, and financial trends.
• Maintain and support reporting utilized to communicate IT financial performance and spending insights to leadership and stakeholders.
• Validate, update, and enhance allocation methodologies and cost transparency frameworks.
• Perform financial analysis to identify trends, opportunities for optimization, and potential cost efficiencies.
• Ensure accuracy, consistency, and defensibility of financial reporting outputs.
• Refine data sources, mapping logic, allocation rules, and financial assumptions to improve reporting quality.
• Partner closely with IT Service Owners, Finance teams, Procurement groups, and business stakeholders.
• Validate financial inputs and improve alignment between IT costs, services, and business outcomes.
• Facilitate discussions regarding cost structures, expense drivers, and budgeting strategies.
• Translate complex financial and operational data into meaningful business insights for non-financial audiences.
• Support continuous improvement initiatives related to IT financial management and TBM practices.
• Assist in establishing standardized reporting processes and governance frameworks.
• Promote financial accountability and transparency across IT organizations.
• Ensure compliance with established financial management and reporting standards.

Business Analyst – Technology Business Management, Expense Transparency Consultant

• Partner with key stakeholders to facilitate financial modeling and data-driven, strategic decision-making across ERMCO
• Work cross-functionally with operations, sales, quality, safety, human resources, IT, and engineering to develop insights needed for decision-making
• Have a high level of exposure to senior leadership and directly impact ERMCO’s Mergers & Acquisitions ambition and support leadership decisions
• Perform financial analysis and corporate development
• Participate in developing 5-yr Long Range P&L Forecasts including P&L, Balance Sheet, Cash Flow Statements
• Build detailed joint venture and partnership models
• Construct internal project-level Net Present Value (NPV) and Internal Rate of Return (IRR) models
• Design, develop, and maintain automated systems, reports, and dashboards
• Drive cross-functional reporting and support ad-hoc reporting requests

Senior Business Analyst, Corporate Strategy & Analytics

• Responsible for measuring, monitoring, and strategically managing M&T’s balance sheet and interest rate risk position
• Manage and participate in the completion of complex processes and analysis specific to measuring the interest rate risk of the Bank’s balance sheet
• Manage the process of obtaining business line forecasts of balance sheet activities pertinent to forecasting net interest income
• Complete complex analyses to support business assumptions and decisions
• Provide feedback and make recommendations to management regarding the results and how to mitigate potential risk
• Stay abreast of trends within the financial services industry and economy
• Participate in planning, developing and implementing various projects and initiatives to improve the Division’s risk management framework
• Direct activities of participants in executing projects specific to risk management aspects of the Asset/Liability process

Lead Treasury Asset Liability Management Analyst

• Understand the entire lifecycle of a class action or similar matter, determine what data is required based on functional requirements, and define how that data and business rules will translate to internal applications.
• Develop and publish technical specifications, technical requirements, and other documentation, as required.
• Design data mappings and transformations which will be used to drive ETL procedures.
• Work with QC Analysts to design testing strategies and plans to ensure all outcomes are as expected.
• Using tools such as Excel, Access, SQL Server, and others, directly query, assess, and analyze data to ensure requirements are being met.
• Serve as liaison between Client Services (business) and Data Analysts (technical) teams to keep production work flowing smoothly.
• Work with Technical Project Managers to ensure all required steps and actions are captured in project plans, and that project timelines seem reasonable.
• Lead, conduct, or consult in user acceptance test exercises to ensure results are acceptable and meet requirements.
• Follow prescribed software development standards, processes, procedures, methodologies, etc., according to departmental policies and conventions.
• Interact and correspond professionally with team members, project management, clients, and other stakeholders.
• Account for and accurately log time against project work.

• Engage with stakeholders to gather insights into business objectives, processes, and pain points.
• Capture, analyze, and document comprehensive business and functional requirements, secure formal approvals.
• Perform gap analysis to compare current processes, client needs, and system capabilities.
• Define data requirements and processes while tracking related project deliverables and timelines.
• Document current-state processes and design future-state processes resulting from data transformation initiatives.
• Support project planning, scope definition, and requirement prioritization.
• Participate in solution design discussions and provide business input to ensure requirements are met.
• Map business requirements to technical capabilities and identify system constraints and dependencies.
• Identify and propose new process improvement opportunities.
• Maintain accurate and up-to-date system documentation.
• Support deployment and ongoing management of the Enterprise Data Catalog.
• Translate business definitions into technical metadata for tables, columns, schemas, and datasets in Databricks / Unity Catalog.
• Evaluate incoming project requests and technology investments through a strategic lens by conducting gap analysis to inform executive decision making.
• Implement project management frameworks, steering committee structures, and RACI models that enable technical delivery in line with strategic business needs.
• Perform business stakeholder management acting as a conduit between business and technical teams.
• Link business terms to data assets, dashboards, reports, and other data products.
• Act as liaison between business users and data engineers to translate requirements into technical specifications and support data modeling.
• Work with data owners and stewards to validate data classification and ensure correct application in Databricks/data catalog.
• Assist in mapping and documenting source systems, data pipelines, data products and datasets.
• Participate in testing and validation of delivered solutions to ensure requirements are met.

• Support end-to-end claims workflow analysis, configuration support, and complex issue resolution within the MMIS ecosystem
• Provide advanced (L2) support for claims operations by leveraging deep expertise in Medicaid claims adjudication, data analysis, and cross-functional collaboration
• Drive root-cause analysis, identify trends, and recommend solutions that improve first-pass rates, reduce denials, and support client and organizational objectives
• Analyze claims data to identify denial trends, operational bottlenecks, and opportunities to improve first-pass rates and reduce rework
• Perform in-depth investigation of complex claims issues, determining root causes across policy, data, user, or configuration factors
• Provide actionable recommendations and detailed documentation to support issue resolution, enhancements, and system improvements
• Collaborate with cross-functional teams (e.g., operations, IT, policy, finance) to reconcile claims outcomes and ensure data integrity
• Develop reporting, dashboards, and monitoring tools to provide insights and support leadership decision-making

Advisor, Claims Business Analyst

• Evaluate potential model improvements and develop comprehensive model roadmaps
• Advise Lines of Business (LOBs) on potential impacts to their operations
• Perform modeling/analytics to assist new product and pricing strategies
• Support direct-to-consumer marketing efforts for select products
• Create risk models and test hypotheses using rigorous monitoring and analysis
• Collaborate with IT, Sales, Operations, and Finance to drive improvement

Senior Business Analyst – Enterprise Arbitration, Enterprise Consumer Product

• Assist with researching market trends, competitors, and customer insights; summarize findings for team members and stakeholders
• Support technical and business teams by gathering, organizing, and maintaining strategic and customer-related data
• Help prepare KPI reports, dashboards, and data visualizations for marketing, product, customer experience, and sales teams
• Contribute to presentations and reporting materials for leadership and stakeholders
• Assist in maintaining accurate and reliable data used for product planning and strategic initiatives
• Support survey administration, data collection, and basic analysis for research and measurement projects
• Assist with gathering information and preparing materials related to business cases and strategic evaluations, including financial projections
• Support ad-hoc requests and other duties as assigned

Associate Strategy Insights Analyst

• Advocate for use of the GRC technology platform
• Partner with stakeholders to manage key organizational risks
• Develop Features/User Stories, lead UAT and regression activities
• Identify process improvement and technical systems opportunities
• Support day-to-day management of Synchrony’s GRC Risk technology platform
• Collaborate with IT and business teams on requirements
• Maintain a well-groomed backlog and participate in Agile rituals

AVP, Risk Management Systems Business Analyst

• Develop business strategies that will drive growth, profitability, and competitive success for Capital One.
• Manage and develop 1-2 analysts.
• Coaching and mentoring associates with a goal of developing and retaining talent at Capital One.
• Develop and implement new product and pricing strategies for various lending products.
• Lead product level modeling/analytics.
• Lead direct-to-consumer marketing efforts for select products.
• Build targeted insights to inform the design and development of new customer experiences.
• Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior.
• Manage and sequence delivery of business intent, build business requirements and execute against the product strategy.

Manager, Business Analyst – Discover Card Product Strategy

• Manage contract template inventory, governance, and project/change processes and procedures
• Liaise with multiple internal product partners, legal, compliance, and operational support teams
• Ensure compliance with risk governance requirements
• Report all metrics along with supporting documentation and calculations to management on time
• Conduct contract template administration duties

• Apply strategic and analytical skills to major company challenges
• Team with world-class professionals to develop and test strategies that impact the bottom line
• Identify business challenges and opportunities for improvement and solve for them using analysis
• Perform modeling/analytics to assist new product and pricing strategies
• Support direct-to-consumer marketing efforts for select products
• Build targeted insights to inform new customer experiences
• Support improvements in credit performance by creating risk models
• Develop hypotheses, test and analyze solutions, and lead implementation efforts
• Partner with colleagues across Capital One to drive improvement in quality, volume, service, and profitability

Senior Business Analyst – Advertiser Operations

• Analyze business requests to be solved with automated systems.
• Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.
• Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates.
• Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements.
• Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
• Begins to develop working relationships with client end-users, programmers and test analysts while assisting with the analysis, design, configuration, testing and maintenance of systems.
• Maintains communications with end-users for feedback to ensure systems continually meet the client's expectations.
• Analyzes basic problems and issues (complexity varies based on data requirements and business specifications) and offers standard business solutions.
• Coordinates and facilitates client meetings.
• Develops simple business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications.
• Demonstrates a basic knowledge of systems/modules to design system screens and database structures.
• Works with programmers to design and develop requirements and learns to analyze the feasibility of new systems and enhancements to existing systems.
• Prepares input for system design, including final report and screen definition, logical system flow and implementation plans.
• Provides support with the resolution of issues that may cross multiple systems and affect the business process and tracking of application incidents/issues; becomes familiar with how to identify system impact of changes in the business, user needs, external business environment and operating systems.
• Develops documentation to include, but not limited to bulletins, manuals, file layouts and application design layouts for internal, client and training purposes.
• Assists with the preparation and coordination of client training and documentation for installation of systems and upgrades.
• Tracks and learns to document changes for functional and business specifications; writes detailed, universally understood procedures for permanent records and for use in training.
• Assists with coordinating documentation and client follow-up evaluation monitoring; post-implementation problems and revision requests.
• Maintains and administers procedures, methodology and/or application standards to include payment card industry and security related compliance.
• Demonstrates a working knowledge to conduct and support testing/planning/validation by clarifying the intended functionality.
• Participates in the resolution of issues to ensure a successful implementation.
• Tests and learns to analyze possible courses of action and solutions.
• Assists with coordinating implementations including vendor and in-house testing, readiness assessment, training and hardware capacity evaluation.
• Assists with the project planning efforts on small development efforts.
• Tracks project progress, collects and analyzes information and trends, and communicates to the user community any anticipated schedule deviations.
• Maintains software deployment plans as directed.

• Partner with Private Markets investment teams and Shared Services to deliver technology and data solutions that enhance operational efficiency and investment insights.
• Lead the creation of detailed business and technical requirements for new systems, data pipelines, and reporting tools.
• Collaborate with internal stakeholders to ensure alignment between business needs and technical implementation.
• Manage and execute projects or workstreams, including planning, stakeholder communication, and delivery oversight.
• Facilitate the transition of new solutions into business-as-usual operations, ensuring proper documentation and training.
• Define and promote best practices for data governance, metadata management, and integration strategies specific to private markets data.
• Contribute to the development of technology roadmaps and the evolution of the Private Markets data architecture.
• Maintain and enhance documentation for systems, data flows, and business processes.
• Demonstrate deep understanding of private markets workflows and data, and translate that into effective technical solutions.
• Coaches, reviews and delegates work to lower level professionals.

Senior Lead Business Analyst, Private Markets

• Partner with business stakeholders to document, validate, and refine MFP business processes and workflows.
• Lead and facilitate User Acceptance Testing (UAT): write test scripts, coordinate testing sessions, track defects, and drive resolution.
• Develop and deliver end-user training materials including job aids, quick reference guides, and instructor-led training sessions.
• Create and maintain use cases, business requirements documentation, and functional specifications aligned with the MFP implementation.
• Act as a subject-matter resource to end users during go-live and hypercare periods, answering functional questions and escalating issues appropriately.
• Collaborate closely with technical consultants and vendors to translate business needs into system configuration requirements.
• Support change management activities including stakeholder communication, impact assessments, and readiness reviews.
• Facilitate working sessions and workshops with planning, merchandising, and finance teams to gather requirements and validate solution design.
• Assist with data validation and reconciliation to ensure planning outputs align with business expectations.
• Contribute to future-phase demand forecasting implementation as the engagement progresses (Board / Tulio).

Functional Business Analyst

• Work closely with internal and external business partners
• Have ability to see downstream implications resulting from change in scope and/or requirements
• Analyze and document current processes, controls and workflows
• Resolve reported problems, manage issues, and track vendor deliverables against requirements
• Evaluate data quality issues and define/implement corrective action
• Support data mapping, application interfaces and data integration analysis
• Develop and advise on future enhancements designed to strategically integrate cash, accounting, and claims functions
• Develop potential system and reporting enhancements designed to increase efficiencies and improve reporting results
• Quickly prepare meeting minutes as needed, create and maintain issue logs
• Able to identify and escalate issues appropriately and provide timely progress updates

Senior Business Analyst

• Centralize strategy: Capture business priorities from leadership and consolidate them into a coherent execution roadmap.
• BU Champion Management: Identify, onboard, and coach BU champions to promote community-driven success.
• Design Authority & Best Practices: Ensure optimal use of InsideBoard AI through governance frameworks, rituals, and platform guidelines.
• Engagement and Success Plan Management: define Business or Change management campaigns plan, contribute to enablement plans, training, and comms assets to support business digital transformation at scale.
• Campaign Management: Support the creation, configuration, and rollout of platform campaigns; monitor adoption and performance.
• Success Community Insights: Analyze community behaviour and user engagement to detect opportunities, blockers, and KPIs to improve.
• Co-lead Governance & PMO: Coordinate operational governance across business units, including follow-ups, reporting, and leadership reviews.
• Business Needs Prioritization: Centralize feature requests and feedback; manage a prioritized backlog that reflects business impact.
• User Enablement: Empower BU leads to become autonomous in campaign management, analytics, and platform operations.

• Apply strategic and analytical skills to major company challenges
• Team with world-class professionals to develop and test strategies impacting the bottom line
• Perform modeling/analytics for product and pricing strategies
• Support direct-to-consumer marketing efforts
• Create risk models and perform analysis for credit performance improvements
• Collaborate across Capital One to drive improvements

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