Claims Management Analyst

Iberdrola

Claims Analyst responsible for investigating, evaluating, and settling claims at Avangrid. Work involves negotiation, collaboration with legal, and proactive claim management.

Posted 7/13/2026full-timeRochester • New York • 🇺🇸 United StatesMid-LevelSenior💰 $65,840 - $82,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing self-insured retained loss claims, including automobile liability and general liability, while effectively negotiating settlements and collaborating with legal teams. Proficient in claims analysis, financial reporting, and maintaining detailed records within claims management systems.

Highest-signal resume keywords

Claims ManagementNegotiation SkillsInsurance Adjustment KnowledgeAnalytical AbilityInterpersonal Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims InvestigationFinancial ReportingRecord MaintenanceFact-FindingDecision Making

Soft Skills

Problem SolvingOrganizational SkillsAttention to DetailActive ListeningCollaboration

Tools & Technologies

STARS Claims Management SystemMicrosoft Office Suite

Industry Keywords

Self-Insured Retained Loss ClaimsAutomobile LiabilityGeneral LiabilityProperty DamagePersonal Injury

About the role

Key responsibilities & impact

Investigates, manages and reports on all aspects of self-insured retained loss claims and potential claims involving automobile liability, general liability, property damage and personal injuries.
Negotiates and settles claims in accordance with company policy.
Works directly with legal staff and outside counsel on larger claims.
Supports other groups, such as customer service and regulatory, on issues relating to customer relations and/or regulatory complaints.
Provides analysis and fact-finding to support corporate property and liability claims and incident investigations.
Enters, maintains and closes records on STARS claims management system.
Provides support in responding to PUC/PSC complaints associated with claims.
Assigned “on-call” status, providing 7-day, 24-hour support on a rotating basis, approximately every 4 – 6 weeks, as required.
Manages spending on outside claims adjusters.
Determines fair value for settling claims.
Supports claims financial reporting on a monthly, quarterly and annual basis.
Ensures efficiency.
Negotiates financial settlements favorable to the Company and its customers.
Creates Revenue Enhancements.

Requirements

What you’ll need

Bachelor’s degree in a related field with a minimum of 3 years relevant experience
Established knowledge and familiarity with insurance adjustment, third-party claims investigation practices and/or litigation
Strong interpersonal skills with an ability to actively listen and communicate effectively in writing and orally with customers and all levels of the organization
Ability to establish and maintain collaborative and productive relationships within the organization's Legal Department which manages the Claims Group
Strong organizational and time management skills with a commitment to solving problems on behalf of customers
Proficient computer skills, specifically the Microsoft Office suite and an ability to learn to use claims management database
Ability to negotiate a favorable outcome on a claim for property damages or personal injury
A high level of attention to detail, good judgment, analytical ability and decision making is essential
The ability to investigate, analyze and document facts is a must
Results oriented and proactive.
Nature of work requires strict adherence to confidentiality.

Benefits

Comp & perks

Competitive benefits and growth opportunities
Generous performance‑based bonuses
12% 401(k) match
Comprehensive health, dental, and vision insurance
Tuition reimbursement
Professional development and clear career‑advancement pathways