Business Analyst

• Support systems onboarding, backend administration, access validation, and compliance activities
• Serve as a liaison between business teams and IT to coordinate issue resolution and technical support
• Perform troubleshooting, triage, root cause analysis, and follow-up on corrective actions
• Monitor systems and support cleanup activities to maintain data integrity and stability
• Support SAP updates, coordination, and validation activities
• Facilitate cross-functional team meetings and apply structured process methods and tools
• Influence stakeholders and support change efforts across diverse audiences
• Research procedures and guidelines to support strategic planning efforts

Senior Business Analyst

• Provides analytical services and supports the development of project work products.
• Analyzes client requests for proposals and providing development support of proposal responses
• Ensures quality work products are delivered to clients
• Exercises discretion and independent judgment
• Manages and builds upon client relationships
• Adheres to and supports project management approach and other PMO principles and practices
• Ensures project quality and compliance with all related regulations
• Ensures communication among all key stakeholders
• Provides IT job duties which include Business and Technical Leadership, System Analysis, Code Development, Software Engineering, or other similarly skilled computer-related work as needed

Senior Business Analyst – Public Sector

• Understand the entire lifecycle of a class action or similar matter, determine what data is required based on functional requirements, and define how that data and business rules will translate to internal applications.
• Develop and publish technical specifications, technical requirements, and other documentation, as required.
• Design data mappings and transformations which will be used to drive ETL procedures.
• Work with QC Analysts to design testing strategies and plans to ensure all outcomes are as expected.
• Using tools such as Excel, Access, SQL Server, and others, directly query, assess, and analyze data to ensure requirements are being met.
• Serve as liaison between Client Services (business) and Data Analysts (technical) teams to keep production work flowing smoothly.
• Work with Technical Project Managers to ensure all required steps and actions are captured in project plans, and that project timelines seem reasonable.
• Lead, conduct, or consult in user acceptance test exercises to ensure results are acceptable and meet requirements.
• Follow prescribed software development standards, processes, procedures, methodologies, etc., according to departmental policies and conventions.
• Interact and correspond professionally with team members, project management, clients, and other stakeholders.
• Account for and accurately log time against project work.

• Translates ambiguous business needs into solid business and functional requirements for small to large projects with moderate complexity.
• Effectively elicits information to create concise, organized Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) using standard, industry recognized tools and best practices.
• Manages requirements across the lifecycle of a project to ensure end user satisfaction, business stakeholder buy-in, and scope integrity.
• Identifies opportunities and contributes recommendations based on analysis of requirements and future impacts.
• Partners with business unit and IT or other departments as needed to ensure successful implementation and ongoing business and / or systems support when appropriate.
• Creates detailed Use Cases, User Stories and other documents to illustrate business needs.
• Facilitate meetings and Joint Application Development (JAD) sessions in a positive way to drive cross functional stakeholders to reach agreements and effective solutions. Meetings may include leadership.
• Conducts research and interviews subject matter experts to create "As-is" and "To-be" process flows.
• Apply critical thinking to evaluate cross functional dependencies, including upstream and downstream impacts.
• Contributes to enhancements of Business Analysis best practices and suggestions for improvements.
• Creates business facing test scenarios, test scripts/cases, and mockups of data necessary to conduct testing.
• Creates the traceability between requirements and scenarios to ensure business requirements are met.
• May monitor and report on testing activity and results.
• Consults with others in the development of appropriate training materials to support the needs of functional areas.
• May provide support to other entry and junior level Business Analysts.
• May investigate and research system problems and enhancements, working collaboratively with IT and business stakeholders to identify options and provide business and / or technical solutions.
• Other duties as assigned.

Business Analyst III

• Perform and lead various analysis and interpretation to link business needs and objectives for assigned function and implement process improvements
• Lead the support of business initiatives through data analysis, identification of implementation barriers and user acceptance testing of various systems
• Lead the identification and analysis of user requirements, procedures, and problems to improve existing processes
• Resolve issues and identify opportunities for process redesign and improvement
• Perform detailed analysis on multiple projects, recommend potential business solutions and ensure successful implementations, including improvements and revisions to business processes and requirements
• Evaluate risks and concerns and communicate to management
• Coordinate with various business units and departments in the development and delivery of training programs
• Develop, share, and incorporate organizational best practices into business applications
• Oversee all changes to departmental policies and procedures, including communicating and implementing the changes
• Serve as the subject matter expert on the assigned function product to ensure operational performance
• Ability to travel

Business Analyst IV – Integration Quality, User Acceptance Testing

• Champion data stewardship principles.
• Analyze and understand key business processes as it pertains to data.
• Monitoring database performance.
• Performing regular data integrity and quality audits.
• Reporting / Summarizing the differences / addressing gaps with key stakeholders
• Creating SQL/SOQL/Big Query/Python queries to extract and compare large sets of data in order to identify inaccuracies across multiple systems of record
• Manage large cross-functional projects in partnership with Sales, Operations, Finance, Marketing, Digital Strategy, Sales Support, Business Technology and Corporate COE’s utilizing Agile methodologies
• Define the execution strategy to meet the defined data business goals for the Salesforce platform
• Proactively gather and prioritize user data and Data enhancement requests and coordinate weekly, monthly, and quarterly enhancements.
• Facilitation of managing data loads and data enhancement tickets with our IT partners via JIRA and existing load process and templates
• Perform data testing for configuration of objects, fields, record types, page layouts, workflow and validation rules in Salesforce with input from business leaders.
• Participate in development requirements gathering and grooming sessions to represent data impacts including but not limited to data governance, historical data, future data, etc
• Refining process and establishing new best practices for this work ongoing / documenting any changes to be shared with others within the business unit
• Direct activities, assign responsibilities, set expectations and motivate team members toward achieving program objectives

Data Management Analyst

• monitors and reports on adherence to role-based access controls
• performs regular internal audits to ensure data integrity and privacy
• engage in and respond to third-party audit requests
• exhibit a professional attitude, communication style, and presence
• conduct routine audits reviewing and assessing compliance with departmental policies and procedures on data migration, EPCS, system access
• provide requested reports and documentation as required and coordinating with IA SOX to respond to any findings
• configure compliance reports highlighting findings, recommendations and areas of concern
• administer investigations into potential compliance violations or breaches, gathers evidence, conducts interviews, and prepares reports on the findings
• monitor disaster recovery exercises tracking scheduling compliance and completion
• serve as a bridge between Epic technical teams and Internal Audit
• coordinate meetings to review findings and deficiencies with teams and assist in remediation plans
• draft, prepare and disseminate education on identified compliance violations with minimal manager supervision
• manage smaller projects with multiple teams and participates in multi-disciplined project teams
• maintain documentation for routine audits, compliance reports and Audit Board requests
• monitor clinical and technical team adherence to policies and procedures
• analyze internal controls, policies and procedures, identify weaknesses and recommend improvements
• collaborate with Epic Security group to ensure all Epic certifications are up to date for Epic analysts with EMR access
• monitor planning and testing of downtime and disaster recovery procedures
• leverage ServiceNow for incident management review and change control compliance

Compliance & Environment Management Analyst

• Support a variety of projects and tasks that may include operations support, national coin and currency inventory management, market intelligence, and business resiliency for the Federal Reserve System
• Perform complex analysis of major business issues and proactively search for and recommend sustainable solutions utilizing established methodology and tools
• Review, compile and analyze detailed and complex statistics and data for major business issues
• Provide guidance and collaboration in completing analysis, information or process mapping, and/or alignment of the business and related areas
• Lead process improvement and solution discussions and present outcomes and actionable recommendations to senior management
• Develop and design new business processes of a major and critical nature and coordinate the updating of existing business processes

• Analyze business requests to be solved with automated systems.
• Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.
• Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates.
• Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements.
• Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
• Begins to develop working relationships with client end-users, programmers and test analysts while assisting with the analysis, design, configuration, testing and maintenance of systems.
• Maintains communications with end-users for feedback to ensure systems continually meet the client's expectations.
• Analyzes basic problems and issues (complexity varies based on data requirements and business specifications) and offers standard business solutions.
• Coordinates and facilitates client meetings.
• Develops simple business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications.
• Demonstrates a basic knowledge of systems/modules to design system screens and database structures.
• Works with programmers to design and develop requirements and learns to analyze the feasibility of new systems and enhancements to existing systems.
• Prepares input for system design, including final report and screen definition, logical system flow and implementation plans.
• Provides support with the resolution of issues that may cross multiple systems and affect the business process and tracking of application incidents/issues; becomes familiar with how to identify system impact of changes in the business, user needs, external business environment and operating systems.
• Develops documentation to include, but not limited to bulletins, manuals, file layouts and application design layouts for internal, client and training purposes.
• Assists with the preparation and coordination of client training and documentation for installation of systems and upgrades.
• Tracks and learns to document changes for functional and business specifications; writes detailed, universally understood procedures for permanent records and for use in training.
• Assists with coordinating documentation and client follow-up evaluation monitoring; post-implementation problems and revision requests.
• Maintains and administers procedures, methodology and/or application standards to include payment card industry and security related compliance.
• Demonstrates a working knowledge to conduct and support testing/planning/validation by clarifying the intended functionality.
• Participates in the resolution of issues to ensure a successful implementation.
• Tests and learns to analyze possible courses of action and solutions.
• Assists with coordinating implementations including vendor and in-house testing, readiness assessment, training and hardware capacity evaluation.
• Assists with the project planning efforts on small development efforts.
• Tracks project progress, collects and analyzes information and trends, and communicates to the user community any anticipated schedule deviations.
• Maintains software deployment plans as directed.

• Prepares business cases working with university partners
• Collaborates with Project Manager to define approach for requirements elicitation, documentation, management, and communication
• Ensures business opportunities, objectives, and success criteria are clearly articulated
• Performs current state analysis and/or root cause analysis as required
• Selects and applies modeling techniques for requirements analysis (scope, process, rules, data, interface models, etc.)
• Works with Project Manager to support requirements validation across scope, user acceptance, implementation, and deployment; assists in defining success metrics
• Performs feasibility analysis as required for projects
• Coordinates planning activities to meet objectives and timelines of overall program or project; works with Project Manager to forecast required time and resources
• Implements strategies for gathering, reviewing and analyzing data and system requirements
• Documents requirements, establishes scope and objectives and determines strategy for evaluating requirements implementation in systems to achieve business goals
• Organizes requirements by release and other needed categories and sets up traceability matrix; articulates requirements relationships and dependencies
• Translates and simplifies requirements for technical and business audiences; performs gap analysis in collaboration with technical teams
• Prioritizes requirements working with university partners and creates conceptual prototypes and mock-ups
• Uses business process modeling, traceability and quality management techniques per methodology
• Manages requirements communication and applies best practices for effective collaboration and problem-solving
• Collaborates with project management to obtain requirements approvals per project plan; facilitates go/no go decisions
• Validates requirements throughout process per plan
• Uses requirements to support design and review of test cases and process change requests
• Provides consulting to all stakeholders regarding requirements management working with Project Management
• Independently prioritizes the completion of tasks and resolution of issues to ensure compliance to project deliverables
• Supports large project assignments and other initiatives as assigned
• Monitors technical solutions to ensure alignment with requirements and evaluates solution effectiveness
• Leads and coordinates activities associated with requirements management vehicles
• Coordinates activities with other business analysts
• Participates in recommending and implementing continuous improvement plans for business analysis
• Develops requirements adoption metrics and other methods of evaluating the long-term performance of the solution
• Reviews and monitors the effectiveness of business analysis via test results
• Provides status reports
• Performs other duties as assigned

• Perform various analysis and interpretation to link business needs and objectives for assigned function
• Map provider source documents to directory outputs to ensure accurate data display
• Conduct Excel‑based reconciliation and validation of source‑to‑output data
• Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of new systems
• Identify and analyze user requirements, procedures, and problems to improve existing processes
• Perform detailed analysis on assigned projects, recommend potential business solutions and assist with implementation
• Identify ways to enhance performance management and operational reports related to new business implementation processes
• Develop and incorporate organizational best practices into business applications
• Lead problem solving and coordination efforts between various business units

Business Analyst II – Provider Data Operations

• Own ongoing trend monitoring and investigative analysis for an assigned claims domain, becoming the team's go-to expert on the data, the operations, and the questions that matter to your stakeholders.
• Investigate the drivers behind what the data shows, going beyond the what to the why, and present findings as clear options and recommendations rather than open-ended observations.
• Build and maintain strong working relationships with operational leaders, peers in IT and the broader analytics organization, and other stakeholders in your domain.
• Prepare regular briefing decks and ad-hoc analyses that are accurate, well-designed, and tailored to the audience, whether that is a working session with a manager or a readout to senior leadership.
• Develop SQL on Snowflake to assemble the data needed for your analyses, and partner with the reporting team to operationalize any recurring reports that emerge from your work.
• Build Tableau dashboards and visualizations where they are the right tool for the job, with a clear bias toward simple, useful, and well-designed over complex or ornamental.
• Anticipate risk in your own work by routinely asking how does this fail, validating assumptions, and surfacing issues early with options for how to address them.
• Communicate proactively on progress, blockers, and timelines, and set clear expectations with stakeholders on what you will deliver and when.
• Contribute to the team's exploration of advanced analytical capabilities, including AI-enabled tools and techniques, and apply them where they add real value.
• Manage multiple projects and ad-hoc requests in parallel, prioritizing well and aligning your work to organizational priorities.

Claims Insights Analyst

• Own one of the team's higher-profile claims domains end-to-end
• Serve as a trusted thought partner to senior operational and strategic leaders
• Lead investigative analyses that go beyond surface-level trend reporting
• Prepare and deliver high-quality briefing decks and executive-ready materials
• Act as an informal lead within the team
• Build durable, collaborative relationships across Claims, IT, Finance, Actuarial
• Develop advanced SQL on Snowflake to assemble the data needed for analyses
• Build Tableau dashboards and visualizations when they are the right tool
• Identify opportunities to automate, simplify, and reduce technical debt across analytical workflows
• Research and apply advanced analytical capabilities
• Communicate proactively on progress, blockers, and timelines

Senior Claims Insights Analyst

• Work directly with stakeholders to define, document, and drive business requirements
• Document business requirements using customer journeys, business context diagrams, and process flows
• Prepare business validation (UAT) plan and support business users in performing validation
• Partner closely with business stakeholders and subject matter experts

Business Solutions Analyst III

• Identify and maintain risks in alignment with Boeing’s risk taxonomy, continuously monitoring and managing risk exposure
• Perform risk assessments by collaborating with first line of defense (1LOD) stakeholders to conduct and document risk evaluations; validate entries, mitigation status, and data integrity
• Develop and execute risk response plans by working with 1LOD to document response steps and track progress according to established guidance
• Support risk reporting by coordinating with second line of defense (2LOD) and 1LOD to maintain current dashboards, metrics, and leadership reports
• Perform risk trend analysis to identify patterns and emerging risk areas through data analytics
• Facilitate risk management process improvements and collaborate with the platform team by providing detailed requirements to enhance the ServiceNow IRM workflows and dashboards
• Develop and maintain risk registers, dashboards, and reports to provide actionable insights to stakeholders
• Collaborate with business units to ensure risk policies and procedures are effectively implemented
• Support internal and external audits by providing risk data and documentation
• Monitor emerging risks and regulatory changes to update risk frameworks accordingly
• Enhance risk tooling and process efficiency by supporting workflow optimization and documentation of product processes
• Participate in cross-functional risk and compliance projects, partnering closely with cybersecurity, Governance Risk and Compliance (GRC), audit, Information Technology (IT), and business stakeholders to drive platform consistency, automation, and continuous improvement

Risk Management Analyst – Mid-Level/Senior

• The Business Analyst is responsible for gathering, reviewing, analyzing, and evaluating business and system needs.
• Partner with stakeholders to define requirements, scope, and success criteria.
• Develop clear and concise requirements artifacts, including business requirements, functional requirements, user stories, and specifications.
• Evaluate existing business processes, identify gaps or inefficiencies, and propose improvements or optimization strategies.
• Participate in solution testing and quality assurance activities to ensure features and functionality meet documented requirements.

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Senior Platform Business Analyst

• Identify, map, measure, analyze and improve routine to moderately complex clinical and business processes
• Perform current and future workflow analysis and map out critical business processes
• Prepare documentation for business requirements by using case diagrams, data flow diagrams, data models, and object models
• Evaluate whether a proposed solution meets the business and clinical needs
• Translate user requirements into functional and technical design specifications
• Develop test plans, test cases, and test scripts to validate performance of all functions
• Conduct effective unit, integration, system and end-user acceptance testing through execution of the tests
• Provide client and support training through development of training materials
• Monitor system functionality and clinical and business processes instituting changes as needed

IT Business Analyst – Finance & Supply Chain

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Lead IT Portfolio Management Analyst

• Perform various analysis and interpretation to link business needs and objectives for assigned function
• Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of new systems
• Identify and analyze user requirements, procedures, and problems to improve existing processes
• Perform detailed analysis on assigned projects, recommend potential business solutions and assist with implementation
• Identify ways to enhance performance management and operational reports related to new business implementation processes
• Develop and incorporate organizational best practices into business applications
• Lead problem solving and coordination efforts between various business units
• Assist with formulating and updating departmental policies and procedures

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Senior Business Analyst – Public Sector

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Business Analyst III

Business Analyst IV – Integration Quality, User Acceptance Testing

Data Management Analyst

Compliance & Environment Management Analyst

Senior Business Analyst

Business Analyst

Business Analyst III

Business Analyst II – Provider Data Operations

Claims Insights Analyst

Senior Claims Insights Analyst

Business Solutions Analyst III

Risk Management Analyst – Mid-Level/Senior

Business Analyst

Senior Platform Business Analyst

IT Business Analyst – Finance & Supply Chain

Lead IT Portfolio Management Analyst

Business Analyst II – Provider Data Operations