Business Analyst

• Utilizes data extraction tools to perform in-depth analysis of programs and opportunities in the collections business
• Makes recommendations to improve business profitability or operational processes based on analysis
• Design strategies to implement recommendations
• Creates and monitors reports to identify trends, issues, and opportunities
• Presents and shares data with other team members

• Support systems onboarding, backend administration, access validation, and compliance activities
• Serve as a liaison between business teams and IT to coordinate issue resolution and technical support
• Perform troubleshooting, triage, root cause analysis, and follow-up on corrective actions
• Monitor systems and support cleanup activities to maintain data integrity and stability
• Support SAP updates, coordination, and validation activities
• Facilitate cross-functional team meetings and apply structured process methods and tools
• Influence stakeholders and support change efforts across diverse audiences
• Research procedures and guidelines to support strategic planning efforts

Senior Business Analyst

• Understand the entire lifecycle of a class action or similar matter, determine what data is required based on functional requirements, and define how that data and business rules will translate to internal applications.
• Develop and publish technical specifications, technical requirements, and other documentation, as required.
• Design data mappings and transformations which will be used to drive ETL procedures.
• Work with QC Analysts to design testing strategies and plans to ensure all outcomes are as expected.
• Using tools such as Excel, Access, SQL Server, and others, directly query, assess, and analyze data to ensure requirements are being met.
• Serve as liaison between Client Services (business) and Data Analysts (technical) teams to keep production work flowing smoothly.
• Work with Technical Project Managers to ensure all required steps and actions are captured in project plans, and that project timelines seem reasonable.
• Lead, conduct, or consult in user acceptance test exercises to ensure results are acceptable and meet requirements.
• Follow prescribed software development standards, processes, procedures, methodologies, etc., according to departmental policies and conventions.
• Interact and correspond professionally with team members, project management, clients, and other stakeholders.
• Account for and accurately log time against project work.

• Manage and resolve customer inquiries submitted through our Resolution inbox
• Ensure each case is thoroughly documented, followed up on, and brought to completion
• Handle customer correspondence and escalate compliance-sensitive communications
• Collaborate cross-functionally with Operations, Compliance, and QA to maintain service quality
• Train new team members and deliver performance feedback
• Attend strategic planning meetings and produce weekly and monthly trend reports

Resolutions Analyst

• Translates ambiguous business needs into solid business and functional requirements for small to large projects with moderate complexity.
• Effectively elicits information to create concise, organized Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) using standard, industry recognized tools and best practices.
• Manages requirements across the lifecycle of a project to ensure end user satisfaction, business stakeholder buy-in, and scope integrity.
• Identifies opportunities and contributes recommendations based on analysis of requirements and future impacts.
• Partners with business unit and IT or other departments as needed to ensure successful implementation and ongoing business and / or systems support when appropriate.
• Creates detailed Use Cases, User Stories and other documents to illustrate business needs.
• Facilitate meetings and Joint Application Development (JAD) sessions in a positive way to drive cross functional stakeholders to reach agreements and effective solutions. Meetings may include leadership.
• Conducts research and interviews subject matter experts to create "As-is" and "To-be" process flows.
• Apply critical thinking to evaluate cross functional dependencies, including upstream and downstream impacts.
• Contributes to enhancements of Business Analysis best practices and suggestions for improvements.
• Creates business facing test scenarios, test scripts/cases, and mockups of data necessary to conduct testing.
• Creates the traceability between requirements and scenarios to ensure business requirements are met.
• May monitor and report on testing activity and results.
• Consults with others in the development of appropriate training materials to support the needs of functional areas.
• May provide support to other entry and junior level Business Analysts.
• May investigate and research system problems and enhancements, working collaboratively with IT and business stakeholders to identify options and provide business and / or technical solutions.
• Other duties as assigned.

Business Analyst III

• Review client census data and identify discrepancies between hospice census records and active DMETrack patients
• Partner with clients, providers, and relationship managers to verify, correct, and maintain accurate census information
• Monitor DME usage metrics, patient days, and profitability indicators to identify trends, root causes, and improvement opportunities
• Process hospice discharge data, duplicate patient records, billing adjustments, and multiple-provider situations within DMETrack
• Audit EMR interface activity to help ensure pick-up orders are automated and census records remain accurate

Census Management Analyst

• Analyze business requests to be solved with automated systems.
• Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.
• Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates.
• Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements.
• Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
• Begins to develop working relationships with client end-users, programmers and test analysts while assisting with the analysis, design, configuration, testing and maintenance of systems.
• Maintains communications with end-users for feedback to ensure systems continually meet the client's expectations.
• Analyzes basic problems and issues (complexity varies based on data requirements and business specifications) and offers standard business solutions.
• Coordinates and facilitates client meetings.
• Develops simple business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications.
• Demonstrates a basic knowledge of systems/modules to design system screens and database structures.
• Works with programmers to design and develop requirements and learns to analyze the feasibility of new systems and enhancements to existing systems.
• Prepares input for system design, including final report and screen definition, logical system flow and implementation plans.
• Provides support with the resolution of issues that may cross multiple systems and affect the business process and tracking of application incidents/issues; becomes familiar with how to identify system impact of changes in the business, user needs, external business environment and operating systems.
• Develops documentation to include, but not limited to bulletins, manuals, file layouts and application design layouts for internal, client and training purposes.
• Assists with the preparation and coordination of client training and documentation for installation of systems and upgrades.
• Tracks and learns to document changes for functional and business specifications; writes detailed, universally understood procedures for permanent records and for use in training.
• Assists with coordinating documentation and client follow-up evaluation monitoring; post-implementation problems and revision requests.
• Maintains and administers procedures, methodology and/or application standards to include payment card industry and security related compliance.
• Demonstrates a working knowledge to conduct and support testing/planning/validation by clarifying the intended functionality.
• Participates in the resolution of issues to ensure a successful implementation.
• Tests and learns to analyze possible courses of action and solutions.
• Assists with coordinating implementations including vendor and in-house testing, readiness assessment, training and hardware capacity evaluation.
• Assists with the project planning efforts on small development efforts.
• Tracks project progress, collects and analyzes information and trends, and communicates to the user community any anticipated schedule deviations.
• Maintains software deployment plans as directed.

• Recommend dashboards and performance metrics that support enterprise operational cadences.
• Analyze cadence performance data to identify bottlenecks, trends, and risks; recommend data‑driven corrective actions.
• Prepare recurring and ad‑hoc reports for senior leadership.
• Translate operational performance metrics into insights that support decision-making across programs.
• Develop analytics to identify supplier performance gaps, risks, and opportunities, supporting munitions acceleration and capacity growth programs.
• Partner with Supplier Performance and Capacity Growth Office teams to create data-driven views of supplier readiness, throughput, and forecasted constraints.
• Create clear, concise visuals and analysis demonstrating supply chain value to executive stakeholders.
• Support supplier health assessments through trend analysis, predictive modeling, and root-cause analytical support.
• Provide analytical support for negotiation strategies, including cost modeling, benchmarking, should‑cost analysis, and scenario modeling.
• Quantify financial impacts of Courses of Action (COAs) supporting cross-functional cost reduction initiatives.
• Track realized and projected savings, ensuring consistent communication of progress to leadership teams.
• Provide timely, accurate reporting to ensure transparency and alignment with enterprise operational and financial objectives.

Supply Chain Insights Analyst

• Partner with business stakeholders to gather, analyze, and document business requirements
• Translate business needs into clear functional requirements, process flows, and user stories
• Facilitate discussions across business and technical teams to align on scope, priorities, and solutions
• Support requirements traceability, solution validation, and testing activities
• Identify opportunities to improve business processes, workflows, and operational efficiency
• Communicate recommendations, risks, dependencies, and status updates clearly to stakeholders
• Collaborate with project teams to ensure solutions meet business objectives and user needs
• Support change adoption by helping stakeholders understand impacts and required process changes

Senior Business Analyst – SAP

• Serve as both a strategic partner and hands‑on expert in real-time operations
• Monitor network-wide intraday performance
• Proactively identify risks and execute mitigation strategies that stabilize service levels across multiple centers
• Act as an informal leader supporting the design, implementation, and continuous improvement of command center processes
• Coach analysts and connect insights across WFM, Operations, and cross‑functional partners to drive effective decision-making
• Shape standard practices while ensuring daily intraday execution runs smoothly

Senior Workforce Management Analyst – Contact Center Operations

• Conduct detailed business analysis to understand and document business requirements
• Collaborate with stakeholders to gather, analyze, and validate business needs
• Develop and maintain comprehensive documentation for business processes, systems, and workflows
• Work closely with IT and development teams to ensure requirements are understood and implemented correctly
• Continuously seek opportunities to improve business processes and systems
• Collaborate with stakeholders to gather reporting requirements and translate them into actionable insights through the design and development of dashboards and reports using Cognos and Tableau

Senior Business Analyst – Guidewire

• Proactively engage business users spanning multiple business units to articulate system's needs, identify the scope and objectives of the project, and translate business requirements into technical requirements.
• Verify feasibility and impact of business requests based on existing business rules, existing capabilities of technical systems, and data structures.
• Research feasibility of systems enhancements and/or new systems and the interaction with other systems.
• Analyze data flows between ERP and downstream financial systems (expense management and financial planning software) to troubleshoot discrepancies and ensure data integrity.
• Partner with finance stakeholders to optimize applications and reporting to reduce manual effort and improve efficiency.
• Identify and communicate technical risks and potential points of failure as early as possible.
• Develop an expert understanding of business financial processes and the cross-module mapping of these to ERP and other applications.
• Create and present the following documents as needed for a given scope or project: scope overview, test case scenarios, detailed technical specifications, process/data diagrams, business-specific system tutorials, simple data reports, support documentation and tutorials.
• Research and recommend best industry standards and practices where applicable.
• Collaborate with software vendors and external consultants as needed.
• Conduct technical system testing on a scope-specific basis as required by a project.
• In partnership with the Application Support team, review new system releases, hotfixes, patches, and updates. Identify bug fixes and new features that are relevant to the business and propose ideas for implementation.
• Attend internal team meetings in person annually, attend vendor conferences and join vendor training webinars remotely as interested and approved by team lead, and attend ad hoc project meetings in person as needed.
• Occasional weekend/after-hours work may be required as part of this position.

Technical Business Analyst

• Oversee and optimize various business operations processes
• Manage library subscriptions and coordinate training and continuing education
• Create and maintain project timelines; track progress and prepare executive-level presentations
• Assist with legal administration and paralegal work design

Business Operations Analyst

• Support Osaic’s strategic initiatives by developing and executing strategies to help financial professionals and employees adapt and absorb change
• Assess and document impact of a given change, including process, technical, behavioral/mindset
• Help define vision, benefit and key messages that will support the change objective
• Leverage existing and/or design customized strategies to support internal and external constituents through change as identified in impact assessments
• Partner with communications and training teams to ensure that the change management strategy is supported by those two critical components
• Track financial professional feedback and how it has / has not been actioned to demonstrate commitment to their voice and experience
• Coordinate early adopter / pilot groups to ensure our change management approach is supporting the appropriate perspectives and experiences

Change Management Analyst

• Analyze and report on Human Resources program data to provide actionable intel to U-Haul leadership
• Work alongside individual HR teams as well as U-Haul teams outside of HR to learn team programs, processes, and to understand reporting needs
• Design, develop, and maintain Power BI dashboards and reports
• Identify key trends, cause & effect, and forward-looking implications
• Present insights in a clear manner to facilitate action and enact change
• Extract data from Workday, Databricks, and SQL-based data warehouses
• Validate and clean data to ensure accuracy and reliability
• Create ad hoc reports and analysis for U-Haul management in Microsoft Excel

Business Analyst – Reporting & Analytics, Human Resources

• Work directly with stakeholders to define, document, and drive business requirements
• Document business requirements using customer journeys, business context diagrams, and process flows
• Prepare business validation (UAT) plan and support business users in performing validation
• Partner closely with business stakeholders and subject matter experts

Business Solutions Analyst III

• Perform data analysis and validation to ensure accuracy and consistency across financial systems
• Document business processes, data flows, system configurations, and user procedures
• Identify opportunities for automation and process optimization
• Develop, maintain, and optimize dashboards, data models, and analytics solutions
• Serve as the primary liaison between Finance/Accounting stakeholders and technical teams
• Collaborate with cross-functional teams to improve data governance and reporting standardization

Financial Business Analyst

• Play a lead role in ERP implementations, including designing and delivering critical system integrations for global operations
• Architect and implement solutions across Oracle OM, Shipping, and WMS modules to enhance logistics, distribution, and inventory management
• Drive EDI solutions for 3PL and supplier integrations, streamlining sales and 3PL operations
• Leverage hands-on experience with Oracle technologies (PL/SQL, WMS and WSH APIs) to lead global development teams in delivering robust solutions
• Partner with architects and business stakeholders to identify high-impact opportunities for automation and process improvement
• Operate independently as a domain expert and advocate for automation through ERP solutions
• Lead production support, root cause analysis, and continuous improvement efforts to ensure system reliability and adherence to SLAs
• Establish and enforce standards for coding, configuration, documentation, and testing (unit testing, integration testing, data modeling, and code reviews)
• Mentor and guide junior developers, administrators, and technical team members through code reviews, design sessions, and architectural walkthroughs
• Collaborate effectively with distributed teams across multiple time zones
• Support internal and external auditors for SOX and other audit activities

Staff Systems Business Analyst

• Gather and document requirements: Analyze and document business and technical requirements for client migrations, ensuring accuracy, consistency, and reliability across all documentation.
• Define system configurations: Support configuration of claims systems including benefits, eligibility, accumulators, and workflows to match client operational needs.
• Document data operations: Define and validate data operations endpoints, file feeds, and integrations to ensure accurate data flow between systems.
• Configure portal functionality: Support configuration and validation of benefit plans, member portal, and client/broker admin portal functionality.
• Partner on testing: Collaborate with Data Operations team to support testing, defect resolution, and validation activities throughout implementation lifecycle.
• Identify gaps and solutions: Recognize data, configuration, and process gaps and recommend solutions to ensure successful client transitions.
• Maintain tracking systems: Document all efforts in internal tools and ticketing systems to ensure information is current and accessible to project teams.
• Support change management: Handle change management activities related to scope changes or enhancements during implementation while maintaining project momentum.
• Participate in client meetings: Engage in client-facing meetings as needed and requested to clarify requirements or validate configurations.

Business Analyst, TPA Client Migrations

• Identify and maintain risks in alignment with Boeing’s risk taxonomy, continuously monitoring and managing risk exposure
• Perform risk assessments by collaborating with first line of defense (1LOD) stakeholders to conduct and document risk evaluations; validate entries, mitigation status, and data integrity
• Develop and execute risk response plans by working with 1LOD to document response steps and track progress according to established guidance
• Support risk reporting by coordinating with second line of defense (2LOD) and 1LOD to maintain current dashboards, metrics, and leadership reports
• Perform risk trend analysis to identify patterns and emerging risk areas through data analytics
• Facilitate risk management process improvements and collaborate with the platform team by providing detailed requirements to enhance the ServiceNow IRM workflows and dashboards
• Develop and maintain risk registers, dashboards, and reports to provide actionable insights to stakeholders
• Collaborate with business units to ensure risk policies and procedures are effectively implemented
• Support internal and external audits by providing risk data and documentation
• Monitor emerging risks and regulatory changes to update risk frameworks accordingly
• Enhance risk tooling and process efficiency by supporting workflow optimization and documentation of product processes
• Participate in cross-functional risk and compliance projects, partnering closely with cybersecurity, Governance Risk and Compliance (GRC), audit, Information Technology (IT), and business stakeholders to drive platform consistency, automation, and continuous improvement

See all jobs on JobTailor

Business Analyst

Senior Business Analyst

Business Analyst

Resolutions Analyst

Business Analyst III

Census Management Analyst

Business Analyst

Supply Chain Insights Analyst

Senior Business Analyst – SAP

Senior Workforce Management Analyst – Contact Center Operations

Senior Business Analyst – Guidewire

Technical Business Analyst

Business Operations Analyst

Change Management Analyst

Business Analyst – Reporting & Analytics, Human Resources

Business Solutions Analyst III

Financial Business Analyst

Staff Systems Business Analyst

Business Analyst, TPA Client Migrations

Risk Management Analyst – Mid-Level/Senior