Bilingual

• Provide medical care virtually (both by phone and message)
• Provide patient care in alignment with Oscar Medical Group guidelines, practices and policies
• Focus on efficiency and quality of care delivery
• Ensure patient access to VUC services
• Collaborate with MAs, RNs, and other providers across service lines (e.g. primary care and health assessments)

1099 Nurse Practitioner or Physician Assistant – Virtual Urgent Care, Bilingual – Spanish

• Perform preventative care screenings, complete medication reconciliation, diagnose medical conditions and provide health coaching, referrals and treatment when clinically appropriate.
• Outreach members who are more chronically ill based on historical and suspected health information.
• Engage members who have a lower probability of seeing their PCP.
• Identify areas in the member's medical journey that can be improved by increasing their access to care with a licensed provider.
• Cross-train into urgent care and/or virtual primary care service line
• Interact with members virtually, including virtual assessment, diagnosis and treatment.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Nurse Practitioner, Physician Assistant – Virtual Health Assessment, Bilingual

• Ensures member access to services appropriate to their health needs
• Conducts assessments to identify individual needs and a specific care management plan
• Implements care plan by facilitating authorizations/referrals
• Coordinates internal and external resources to meet identified needs
• Monitors and evaluates effectiveness of the care management plan
• Interfaces with Medical Directors and Physician Advisors on treatment plans

Senior Nurse Case Manager, Bilingual

• Conduct outbound calls to eligible patients and working to facilitate efficient scheduling of initial in-home appointments
• Ensure patients receive a detailed explanation of program services
• Thoroughly and accurately document call notes and scheduling details in electronic system
• Expedite emergency clinical calls as needed
• Process new appointments or changes to existing appointments
• Document accurate and concise patient/family feedback and special needs during each call in our systems, enabling our market-based clinicians to provide excellent care during each appointment
• Must achieve and sustain expected metrics set by department leadership to include but not limited to: Quality Scores, Acceptance Rates, Number of Patients Engaged and Alignment with Harmony Care Core Values
• Demonstrate compassion for individual needs, attention to detail, and collaborating with other team members
• Demonstrate a high level of professionalism and continuous improvement while participating in the call quality monitoring processes
• Utilizes exceptional communication and social skills to clearly explain services and needs to patient/family
• Complete ongoing training and coaching programs for further skills development by deadlines
• Work collaboratively and efficiently with other corporate and market based team members to ensure patients receive exceptional service
• Perform other duties as assigned

Patient Engagement Specialist, Bilingual

• Provide direct oversight and supervision of nurse practitioners and physician assistants within state by state regulations
• Provide medical care virtually (by phone, video, & message) in alignment with Oscar Medical Group guidelines, practices and policies
• Collaborate with MAs, RNs, and other providers across service lines
• Compliance with all applicable laws and regulations
• Other duties as assigned

Bilingual Physician – Virtual Health Assessment

Patient Engagement Specialist – Bilingual Portuguese

• engaging clients in the lobby to educate and assist with conducting transactions through self-service resources
• processing cash transactions for clients
• having deep conversations with clients to gain in-depth knowledge of the financial and life priorities
• connecting clients to solutions that meet financial goals

Relationship Banker – Bilingual Spanish

• Provide TTA to programs related to school readiness, family engagement, and professional development.
• Provide TTA related to the selection and implementation of ongoing child assessment, curriculum, and teaching that is age, developmentally, culturally, and linguistically appropriate across the birth to five spectrum.
• Assist programs to improve teacher/child interactions as described by the Classroom Assessment Scoring System (CLASS) for center-based preschool programs and other measures suitable for programs serving children from birth-to-five or children in home based and family childcare settings.
• Assist programs to develop the procedures and skills to aggregate, analyze, and use data obtained through multiple sources.
• Assist programs to implement a research-based coaching model.
• Assist programs to develop and implement family engagement practices that support family progress as described in the Parent Family and Community Engagement (PFCE) Framework, including coaching of family engagement staff and selection and implementation of a parenting curriculum.
• Assist programs to strengthen birth-to-five transition practices, including building relationships with local preschools, elementary schools, and other partners.
• Assist programs to improve their collaboration with Local Education Agencies (LEAs), state agencies, and other partners.
• Coordinate TTA with Grantee, Family Engagement, Health, and System Specialists to ensure effective integration of TTA across service areas, as directed by the Regional Office.
• Maintain regular and timely communication with Regional Office staff on delivery of TTA and progress toward corrective actions or quality improvement.
• Support emerging OHS initiatives and priorities.

Head Start Early Childhood Specialist, Bilingual English/Spanish

• Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially
• Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications
• Receive direction from managers and exercise judgement within defined policies and procedures
• Develop understanding of bank products and services to connect to customers' needs
• Interact with customers to demonstrate care and build relationships
• Provide appropriate options for bank products and services to customer
• Refer customers' financial needs to other bankers and partners as needed
• This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction

Bilingual Roving Personal Banker

Patient Engagement Specialist, Bilingual Hindi

• Provide exceptional customer service
• Advocate for customers and guide issue resolution
• Investigate customer concerns and implement process improvements
• Support other customer service advocates

Senior Complaints Coordinator, Bilingual – Spanish

• Take the lead at the center of where it all happens – our retail stores.
• Oversee store operations, manage and develop a team.
• Ensure AT&T customers experience our best-in-class services, entertainment and technology.
• Partner with a store manager to oversee all aspects involved in the daily operation of a retail store.
• Assist with merchandising and product launches to help meet and exceed sales objectives.
• Ensure that customers are provided with an extraordinary experience with our products and services.
• Perform additional outreach and promotional activities, including off-site events as needed.
• Provide best in class paid training that will set you up for leadership success.
• Gain valuable experience coaching a team of retail sales consultants to ensure they meet sales and service goals.

Bilingual Spanish Assistant Manager, Store/Kiosk

• Spend ~75% of your time working directly with patients and families
• Deliver brief, evidence-based care designed to drive meaningful change in 6–12 months
• Collaborate closely with pediatricians, psychiatrists, and a multidisciplinary care team
• Conduct intake assessments and ongoing follow-up sessions via telehealth
• Deliver brief, evidence-based interventions: CBT skills, Motivational interviewing, Behavioral activation, Parent coaching
• Provide in-session education and actionable recommendations to families
• Track patient progress using validated screening tools
• Support families with: School accommodations, SDoH needs, Coordination with OT/PT/ST and other specialty services
• Collaborate with pediatricians and psychiatric consultants
• Participate in weekly registry review meetings to guide care decisions
• Document all care in our EHR (Healthie)
• Track outcomes and progress using structured workflows
• Manage scheduling, follow-ups, and patient engagement
• Apply standardized protocols (no-shows, cancellations, safety)

Behavioral Health Care Manager – Bilingual, Spanish

• Supervises and coordinates activities of workers engaged in construction, installation, and repair of roads, bridge structures and fixtures
• Reviews documents and plans, making sure all questions are answered, before proceeding with any activities
• Examines blueprints, plans and profiles to determine dimensions of structure, and grade or profile of road or pipeline
• Directs and trains crew in performing work as shown on contract drawings and specifications within the production budget of job estimate
• Inspects work performed by subcontractors, to ensure conformance with specifications
• Conducts daily “Huddle” with crew: explains in detail the work to be accomplished and how it is to be accomplished; trains inexperienced crew members

Bilingual Foreman, Structures

• Build trusting, ongoing relationships with patients, families, caregivers, and medical/behavioral health providers.
• Engage high-risk or targeted patient populations using bi-directional communication to address health questions, concerns, and care needs.
• Identify and assess medical, behavioral, social, emotional, and financial needs to support whole-person care.
• Support patients in understanding and following care plans, health goals, and preventive care needs, including education and motivational interviewing.
• Conduct non-clinical assessments, surveys, and interventions to help patients navigate medical, behavioral, and social systems.
• Strengthen the connection between patients and their healthcare providers by addressing barriers, facilitating communication, and coordinating follow-up.
• Assist with referrals, transportation, appointment scheduling, and linkage to specialty care or community-based resources (CBOs).
• Utilize knowledge of referral processes, prior authorizations, gaps in care, SDOH factors, and community programs to improve patient outcomes.
• Escalate medical issues appropriately to RN Care Managers, Social Workers, PCP offices, or Guidehealth leadership.
• Accurately and promptly document all interactions, assessments, and interventions in the electronic health record (EHR) and Guidehealth documentation systems.
• Demonstrate comfort using various EHR platforms (e.g., Epic, Athena, Cerner), analytics tools, and Microsoft Office.
• Manage referrals, track tasks, complete reconciliations, and maintain detailed records according to Guidehealth policies.
• Work independently while collaborating closely with Guidehealth case management teams and medical practice staff.
• Meet assigned Key Performance Indicators (KPIs) tied to patient engagement, health outcomes, and reduction of medical spend.
• Participate in Guidehealth meetings, training sessions, and quality-of-care initiatives.
• Follow all HIPAA, PHI security, and Guidehealth privacy policies. Maintain professionalism, compassion, empathy, cultural competence, and sound judgment in all interactions.

Medical Assistant – Bilingual Hindi

• Provide live video virtual check in and check out support for patients
• Provide live phone and messaging support for patients
• Provide support for your Care Team, including virtual physicians, APPs and RNs
• Plan for each patient's medical needs from initial outreach, care coordination, to resolution
• Assist with the order process, including sending requisition forms and coordinating referrals
• Close the loop with providers after referrals are made, including collecting patient notes from providers
• Schedule appointments with patients for follow up care
• Call providers and facilities to clarify information and help solve complex cases
• Coordinate with internal and external parties to ensure patients needs are met (Laboratories, Imaging Facilities, Pharmacies, Vendors)
• Compliance with all applicable laws and regulations
• Other duties as assigned

Medical Assistant I, Bilingual – Spanish

• Has first priority to answer DV/Homeless calls in the queue
• Role models all skills to ensure appropriate service to callers and clients
• Works with shelters to complete placements including transportation and any other details
• Understands policies about shelter placements, understands the organizational policies related to shelter and safety
• Works with call center staff to ensure that homeless/domestic violence policies and procedures are followed
• Reviews iCarol homeless and DV forms to ensure consistency and completeness
• Ensures follow-up calls are completed
• Thoroughly and accurately complete statistics sheet on each call.
• Completes homeless forms, protective services forms, suicide forms, regular caller forms etc. when required.
• Keeps updated by reading the communication log and other data available.
• Communicates problems to supervisors when necessary, including emergencies
• Abides by all hotline policies and procedures, uses Language Line as needed, has good communication skills, shows empathy to all callers/clients
• Ensures that calls are directed appropriately according to agency protocols
• Helps to train CCSI staff, interns and volunteers on homeless and domestic violence callers
• Provides short-term crisis intervention counseling, assessment services, information, and referral to callers in a non-judgmental manner
• Provides referrals and completes all paperwork including intake forms and statistics forms
• Assists with training of new staff and volunteers as directed
• Maintains confidentiality of callers and agency
• Provide counseling, information and referrals to callers.
• Attend in-services and meetings as scheduled
• Does not leave the phones unattended under any circumstances (leaving the building).
• Maintains workstation.
• Works holidays as needed and assists in maintaining 24/7 shift coverage; hotline specialists are essential personnel and must report as essential personnel
• Acknowledges receipt of the Standards for Excellence: An Ethics and Accountability Code for the Nonprofit Sector
• Performs other duties as requested from time to time that are not specifically listed but are consistent with the position and skills of the incumbent and necessary for the efficient and effective operation of CCSI.

See all jobs on JobTailor