Bilingual Crisis Hotline Specialist – Part-Time, Full-Time

Coordinated Care Services, Inc. (CCSI)

Bilingual Hotline Specialist providing crisis support and resources to callers from Maryland and beyond. Responding to emergencies, facilitating access to services, and maintaining caller confidentiality.

Posted 6/14/2026part-timeHyattsville • District of Columbia, Maryland, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $23 per hourWebsite

About the role

Key responsibilities & impact

Provide counseling, information and referrals to callers.
Assess each caller’s presenting problem, support systems, coping skills and level of emergency to determine appropriate intervention.
Thoroughly and accurately complete a statistics sheet on each call.
Completes homeless forms, protective services forms, suicide forms, regular caller forms, etc. when required.
Maintains confidentiality of callers and agency.
Keeps updated by reading the communication log and other data available.
Completes clerical work as needed.
Communicate problems to supervisors when necessary.

Requirements

What you’ll need

Fluent in English and Spanish (required)
Successful completion of Initial Crisis Intervention Training.
Completes ASIST Training
Must listen and communicate well, be non-judgmental, have self-initiative and work well as a team member.
Successful use of Language Line and TTD services.
High School Diploma/GED
Must have a computer/laptop, high-speed internet and a quiet workspace.

Benefits

Comp & perks

Health & Vision Insurance (FT Status)
Dental Insurance (FT Status)
Life & Disability Insurance (FT Status)
401(k) Retirement Services
Employee Assistance Program
Flexible Spending Account
Holiday Premium Pay
Paid Time Off
Referral Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Crisis InterventionASIST TrainingStatistical ReportingHomeless Forms CompletionProtective Services Forms CompletionSuicide Forms Completion

Soft Skills

Fluent in EnglishFluent in SpanishActive ListeningNon-judgmental AttitudeSelf-initiativeTeamworkCommunication

Certifications

Initial Crisis Intervention Training