Coordinated Care Services, Inc. (CCSI)

Bilingual

• Provides follow-up and supportive services to victims and survivors in the community
• Completes follow-up duties with all residents of Safe Passages for at least six months once they have exited the shelter
• Initiates follow-up call to the victim within 24 to 48 hours of the incident and verify the victim's safety and conduct safety planning
• Primarily telephone domestic violence hotline counselor during business hours
• Provides direction and support to Hotline Specialists for homeless and domestic violence callers
• Helps to train CCSI staff, interns and volunteers on homeless and domestic violence callers
• Tracks and submits follow-up information to the Shelter Manager at least monthly
• Designs a series of educational events for domestic violence survivors, domestic violence prevention and safety planning
• Represents the agency for outreach events in coordination with the Volunteer & Outreach Coordinator
• Acknowledges receipt of the Standards for Excellence: An Ethics and Accountability Code for the Non-Profit Sector and maintains policies, procedures and standards required for agency accreditations
• Communicates problems to supervisors when necessary
• Maintains confidentiality
• Attends in-services and meetings as scheduled
• Contact supervisors in case of emergency
• Maintains workstations
• Performs other duties as requested that are not specifically listed but are consistent with the position and skills of the incumbent and necessary for the efficient and effective operation of CCSI.

Bilingual Survivor Specialist