Bilingual

• Communicate with international customers via phone and email
• Retrieve and compile information as requested from records, emails, and other documents.
• Support high-demand clients with urgency, professionalism, and clear follow-through in a fast-paced environment.
• Perform administrative and data entry tasks, including analyzing and interpreting Microsoft Excel data and managing databases.
• Review forms, data, and other information to ensure accuracy and conformance to established procedures and policies.
• Verify data for accuracy, completeness, and compliance with established procedures to submit data to the federal government.
• Compile and submit data to regulatory authorities in compliance with established procedures.
• Assist in the development and documentation of Standard Operating Procedures (SOPs) for internal teams and client-facing services.
• Collaborate with cross-functional teams to design and implement new regulatory services.

Bilingual Global Registration Specialist – Cosmetic Services

• Support patients with accessing treatment by educating the patient & office staff about payer access & insurance processes, including specific payer requirements for authorization.
• Assist patients & office staff with finding sites of care options closer to their home and options for home dosing.
• Ability to navigate office and SOC staff to identify the appropriate personnel who support the patient with coverage and access needs.
• Provide education on affordability assistance options including copay assistance, patient assistance programs (PAP), and other alternative options.
• Provide non-medical, educational support including what to expect when initiating therapy.
• Prepare patients and help coordinate the next appointment and treatment.
• Develop trusted relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections.
• Follow a planned educational and support program to support patients on therapy to optimize adherence to the prescribed therapy.
• Provide proactive education to large centers, community prescribers and sites of care, product procurement options and associated billing and coding requirements for product and professional services.
• Work compliantly within the Krystal patient CRM/Workflow system to document case progress, complete assigned tasks, and overall case management functions with PAL responsibilities.
• Other duties as assigned

Bilingual Patient Access Liaison

• Manage pipeline of loans to ensure data integrity of all data and process inputs
• Review loan file to verify procedures per guidelines
• Order necessary documents
• Follow-up with vendors to obtain required documentation
• Communicate with customers to ensure level of satisfaction
• Clear prior to close conditions (with signature)
• Partner with underwriting on difficult/exception issues
• Review the Closing Disclosure with the customer prior to the scheduled closing

Bilingual Loan Processor

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Care Center Representative, Bilingual/Spanish

• Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
• Paying attention to detail while documenting alarm handling procedures within the alarm screens.
• Completing alarm processing in accordance with departmental procedures.
• Receiving inbound calls and relaying important information about life-safety systems and services, including updating customer accounts and solving billing questions.
• Supporting ADT customers by problem solving, de-escalating customer issues and resolving account issues.
• Providing technical support and troubleshooting devices across ADT systems.
• Helping customers understand the ADT noble purpose and providing customer lifestyle solutions.
• Coaching, team meetings or 1:1 development time to grow and develop your career at ADT.

Bilingual Monitoring Representative

• Employ a variety of strategies and techniques to support a member's optimal wellness state
• Identify and resolve barriers that hinder effective care
• Ensure patient is progressing towards desired outcomes by continuously monitoring patient care
• Make decisions regarding own work approach/priorities
• Use skills to make an impact

Telephonic Care Coach – Bilingual English/Spanish

• Handle inbound and outbound calls for healthcare clients
• Schedule and reschedule appointments
• Verify patient information and assist based on client protocols
• Ensure HIPAA compliance and maintain high standards of customer service

Bilingual jobs in Montana

See all jobs on JobTailor