Bilingual

• Employ a variety of strategies and techniques to support a member's optimal wellness state
• Identify and resolve barriers that hinder effective care
• Ensure patient is progressing towards desired outcomes by continuously monitoring patient care
• Make decisions regarding own work approach/priorities
• Use skills to make an impact

Telephonic Care Coach – Bilingual English/Spanish

• Handle inbound and outbound calls for healthcare clients
• Schedule and reschedule appointments
• Verify patient information and assist based on client protocols
• Ensure HIPAA compliance and maintain high standards of customer service

Patient Care Representative – Bilingual Preferred

• Conducting professional, compassionate outreach to patients via phone to introduce CCM and RPM programs.
• Evaluating patient eligibility and clearly explaining program benefits and expectations.
• Accurately documenting verbal consent and patient interactions in the EMR, strictly following CMS and HIPAA guidelines.
• Collaborating with internal care teams to ensure smooth hand-offs and consistent patient support.
• Maintaining high standards of documentation to ensure accuracy for care planning and billing.
• Over time, you will become a subject matter expert in our enrollment workflows, contributing to higher program participation rates and improved patient engagement metrics.
• You will be expected to manage your daily queue independently, ensuring that every patient interaction is helpful, informative, and compliant.

Bilingual Enrollment Coordinator – CMA/RMA

• Conduct patient assessments in Spanish
• Provide virtual guidance, primarily through phone and video visits
• Collaborate with a multidisciplinary team, including cardiology-trained nurse practitioners, pharmacists, social workers, and care coordinators
• Completing remote (telephonic/video) visits to conduct nursing assessments
• Provide comprehensive clinical education tailored to individual needs (disease process, medications, symptom monitoring, lifestyle counseling, contingency planning)
• Developing care plans in partnership with members and their caregivers
• Collaborate closely with our PCP partners and other clinical teams within Devoted Medical Group to coordinate care

Bilingual Clinical Guide – Cardiology Nurse

• Review loan applications and associated documents for accuracy, completeness, and adherence to company guidelines
• Verify borrower information, including income, employment, credit history, and assets.
• Organize and maintain loan files, ensuring all necessary documentation is included
• Communicate effectively with borrowers via phone to gather required documents, clarify information, and address any concerns or questions
• Provide guidance to borrowers regarding the loan application process, documentation requirements, and timelines
• Collaborate closely with underwriters to resolve any discrepancies or issues identified during the loan processing stage
• Prepare loan files for underwriting review, ensuring all necessary documentation is accurately compiled and accessible
• Conduct quality control checks on loan files to ensure accuracy, completeness, and compliance with company standards.
• Utilize mortgage software and other relevant tools to track and update loan status accurately.
• Perform administrative tasks related to loan processing, including data entry, file organization, and recordkeeping.

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Telephonic Care Coach – Bilingual English/Spanish

Patient Care Representative – Bilingual Preferred

Bilingual Enrollment Coordinator – CMA/RMA

Bilingual Clinical Guide – Cardiology Nurse

Loan Processor, Bilingual Spanish