Bilingual

• Conduct patient outreach and engagement through video messaging, video consultations, phone calls, and text-based communication, educating and enrolling patients into the adherence program
• Utilize video-based communication as a primary engagement tool to deliver personalized education, coaching, and adherence support
• Provide compassionate and motivational coaching, case management, and health education services to encourage medication adherence and lifestyle changes
• Conduct video-based medication reconciliation consultations, ensuring patients understand their medications, dosing schedules, and proper administration techniques
• Review asynchronous video submissions of patients taking medication, ensuring correct administration, monitoring adherence, and assess for side effects or concerns
• Create short-form educational and motivational videos to send to patients for personalized engagement and population-level health education
• Assess patient needs, including medical, behavioral, and social challenges, and escalate cases as necessary.
• Provide guidance on medication administration, inhaler technique, chronic disease management, and medication safety through live and asynchronous video coaching
• Act as a clinical escalation point for non-clinical team members to send patient cases that need a higher level of clinical review and intervention
• Assist patients with technical troubleshooting related to the company’s mobile application and adherence platform
• Maintain accurate and detailed documentation of all interactions, ensuring compliance with company and regulatory guidelines
• Engage with provider offices, health plan services, and pharmacies on behalf of the patient, as needed, to overcome barriers
• Provide referrals to healthcare providers and community resources when needed, including direct outreach to provider offices and/or warm transfers to service providers
• Utilize motivational interviewing techniques within video and digital engagement to engage patients in long-term adherence strategies
• Offer guidance on inhaler techniques, chronic disease management, and medication safety
• Contribute to program improvement by providing insights from patient interactions, particularly regarding video engagement, digital adherence monitoring, and patient education strategies
• Partner with cross-functional teams to develop and refine video-based patient engagement content, clinical protocols, and educational materials

Clinical Adherence Nurse, Bilingual – Per Diem

• Ensures member access to services appropriate to their health needs
• Conducts assessments to identify individual needs and a specific care management plan
• Implements care plan by facilitating authorizations/referrals
• Coordinates internal and external resources to meet identified needs
• Monitors and evaluates effectiveness of the care management plan
• Interfaces with Medical Directors and Physician Advisors on treatment plans

Senior Nurse Case Manager, Bilingual

• Provide medication abortion care to patients via Hey Jane’s online platform
• Conduct visits via video, phone or asynchronously
• Review patients’ medical intake responses
• Communicate with patients via HIPAA-compliant messaging app or during live appointments
• Determine eligibility for online medication abortion treatment
• Prescribe medications to a mail-order pharmacy or arrange local pharmacy pickup
• Respond to medical inquiries from patients requiring further evaluation
• Direct nursing staff regarding referrals and additional prescriptions as necessary

Nurse Practitioner, Bilingual Spanish

• Provide TTA to programs related to school readiness, family engagement, and professional development.
• Provide TTA related to the selection and implementation of ongoing child assessment, curriculum, and teaching that is age, developmentally, culturally, and linguistically appropriate across the birth to five spectrum.
• Assist programs to improve teacher/child interactions as described by the Classroom Assessment Scoring System (CLASS) for center-based preschool programs and other measures suitable for programs serving children from birth-to-five or children in home based and family childcare settings.
• Assist programs to develop the procedures and skills to aggregate, analyze, and use data obtained through multiple sources.
• Assist programs to implement a research-based coaching model.
• Assist programs to develop and implement family engagement practices that support family progress as described in the Parent Family and Community Engagement (PFCE) Framework, including coaching of family engagement staff and selection and implementation of a parenting curriculum.
• Assist programs to strengthen birth-to-five transition practices, including building relationships with local preschools, elementary schools, and other partners.
• Assist programs to improve their collaboration with Local Education Agencies (LEAs), state agencies, and other partners.
• Coordinate TTA with Grantee, Family Engagement, Health, and System Specialists to ensure effective integration of TTA across service areas, as directed by the Regional Office.
• Maintain regular and timely communication with Regional Office staff on delivery of TTA and progress toward corrective actions or quality improvement.
• Support emerging OHS initiatives and priorities.

Head Start Early Childhood Specialist, Bilingual English/Spanish

• Conduct patient outreach and engagement through video messaging, video consultations, phone calls, and text-based communication, educating and enrolling patients into the adherence program
• Utilize video-based communication as a primary engagement tool to deliver personalized education, coaching, and adherence support
• Provide compassionate and motivational coaching, case management, and health education services to encourage medication adherence and lifestyle changes
• Conduct video-based medication reconciliation consultations, ensuring patients understand their medications, dosing schedules, and proper administration techniques
• Review asynchronous video submissions of patients taking medication, ensuring correct administration, monitoring adherence, and assess for side effects or concerns
• Create short-form educational and motivational videos to send to patients for personalized engagement and population-level health education
• Assess patient needs, including medical, behavioral, and social challenges, and escalate cases as necessary
• Provide guidance on medication administration, inhaler technique, chronic disease management, and medication safety through live and asynchronous video coaching
• Act as a clinical escalation point for non-clinical team members to send patient cases that need a higher level of clinical review and intervention
• Assist patients with technical troubleshooting related to the company’s mobile application and adherence platform
• Maintain accurate and detailed documentation of all interactions, ensuring compliance with company and regulatory guidelines
• Engage with provider offices, health plan services, and pharmacies on behalf of the patient, as needed, to overcome barriers
• Provide referrals to healthcare providers and community resources when needed, including direct outreach to provider offices and/or warm transfers to service providers
• Utilize motivational interviewing techniques within video and digital engagement to engage patients in long-term adherence strategies
• Offer guidance on inhaler techniques, chronic disease management, and medication safety
• Contribute to program improvement by providing insights from patient interactions, particularly regarding video engagement, digital adherence monitoring, and patient education strategies
• Partner with cross-functional teams to develop and refine video-based patient engagement content, clinical protocols, and educational materials

Clinical Adherence Nurse, Bilingual

• Communicate with patient prospects via phone call, text, and e-mail to introduce them to Scene services for easy enrollment.
• Leverage best-practice listening skills to hear what the patient is saying, both spoken and unspoken.
• Guide patients through the enrollment process using a balance of motivational support and technical acumen.
• Accurately manage information while maintaining patient demographics within the Salesforce system.
• Effectively overcome patient objections, questions, and/or technical barriers.
• Assist patients with technical setup, including app downloads and troubleshooting.
• Connect patients to the health system and existing health resources.
• Maintain accurate and detailed records of patient interactions, enrollment status, and follow-ups.
• Assist patients with Scene’s Spotlight app usage and guidance on using the app for Health Coach support.
• Build performance goals with Scene management and leverage time management and critical thinking skills to achieve them.

Health Coach, Bilingual

• Spend ~75% of your time working directly with patients and families
• Deliver brief, evidence-based care designed to drive meaningful change in 6–12 months
• Collaborate closely with pediatricians, psychiatrists, and a multidisciplinary care team
• Conduct intake assessments and ongoing follow-up sessions via telehealth
• Deliver brief, evidence-based interventions: CBT skills, Motivational interviewing, Behavioral activation, Parent coaching
• Provide in-session education and actionable recommendations to families
• Track patient progress using validated screening tools
• Support families with: School accommodations, SDoH needs, Coordination with OT/PT/ST and other specialty services
• Collaborate with pediatricians and psychiatric consultants
• Participate in weekly registry review meetings to guide care decisions
• Document all care in our EHR (Healthie)
• Track outcomes and progress using structured workflows
• Manage scheduling, follow-ups, and patient engagement
• Apply standardized protocols (no-shows, cancellations, safety)

Behavioral Health Care Manager – Bilingual, Spanish

• Supervises and coordinates activities of workers engaged in construction, installation, and repair of roads, bridge structures and fixtures
• Reviews documents and plans, making sure all questions are answered, before proceeding with any activities
• Examines blueprints, plans and profiles to determine dimensions of structure, and grade or profile of road or pipeline
• Directs and trains crew in performing work as shown on contract drawings and specifications within the production budget of job estimate
• Inspects work performed by subcontractors, to ensure conformance with specifications
• Conducts daily “Huddle” with crew: explains in detail the work to be accomplished and how it is to be accomplished; trains inexperienced crew members

Bilingual Foreman, Structures

• Review loan applications and associated documents for accuracy, completeness, and adherence to company guidelines
• Verify borrower information, including income, employment, credit history, and assets.
• Organize and maintain loan files, ensuring all necessary documentation is included
• Communicate effectively with borrowers via phone to gather required documents, clarify information, and address any concerns or questions
• Provide guidance to borrowers regarding the loan application process, documentation requirements, and timelines
• Collaborate closely with underwriters to resolve any discrepancies or issues identified during the loan processing stage
• Prepare loan files for underwriting review, ensuring all necessary documentation is accurately compiled and accessible
• Conduct quality control checks on loan files to ensure accuracy, completeness, and compliance with company standards.
• Utilize mortgage software and other relevant tools to track and update loan status accurately.
• Perform administrative tasks related to loan processing, including data entry, file organization, and recordkeeping.

Loan Processor, Bilingual Spanish

• Has first priority to answer DV/Homeless calls in the queue
• Role models all skills to ensure appropriate service to callers and clients
• Works with shelters to complete placements including transportation and any other details
• Understands policies about shelter placements, understands the organizational policies related to shelter and safety
• Works with call center staff to ensure that homeless/domestic violence policies and procedures are followed
• Reviews iCarol homeless and DV forms to ensure consistency and completeness
• Ensures follow-up calls are completed
• Thoroughly and accurately complete statistics sheet on each call.
• Completes homeless forms, protective services forms, suicide forms, regular caller forms etc. when required.
• Keeps updated by reading the communication log and other data available.
• Communicates problems to supervisors when necessary, including emergencies
• Abides by all hotline policies and procedures, uses Language Line as needed, has good communication skills, shows empathy to all callers/clients
• Ensures that calls are directed appropriately according to agency protocols
• Helps to train CCSI staff, interns and volunteers on homeless and domestic violence callers
• Provides short-term crisis intervention counseling, assessment services, information, and referral to callers in a non-judgmental manner
• Provides referrals and completes all paperwork including intake forms and statistics forms
• Assists with training of new staff and volunteers as directed
• Maintains confidentiality of callers and agency
• Provide counseling, information and referrals to callers.
• Attend in-services and meetings as scheduled
• Does not leave the phones unattended under any circumstances (leaving the building).
• Maintains workstation.
• Works holidays as needed and assists in maintaining 24/7 shift coverage; hotline specialists are essential personnel and must report as essential personnel
• Acknowledges receipt of the Standards for Excellence: An Ethics and Accountability Code for the Nonprofit Sector
• Performs other duties as requested from time to time that are not specifically listed but are consistent with the position and skills of the incumbent and necessary for the efficient and effective operation of CCSI.

Bilingual Homeless/Domestic Violence Specialist

• Collaborate with partners (NOAA, Academia, NMHS, and WMO) to develop training and conduct research on meteorological forecast problems in WMO Regions III and IV.
• Develop training materials to transition new forecast tools and techniques.
• Produce formal scientific publications
• Presenting at Conferences, Symposia, and other Hazardous weather-related Events.
• Developing and Administering Forecaster Training in English
• Assisting in planning of Remote Training for WMO Region III and IV NMHS.
• Perform related duties as assigned.

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