Member Service Specialist – Bilingual

SkyPoint Federal Credit Union

Member Service Specialist assisting members with banking needs at SkyPoint FCU. Responsibilities include member transactions, account maintenance, and cross-selling financial products.

Posted 6/20/2026full-timeGermantown • Maryland • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $24 per hourWebsite

About the role

Key responsibilities & impact

Give prompt, efficient, and accurate service; processes all member transaction
Open new membership and performs maintenance on accounts including IRAs and business accounts.
Council and educate members on financial matters and available products/services offered.
Use tack and experience-based knowledge to research and resolve member inquiries with professionalism.
Provide member technical assistance for online, mobile & telephone banking, Bill Payment, and other eServices.
Conduct credit analysis for possible cross sell
Cross-sell products and services based on member needs.
Interview members for potential loan applicants and initiates
Use CRM software to track referrals, member follow up and sales performance goals.
Perform a variety of administrative duties that support member service/branch
End of day balancing
ATM processing
Cash analysis/verification

Requirements

What you’ll need

Ability to work independently and in a team environment
Working knowledge of savings and checking products, accounts and services
Effective skill performing mathematical calculations and working accurately with numbers
Active listening skills to accurately respond to inquiries and account requests
Effective verbal and written communication skills
Organizational, planning and time management skills
Effective research, analytical, and problem solving skills
Skill in building effective relationships through rapport, trust, diplomacy and tact
Effective in exercising initiative and using good judgment to make sound decisions
Maintaining composure in a high production and changing environment
Ability to navigate multiple screens and PC applications and adapting to new technologies/software
May be required to participate and complete specialized training per business need (notary, IRA)

Benefits

Comp & perks

Holidays: Eleven (11) paid per year
Leave: You will earn Paid Time Off and Personal, Sick and disability leave. Annual leave is accrued at 4.6 hours per pay period (15 days per year). Two personal days are earned per year. Sick leave is accrued at 4.62 hours per pay period with a maximum accrual per year of 120 hours.
Insurances: Employees are offered medical, prescription, dental, vision and disability insurance. The credit union pays a portion of the monthly premium, and the employee pays a portion. Available providers and costs will be discussed during orientation. All insurance except disability is effective the first of the month following date of hire.
Life Insurance: All full-time employees are required to have Group Term Life (GTL) insurance equal to 1x’s their basic annual earnings, up to $200,000. Active employees over age 65, their coverage is reduced to 65% of the pre-65 face value. This policy is County paid 80%, and employee paid 20%. Additional coverage can be purchased. Information will be available during orientation.
401(a)/Deferred Compensation: You will be eligible to participate in the SkyPoint FCU Retirement 401A plan after 6 months of employment. Information about retirement options will be presented during orientation.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

credit analysismathematical calculationscash analysisATM processingmember transaction processingaccount maintenancecross-sellingloan application processingeServices supportfinancial product knowledge

Soft Skills

active listeningverbal communicationwritten communicationorganizational skillstime managementanalytical skillsproblem solvingrelationship buildinginitiativecomposure under pressure

Certifications

notaryIRA certification