Bilingual Information Services Specialist

IQ Solutions

Bilingual Information Services Specialist working under NIH to disseminate complex health information via various channels. Requires a background in health education and fluency in English and Spanish.

Posted 7/10/2026full-timeRockville • Maryland • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 per yearWebsite

About the role

Key responsibilities & impact

Work under close supervision in disseminating complex health and medical-related information
Respond to public inquiries via phone calls, email, postal mail, and Live Chat
Develop standard and custom language for public inquiries
Conduct online literature searches of NIH-approved websites and databases
Make resource referrals as appropriate
Manage incoming telephone calls, assessing caller’s needs, and verifying information
Draft custom responses to written and email inquiries
Cross-train across other NIH contracts for inquiry response support
Conduct research and data gathering, including manual and online literature searches
Prepare original drafts of frequently asked questions in plain language
Participate in developing materials used in responding to inquiries
Review health-related journals to draft knowledge base articles
Prepare monthly continuing education presentations
Provide onsite support at professional meetings
Perform other duties as assigned.

Requirements

What you’ll need

B.S./B.A. degree in a science or health-related discipline
3-4 years’ experience in the health information, health education and/or mental health field(s) is highly desired
Native Spanish speaker highly preferred
Familiarity with health care terminology a plus
Experience in using the Internet and resource databases is needed
Excellent client service skills, dependability, and follow-through
Task and detail-oriented; able to work within established deadlines and perform assignments with a high degree of accuracy
Strong written and verbal communication skills in English and Spanish are required.

Benefits

Comp & perks

Healthcare
Wellness
Financial and retirement plans
Family support
Continuing education
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Health Information DisseminationOnline Literature SearchesData GatheringResource ReferralDrafting Custom ResponsesHealth Care Terminology FamiliarityPreparing FAQsResearch SkillsClient Inquiry ManagementContinuing Education Presentations

Soft Skills

DependabilityFollow-ThroughTask OrientationDetail OrientationCommunication Skills