IQ Solutions

Bilingual

• Work under close supervision in disseminating complex health and medical-related information
• Respond to public inquiries via phone calls, email, postal mail, and Live Chat
• Develop standard and custom language for public inquiries
• Conduct online literature searches of NIH-approved websites and databases
• Make resource referrals as appropriate
• Manage incoming telephone calls, assessing caller’s needs, and verifying information
• Draft custom responses to written and email inquiries
• Cross-train across other NIH contracts for inquiry response support
• Conduct research and data gathering, including manual and online literature searches
• Prepare original drafts of frequently asked questions in plain language
• Participate in developing materials used in responding to inquiries
• Review health-related journals to draft knowledge base articles
• Prepare monthly continuing education presentations
• Provide onsite support at professional meetings
• Perform other duties as assigned.

Bilingual Information Services Specialist