Bilingual

• Handle inbound and outbound phone calls, emails, and patient messages.
• Professionally assist patients, providers, and healthcare staff.
• Deliver exceptional customer service while maintaining patient confidentiality.
• Schedule, reschedule, and confirm patient appointments.
• Coordinate provider calendars and daily schedules.
• Assist patients with appointment-related questions and follow-up communications.
• Verify patient insurance eligibility and benefits.
• Maintain and update patient demographics within EMR/EHR systems.
• Keep patient records accurate and organized.
• Support daily administrative workflows for healthcare providers.
• Maintain reports, databases, and administrative documentation.
• Assist with special projects and additional administrative responsibilities.
• Collaborate with healthcare teams to ensure efficient office operations.

Bilingual Medical Receptionist

• Verify patient insurance eligibility and benefits.
• Maintain accurate patient demographics and electronic medical records (EMR/EHR).
• Upload laboratory results, referrals, provider notes, and other clinical documentation.
• Ensure patient charts remain complete, accurate, and compliant with healthcare regulations.
• Assist with medical documentation and record management.
• Process prescription refill requests.
• Coordinate with pharmacies regarding medication requests and prescription issues.
• Assist with medication prior authorizations, including submission, follow-up, status tracking, and denial management.
• Monitor prescription statuses to ensure timely patient care.
• Assist with both medical/procedure and pharmacy prior authorizations.
• Gather and submit required clinical documentation.
• Follow up with insurance companies regarding authorization decisions.
• Track pending authorizations, denials, appeals, and additional documentation requests.
• Assist with provider enrollment for Medicare, Medicaid, and commercial insurance plans.
• Maintain provider profiles within CAQH and credentialing platforms.
• Track credentialing application progress and provider enrollment status.
• Monitor provider licenses, DEA registrations, malpractice insurance, and credential expiration dates.
• Coordinate with providers, insurance companies, and patients.
• Support daily administrative workflows and office operations.
• Maintain confidentiality while handling sensitive patient information.

Bilingual Medical Admin – English/Spanish

• Coordinate patient appointments and manage provider schedules
• Conduct follow-up calls to patients regarding appointments, care plans, and outstanding requirements
• Respond professionally to patient inquiries through phone and other communication channels
• Provide exceptional patient service while ensuring a positive patient experience
• Coordinate appointment reminders and patient communications
• Verify patient insurance eligibility and benefits
• Process prior authorization requests
• Assist with medication refill requests
• Maintain accurate patient records and documentation within the EMR
• Apply medical terminology and basic medical coding knowledge to support daily administrative workflows
• Ensure patient information is maintained accurately and confidentially
• Utilize the ICANotes EMR system to support daily patient coordination
• Provide front-end and back-end administrative support
• Collaborate with providers and clinical staff to ensure efficient patient care
• Support operational initiatives as the practice continues to grow
• Assist with communication management through email, phone, and messaging platforms

Bilingual Patient Care Coordinator – Spanish, English

• A vaga envolve contato direto com escolas e clientes internacionais, auxiliando nos processos de prospecção e qualificação de leads, realizando reuniões por telefone, atendimentos via chat ou videochamada e registrando os dados e informações colhidas nas reuniões no CRM e nos softwares da empresa.
• Manter controle diário de produtividade
• Trazer insights e sugestões
• Atingir as metas de vendas estabelecidas para a área
• Controlar ligações, mensagens e follow-ups
• Utilizar ferramentas para captação ativa de escolas
• Empregar argumentos de captação durante a venda
• Contribuir para aumentar a satisfação das futuras escolas.

Pessoa Consultora Bilíngue, Espanhol

• Analisar as necessidades dos clientes, oferecendo soluções eficazes para manter sua satisfação e fidelidade.
• Agir preventivamente para entender os motivos potenciais insatisfações e oferecer alternativas que incentivem a permanência do cliente com o serviço.
• Adaptar o atendimento às particularidades de cada cliente, demonstrando empatia e proatividade.
• Lidar com devolutivas e reclamações de forma ágil e eficiente, garantindo que cada problema seja resolvido de maneira satisfatória.
• Identificar oportunidades para oferecer upgrades ou novos serviços que atendam às necessidades do cliente e fortaleçam o vínculo com a empresa.
• Trabalhar para atingir metas estabelecidas de satisfação, colaborando com a equipe para alcançar resultados.
• Trabalhar em colaboração com outras áreas da empresa, para garantir uma abordagem integrada e consistente no atendimento ao cliente.
• Garantir uma experiência positiva do cliente em todos os atendimentos.

Consultor de Atendimento, Bilíngue Inglês

• Supervise and lead the team in CX operations, ensuring delivery of results;
• Work closely with the supervisor, management and the operation's clients;
• Monitor and track operational KPIs, acting on deviations;
• Analyze, update and ensure the reliability of operational reports;
• Propose and implement improvements and new processes;
• Manage work schedules according to operational needs;
• Perform timesheet closing and monitoring;
• Provide structured feedback and track the team's development;
• Manage and develop employees, promoting engagement and performance;
• Consolidate and present results for validation/approval;
• Support other routines and tasks inherent to the leadership role;

Bilingual Team Leader II – Customer Service, Vehicle App

• Supervise and lead the team in CX/customer operations, ensuring delivery of results.
• Work closely with the manager, management and clients of the operation.
• Monitor and track operational KPIs, acting on deviations.
• Analyze, update and ensure the reliability of operational reports.
• Propose and implement improvements and new processes.
• Manage work schedules according to operational needs.
• Perform timesheet closing and monitoring.
• Provide structured feedback, monitoring the team's development.
• Manage and develop employees, promoting engagement and performance.
• Consolidate and present results for validation/approval.
• Support other routines and demands inherent to the leadership role.

Team Leader II, Bilingual - Customer Service (Vehicle App)

• Perform preventive fraud analysis for online purchases
• Analyze purchase/service requests
• Conduct bulk analyses of purchase/service requests
• Participate in meetings to align and discuss improvements to the analysis process

Bilingual Authentication Operator I

• Schedule patient appointments and send appointment reminders
• Handle patient inquiries through phone, email, text, and telehealth platforms
• Communicate professionally and compassionately with patients
• Manage email and text communications, including sorting, responding, prioritizing, and sending newsletters
• Coordinate with healthcare professionals to support smooth patient care
• Manage and maintain patient records accurately in AthenaHealth
• Support chronic disease management through follow-ups, patient tracking, and record updates
• Assist with medical coding and documentation support
• Compile medical research and prepare reports as needed
• Prepare and organize reports, presentations, spreadsheets, and other documents
• Process claims and verify patient insurance coverage
• Support medical billing reconciliation
• Assist with billing-related administrative tasks
• Help ensure insurance and patient financial information is documented accurately
• Manage telehealth platforms and virtual patient coordination
• Support donor communications using provided templates
• Assist with social media management, including content scheduling and account monitoring
• Provide general administrative support as the clinic grows and operational needs evolve

Bilingual Healthcare Coordinator, Spanish-English

• Answer customer phone calls, provide information and clarifications, and record incidents, aiming to resolve questions and outstanding issues within the timeframes established by defined SLAs (service level agreements), contributing to customer satisfaction.

Bilingual Reservations Agent

• Opening insurance claims for No-Fault benefits and Bodily Injuries.
• Communicating effectively with insurance companies on a daily basis via email and phone to obtain status updates on Liability and BI amounts.
• Contacting hospitals, medical offices, and doctors to obtain status reports on client attendance and treatment.
• Reviewing and organizing medical records, extracting relevant information, and storing documents chronologically and neatly within the electronic system.
• Answering calls, taking information, and patching calls to the proper personnel in the US.
• Staying on top of clients' weekly treatment attendance.
• Maintaining strict confidentiality and security of all patient information.
• Adhering to all company policies and procedures.

Bilingual Assistant – LATAM, Caribbean

• Provide specialized support to international customers, with a primary focus on the Mexican market, using fluency in Spanish and English.
• Serve customers in Spanish, ensuring a personalized, high-quality experience.
• Provide detailed information about vehicle rentals, available services, timelines and company policies.
• Guide customers in the use of systems, apps and digital platforms.
• Resolve requests at first contact whenever possible.
• Investigate cases that require access to internal systems.
• Perform financial adjustments, reprocessings and account regularizations.
• Forward and follow up on requests with other company departments.
• Ensure customers clearly understand the next steps.

Bilingual Customer Service Assistant

• Lead the international customer service operation, ensuring quality, organization, and management of the area’s KPIs;
• Monitor team performance using metrics such as SLA, AHT, productivity, quality, and customer experience;
• Direct the team to ensure proper prioritization of requests and adherence to established workflows;
• Support the team in resolving critical cases, escalations, and service handling;
• Promote continuous team development through feedback, coaching, and guidance;
• Identify opportunities to improve processes, seeking efficiency, standardization, and continuous operational evolution;
• Ensure compliance with company policies, workflows, and service standards;
• Collaborate with internal areas to align and follow up on requests;
• Implement action plans and support initiatives aimed at continuous improvement;
• Contribute to the enhancement of the customer experience and the organization of area processes.

Bilingual Customer Service Leader

• Provide consultancy to the partner schools in your portfolio, addressing the requests they bring (meetings with parents and students, teacher training and professional development, leadership/management team training, etc.) and offering solutions to these institutions’ problems based on your expertise and assessment of the situation (meetings, workshops, training sessions, commercial/market analysis, actions to improve results, etc.), with the objective of building loyalty and potentially expanding the partnership.
• Stay continuously up to date with the educational landscape, the world of work and relevant technologies through research and study, in order to improve performance when responding to partner needs.
• Ensure remote and/or on-site support for the clients in your portfolio by managing your calendar, aiming to follow a pre-established action and service plan while allowing for unforeseen events.

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