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Bilingual Healthcare Coordinator, Spanish-English
Winning Assistants LLCBilingual Healthcare Coordinator supporting daily operations of a healthcare organization serving a community. Role involves patient scheduling, communication, and administrative tasks in a remote setting.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
medical codingclaims processinginsurance verificationpatient trackingrecord managementbilling supportchronic disease managementadministrative supportreport preparationdocument organization
Soft Skills
attention to detailcustomer serviceprofessional communicationproactivecompassionate communicationorganizational skillsability to manage evolving responsibilitiesclarifying questionsinterpersonal skillstime management
Tools & Technologies
AthenaHealthtelehealth platformssocial media management toolsspreadsheetsemail communicationtext communicationpatient records management systemsnewsletter softwareclaims processing systemsbilling reconciliation tools
Industry Keywords
medical administrationpatient care coordinationhealthcare professionalspatient inquiriesinsurance coveragedonor communicationsmedical billingpatient appointmentshealthcare rolemedical documentation
About the role
Key responsibilities & impact- Schedule patient appointments and send appointment reminders
- Handle patient inquiries through phone, email, text, and telehealth platforms
- Communicate professionally and compassionately with patients
- Manage email and text communications, including sorting, responding, prioritizing, and sending newsletters
- Coordinate with healthcare professionals to support smooth patient care
- Manage and maintain patient records accurately in AthenaHealth
- Support chronic disease management through follow-ups, patient tracking, and record updates
- Assist with medical coding and documentation support
- Compile medical research and prepare reports as needed
- Prepare and organize reports, presentations, spreadsheets, and other documents
- Process claims and verify patient insurance coverage
- Support medical billing reconciliation
- Assist with billing-related administrative tasks
- Help ensure insurance and patient financial information is documented accurately
- Manage telehealth platforms and virtual patient coordination
- Support donor communications using provided templates
- Assist with social media management, including content scheduling and account monitoring
- Provide general administrative support as the clinic grows and operational needs evolve
Requirements
What you’ll need- Fluent in spoken and written Spanish and English
- Hands-on experience using AthenaHealth is required
- Experience with chronic disease management, including follow-ups, patient tracking, and records management
- Previous experience in medical administrative roles such as Medical Receptionist, Medical Biller, Patient Care Coordinator, Provider Support, or similar healthcare role
- Experience with claims processing, insurance verification, billing support, and patient communication
- Strong attention to detail and ability to manage patient records accurately
- Comfortable working in a growing clinic where responsibilities may evolve
- Proactive and willing to ask providers clarifying questions when needed
- Strong customer service and professional communication skills
Benefits
Comp & perks- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.