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Bilingual Healthcare Coordinator, Spanish-English
Winning Assistants LLCBilingual Healthcare Coordinator supporting daily operations of a healthcare organization serving a community. Role involves patient scheduling, communication, and administrative tasks in a remote setting.
About the role
Key responsibilities & impact- Schedule patient appointments and send appointment reminders
- Handle patient inquiries through phone, email, text, and telehealth platforms
- Communicate professionally and compassionately with patients
- Manage email and text communications, including sorting, responding, prioritizing, and sending newsletters
- Coordinate with healthcare professionals to support smooth patient care
- Manage and maintain patient records accurately in AthenaHealth
- Support chronic disease management through follow-ups, patient tracking, and record updates
- Assist with medical coding and documentation support
- Compile medical research and prepare reports as needed
- Prepare and organize reports, presentations, spreadsheets, and other documents
- Process claims and verify patient insurance coverage
- Support medical billing reconciliation
- Assist with billing-related administrative tasks
- Help ensure insurance and patient financial information is documented accurately
- Manage telehealth platforms and virtual patient coordination
- Support donor communications using provided templates
- Assist with social media management, including content scheduling and account monitoring
- Provide general administrative support as the clinic grows and operational needs evolve
Requirements
What you’ll need- Fluent in spoken and written Spanish and English
- Hands-on experience using AthenaHealth is required
- Experience with chronic disease management, including follow-ups, patient tracking, and records management
- Previous experience in medical administrative roles such as Medical Receptionist, Medical Biller, Patient Care Coordinator, Provider Support, or similar healthcare role
- Experience with claims processing, insurance verification, billing support, and patient communication
- Strong attention to detail and ability to manage patient records accurately
- Comfortable working in a growing clinic where responsibilities may evolve
- Proactive and willing to ask providers clarifying questions when needed
- Strong customer service and professional communication skills
Benefits
Comp & perks- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical codingclaims processinginsurance verificationpatient trackingrecord managementbilling supportchronic disease managementadministrative supportreport preparationdocument organization
Soft Skills
attention to detailcustomer serviceprofessional communicationproactivecompassionate communicationorganizational skillsability to manage evolving responsibilitiesclarifying questionsinterpersonal skillstime management