Bilingual Patient Care Coordinator – Spanish, English

Winning Assistants LLC

Bilingual Patient Care Coordinator providing administrative and patient support for healthcare practice. Coordinating appointments, managing patient records, and ensuring patient communications with a focus on exceptional client service.

Posted 7/14/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSenior💰 $6 - $7 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient coordination, appointment management, and healthcare administrative workflows, with a strong focus on communication and patient service. Proficient in medical terminology, insurance verification, and EMR systems to ensure efficient operations and positive patient experiences.

Highest-signal resume keywords

Patient CoordinationMedical TerminologyInsurance VerificationICANotes EMRPatient Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical CodingAppointment SchedulingPrior Authorization ProcessingMedication Refill ManagementPatient Record Management

Soft Skills

Attention to DetailExcellent Phone EtiquetteProfessional CommunicationPatient-Focused Service

Tools & Technologies

ICANotes EMROoma Phone SystemMicrosoft Office SuiteViber

Industry Keywords

Healthcare AdministrationPatient Care CoordinationMedical ReceptionHealthcare Workflows

About the role

Key responsibilities & impact

Coordinate patient appointments and manage provider schedules
Conduct follow-up calls to patients regarding appointments, care plans, and outstanding requirements
Respond professionally to patient inquiries through phone and other communication channels
Provide exceptional patient service while ensuring a positive patient experience
Coordinate appointment reminders and patient communications
Verify patient insurance eligibility and benefits
Process prior authorization requests
Assist with medication refill requests
Maintain accurate patient records and documentation within the EMR
Apply medical terminology and basic medical coding knowledge to support daily administrative workflows
Ensure patient information is maintained accurately and confidentially
Utilize the ICANotes EMR system to support daily patient coordination
Provide front-end and back-end administrative support
Collaborate with providers and clinical staff to ensure efficient patient care
Support operational initiatives as the practice continues to grow
Assist with communication management through email, phone, and messaging platforms

Requirements

What you’ll need

Previous experience working in a healthcare or medical administrative setting is required
Experience as a Patient Care Coordinator, Medical Receptionist, Medical Administrative Assistant, Healthcare Virtual Assistant, Medical Office Assistant, or similar role
Strong understanding of healthcare workflows and patient coordination
Knowledge of medical terminology and basic medical coding is required
Experience with insurance verification and prior authorizations
Experience handling patient follow-up calls and appointment scheduling
Comfortable managing medication refill requests and general healthcare administrative tasks
Excellent phone etiquette and strong patient communication skills
Strong attention to detail with the ability to manage multiple priorities
Experience with the following is preferred: ICANotes EMR, Ooma phone system, Viber, Microsoft Office Suite
Excellent verbal and written English communication skills
Fluency in English and Spanish or French
Professional, courteous, and patient-focused communication style
Comfortable communicating with patients, providers, pharmacies, and healthcare staff

Benefits

Comp & perks

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.