Bilingual Reservations Agent

Localiza&Co

Bilingual Reservation Attendant handling customer calls for information and resolutions. Contributing to customer satisfaction in the mobility sector with Localiza&Co.

Posted 6/17/2026full-timeBelo Horizonte • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer customer phone calls, provide information and clarifications, and record incidents, aiming to resolve questions and outstanding issues within the timeframes established by defined SLAs (service level agreements), contributing to customer satisfaction.

Requirements

What you’ll need

High school diploma or equivalent
Excellent communication skills
Customer service experience
Proficiency with Microsoft Office suite
Strong decision-making skills
Availability to work a 5x2 shift schedule, including weekends and holidays
Fluent in English or Spanish

Benefits

Comp & perks

Profit-sharing
Food allowance
Meal voucher
Health insurance
Dental insurance
Gympass
Private pension plan
Transportation allowance
Allya
Unlimited access to a variety of courses through our Localiza University
Internal training and development programs
Discounts on vehicle purchases and rentals

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft Office

Soft Skills

communication skillscustomer servicedecision-making

Certifications

high school diploma