Associate

• Provide day-to-day, high-quality support donors on a variety of inquiries, including but not limited to refunds, canceling recurring donations, standard login inquiries, and managing various other donor-related requests.
• Efficiently triage all incoming support requests to the correct team based on email content.
• Provide proactive support and outreach to our users as needed.
• Review voicemails and return phone calls as needed.
• Flag potential bugs or issues with ActBlue’s platform that are reported to us by our users as needed.
• Review donation transactions as part of our fraud prevention workflow.
• Meet established quality and productivity standards for the role.

Donor Support Associate providing customer service for ActBlue donors

Donor Support Associate – Temporary Role

Donor Support Associate providing support for small-dollar donors using ActBlue’s fundraising platform. Assisting with inquiries and managing donor-related requests in a remote capacity.

• Conduct proactive, high-quality outreach to a book of providers — via email, phone, and video meetings — to check in on their practice, availability, and satisfaction with Tava.
• Maintain a consistent cadence of contact; top-retained providers in our own data are engaged roughly monthly and have been contacted dozens of times over their tenure, so persistence and follow-through matter more than any single conversation.
• Log every touchpoint, note, and outcome in HubSpot so the next conversation — yours or a teammate's — has full context.
• Run monthly availability reviews with providers to understand changes in their capacity, caseload, and openness to accepting referrals.
• Identify providers whose availability, session volume, or referral acceptance is trending down, and re-engage them before they disengage or leave.
• Support providers as they grow — scaling from solo practice to group practice, adding intern or associate clinicians, or expanding into new insurance networks and states.
• Lead feature-enablement sessions (e.g., AI Scribe, scheduling tools, billing workflows) that make providers' day-to-day easier and deepen their reliance on Tava.
• Answer or route provider questions on credentialing, insurance paneling/network coverage, and billing so providers keep momentum instead of stalling out.
• Educate providers on Tava resources, marketing support, and referral pathways available to them.
• Report bugs, service requests, and provider-reported issues to the appropriate internal Slack channels promptly and with enough detail to be actionable.
• Actively participate in team meetings, trainings, and 1:1s — sharing feedback, best practices, and lessons learned from your book of providers.
• Contribute to and help refine the team's playbooks, templates, and how-to documentation in Notion as you learn what works.

Provider Success Associate at Tava Health ensuring provider retention and engagement

Provider Success Associate

Provider Success Associate at Tava Health focused on retaining and engaging mental health providers. Proactively supports providers through relationship management on a digital platform for practice growth.

• Assist in seasonal assortment selection including pricing, category and brand mix, and inventory planning; analyze historical sales data and market trends to contribute a point of view to assortment decisions
• Manage day-to-day vendor communication; participate in seasonal term negotiations, discounts, and promotional windows with guidance from senior team members
• Mark vendor catalogs for SKU/PO worksheet creation; build POs (Qty/Dollar/Style Allocation, Size/Color Breakout) under tight deadlines and ensure on-time submission; manage PO edits, past dues, and pre-season and ASAP builds with growing independence
• Support the promotional calendar with SKU selection, rules page review, and QA; react to promotional performance and contribute a point of view on what is and is not working
• Work with the Planner on pre-season inventory allocation, in-season sell-through tracking, and pricing strategy for slow movers
• Review and optimize product presentation on site pages including color thumbnails, boost and sort order, cross-sells, backorder management, and site taxonomy and facets
• Use AI tools (ChatGPT, Claude, Copilot, or similar) to analyze assortment performance, research competitive positioning, draft promotional briefs, and streamline PO workflows; validate outputs before applying them
• Support Assistant Buyers on administrative and operational processes; collaborate with Buyers and Sr. Buyers to execute shared category goals

Associate Buyer responsible for seasonal assortment and vendor management at Backcountry

Associate Buyer

Associate Buyer managing seasonal assortment, vendor communication, and inventory planning at outdoor retail company Backcountry. Contributing to assortment decisions and owning PO processes independently.

• Deliver biological insights on therapeutic candidates and disease biology from the analysis of high-dimensional (phenomics, transcriptomics, proteomics, patient-derived) datasets that support clinical development planning
• Evaluate the biological and molecular evidence for therapeutic hypotheses and accelerate drug program progression into the clinic
• Synthesize diverse datasets (internal and external) to generate and evaluate hypotheses for drug discovery, biomarker development, mechanism of action and target population identification
• Present data analysis to decision makers and stakeholders in a clear and compelling way that drives toward getting medicines to patients
• Assess new data sources, develop and scale new analysis methods, and support key program decisions with the ultimate goal of bringing life-changing therapies to patients at unprecedented speed
• Industrialize analysis approaches to not only solve for the current project, but also to accelerate future projects and scale the impact that we can have
• Collaborate cross-functionally with Recursion’s data science, biology, medicinal chemistry, and platform, teams to further advance Recursion’s ability to interpret and translate large-scale data assets into therapeutic programs

Senior Computational Biologist focusing on neuroscience at Recursion

Associate Principal Computational Biologist, Neuroscience

Senior Computational Biologist focusing on neuroscience at Recursion. Analyzing high-dimensional datasets to support drug discovery programs.

• Serve as a primary resource for day-to-day end-user support across hardware, software, and SaaS applications for remote and in-office staff
• Execute core IT processes including onboarding, offboarding, incident management, and change management, while actively identifying opportunities to improve how those processes work
• Triage and respond to the IT support queue, prioritizing tickets to maintain service level commitments across a distributed workforce
• Support and administer core SaaS platforms including Okta, Jamf, Google Workspace, Slack, Atlassian, and Zoom
• Support identity and access management workflows, including provisioning, SSO configurations, and access reviews
• Follow and uphold endpoint security standards including patch compliance, configuration enforcement, and MDM policy management, and surface gaps or improvement opportunities to the team
• Coordinate with vendors to resolve technical issues and procure hardware and networking equipment as needed
• Participate in and contribute to IT application rollouts and cross-functional technology projects
• Recognize and surface opportunities to automate repetitive tasks and improve service delivery efficiency
• Maintain accurate, high-quality technical documentation for processes, systems, and projects
• Contribute to the IT knowledge base to support team scalability and end-user self-service
• Provide end-user training on tools and processes to promote technology fluency across the organization

Desktop Support Associate II providing IT support for ActBlue's remote staff

Desktop Support Associate II

Desktop Support Associate II providing IT support for ActBlue's remote and in-office staff. Ensuring smooth technology operations for a nonprofit dedicated to progressive causes.

• Conduct reviews of and validate loan package documentation and materials related to purchasing of property, documents include but are not limited to: credit, background, appraisal, title, HUD-1, flood cert, mortgage, note, guaranty, repair budgets, and entity documents.
• Update internal web applications related to loan package materials and documentation.
• Validate all materials have been updated in the system of record.
• Perform daily operational audits for documentation requirements and data processing.
• Provide assistance in communication with internal and external clients with questions or concerns on collateral.

Collateral Review Associate reviewing and validating loan package documentation

Collateral Review Associate – RTL

Collateral Review Associate responsible for reviewing loan documentation for home purchases. Join Setpoint in ensuring accurate and compliant loan package materials.

• Field incoming calls from dealerships, service shops, and inspectors regarding low exposure, low complexity, mechanical breakdown claims
• Determine applicable contractual coverage and most appropriate replacement/repair solution
• Work to have a timely resolution to claims by negotiating costs and labor hours associated
• Ensure customer service by proactively communicating information, responding to inquiries, and following customer protocols

Service Contract Associate handling low exposure mechanical breakdown claims

Service Contract Associate

Service Contract Associate managing low complexity mechanical breakdown claims for Zurich North America. Handling communications with external sales staff, dealerships, and service shops to resolve claims efficiently.

• Shape and lead new opportunity sourcing, funding, and development process
• Temporarily serve as business leader of early-stage businesses that are under development
• Support the development of an ecosystem of entrepreneurs, business ideas, and other relationships to support new opportunity development.

Senior Associate at Mindshare Institute driving healthcare solutions through innovative approaches

Senior Associate

Senior Associate at Mindshare Institute addressing healthcare gaps through innovative business solutions. Engage with executives to develop new funding and opportunity initiatives.

• Promote learner and faculty success and quality through data-informed decisions and projects
• Support successful programs through oversight, coaching, engagement and management of adjunct faculty.
• Assure the achievement of institutional and programmatic benchmarks, performance indicators and process efficiency with analytical support and discipline.
• Collaborate with university team members to ensure that we support our world-class faculty according to SNHU's core values.
• Develop and follow processes to support faculty according to accreditation standards, institutional policies, and human resource standards,
• Part of the team that is responsible and accountable for optimization of all parts of the faculty experience and lifecycle including daily operational processes and tasks related to students and faculty.
• Lead collaborative efforts across departments to support learner, faculty, and graduate success and program growth.
• Conduct environmental scanning and research in collaboration with internal and external partners to identify trends and inform actions to increase faculty excellence.
• Support improvements in processes to increase automation, improve data and reporting, ability to grow, reduce cost, and better support collaboration between partners.
• Support a high engagement faculty experience along each phase of the adjunct faculty lifecycle.
• Participate in communication and collaboration across partners to assure holistic approaches to process and experience optimization.
• Participate in the review, documentation, and reporting of processes, process-based metrics, initiative progress and measures, across stakeholder teams, to maintain the transparency of the results of this team's efforts.
• Analyze data to improve the faculty experience

Associate Dean of Academic Effectiveness managing online faculty at Southern New Hampshire University

Associate Dean – Academic Effectiveness

Associate Dean of Academic Effectiveness at Southern New Hampshire University supporting online faculty and programs. Promoting learner and faculty success through data-driven decisions and collaborative efforts.

• The warehouse associate is responsible for receiving, labeling, and storing incoming shipments.
• Assessing stock for damages.
• Keeping a concise record of inventory.
• Accurately filling customer orders.
• Picking orders for shipment.
• Operating stock management tools: for example, powered industrial equipment and pallet jacks.
• Routine cleaning duties
• Maintain safety regulations and compliance with all applicable regulations

Warehouse Associate ensuring accurate inventory management and order fulfillment

Warehouse Associate

Warehouse Associate at Parts Authority facilitating inventory management and fulfilling customer orders efficiently. Join a fast-paced team to ensure effective operations in a growing distribution company.

• Assists sales representatives with surgeon trainings, hospitals robotic development, and overall territory management
• Guides technical in-services for customers to include OR staff, surgeons, etc.
• Sells benefits of advanced technology to existing robotic users to contribute to team overall quotas
• Gains experience in goal setting, mapping, and attaining in preparation for quota bearing role to follow CTA position
• Manages administrative tasks: reporting of sales/procedures, outcomes of sales activities, submission of expense reports

Clinical Territory Associate managing robotic development training and sales

Clinical Territory Associate

Clinical Territory Associate working with healthcare teams to enhance robotic surgery sales and training. Collaborating closely with OR staff and surgeons to promote advanced technologies.

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
• Review, investigate, and document 1st party property claims under close supervision.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact).
• Determine and apply coverage for building damages per policy terms.
• Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates.
• Provide timely and professional communication to customers, claimants, and internal stakeholders.
• Maintain accurate records of claim activity in claim management systems.
• Demonstrate openness to continuous learning, particularly in AI and digital transformation.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
• In order to perform the essential functions of this role, acquisition and maintenance of Insurance License(s) and/or a UAS Remote Pilot Certification may be required to comply with federal, state, and Travelers requirements.
• This position requires participation in our Catastrophe Response Program, which could include deployment to assist our customers in other states.
• This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.).
• While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.
• Perform other duties as assigned.

Associate Claim Rep for Outside Property handling first-party property claims

Property Claim Associate

Associate Claim Representative managing first-party property claims for insureds in Utah. Engaging in structured training and evaluating claim processes for Travelers.

• Work directly with learners to ensure the accuracy of all learner accounts
• Coordinate payments with learners
• Maintain all payment and fee information for the learner
• Serve as the first point of contact for Associate I, Bursar, and escalated learner concerns
• Post payments from all funding sources into the ledger
• Post relevant fees manually into the student information system (SIS)
• Update learner accounts to reflect refunds
• Manage and process learner ledger credits through stipend payments
• Update the SIS to reflect payments and ensure the accuracy of the ledger
• Participate in the successful implementation of other functional projects as they arise

Associate II, Bursar managing learner accounts and payments

Associate II, Bursar

Associate II, Bursar ensuring accuracy of learner accounts and coordinating payments. Serving as first point of contact for learner concerns and managing financial records.

• Serve as a primary point of contact for member and subscriber inquiries across email, phone, and mail, delivering timely, accurate, and polished service; maintaining confidential and sensitive information.
• Research and resolve member issues independently, exercising judgment on ambiguous cases and escalating only what genuinely requires manager-level input.
• Educate members and prospects on the benefits and value of ASLA membership with confidence and credibility.
• Maintain accurate member and company profile information in the AMS and support ongoing data quality and consistency.
• Process paper and scanned membership applications, renewals, subscriptions, and other orders in accordance with ASLA eligibility requirements and procedures.
• Process student membership applications and communicate with student members on eligibility and requirements.
• Apply AI and emerging technology tools, where appropriate, to improve the speed and accuracy of member and subscriber service workflows.
• Own the documentation of member services workflows: maintain clear, current standard operating procedures for core tasks in the AMS, and flag gaps or inconsistencies as they arise.
• Identify opportunities to streamline, automate, or otherwise improve recurring work, and partner with the Manager to implement changes.
• Support annual conference operations as assigned, including MCSD material preparation and packing, with potential travel to staff the ASLA Pavilion and/or other events.
• Perform other duties as assigned.

Member Services Associate managing inquiries and applications for ASLA membership

Member and Chapter Services Associate

Member Services Associate managing day-to-day member inquiries and applications for ASLA's membership services. Maintain data quality in the Association Management System and provide support during events.

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