Provider Success Associate

Tava Health

Provider Success Associate at Tava Health focused on retaining and engaging mental health providers. Proactively supports providers through relationship management on a digital platform for practice growth.

Posted 7/31/2026full-timeRemote • Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Idaho, Maine, Maryland, Massachusetts, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Tennessee, Texas, Utah, Washington • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills and a proactive approach to provider engagement, utilizing CRM tools like HubSpot to track interactions and support provider success. Capable of educating providers on resources and features while adapting to changing needs in the healthcare landscape.

Highest-signal resume keywords

Excellent Written And Verbal CommunicationProactive Provider EngagementCRM Tool Proficiency (HubSpot)Detail-Oriented ApproachOwnership Of Provider Success

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CuriosityCoachabilityFlexibilityDrive For Results

Tools & Technologies

HubSpotSlackNotion

Industry Keywords

HealthcareMental HealthCustomer SuccessProvider Engagement

About the role

Key responsibilities & impact

Conduct proactive, high-quality outreach to a book of providers — via email, phone, and video meetings — to check in on their practice, availability, and satisfaction with Tava.
Maintain a consistent cadence of contact; top-retained providers in our own data are engaged roughly monthly and have been contacted dozens of times over their tenure, so persistence and follow-through matter more than any single conversation.
Log every touchpoint, note, and outcome in HubSpot so the next conversation — yours or a teammate's — has full context.
Run monthly availability reviews with providers to understand changes in their capacity, caseload, and openness to accepting referrals.
Identify providers whose availability, session volume, or referral acceptance is trending down, and re-engage them before they disengage or leave.
Support providers as they grow — scaling from solo practice to group practice, adding intern or associate clinicians, or expanding into new insurance networks and states.
Lead feature-enablement sessions (e.g., AI Scribe, scheduling tools, billing workflows) that make providers' day-to-day easier and deepen their reliance on Tava.
Answer or route provider questions on credentialing, insurance paneling/network coverage, and billing so providers keep momentum instead of stalling out.
Educate providers on Tava resources, marketing support, and referral pathways available to them.
Report bugs, service requests, and provider-reported issues to the appropriate internal Slack channels promptly and with enough detail to be actionable.
Actively participate in team meetings, trainings, and 1:1s — sharing feedback, best practices, and lessons learned from your book of providers.
Contribute to and help refine the team's playbooks, templates, and how-to documentation in Notion as you learn what works.

Requirements

What you’ll need

Excellent written and verbal communication; you can build trust with a provider in a 10-minute check-in call.
Comfort with CRM tools (we use HubSpot) and collaboration tools (Slack, Notion); willingness to learn new software quickly.
A proactive, detail-oriented approach — you notice when a provider's engagement is slipping before it becomes a retention problem.
Interest in healthcare, mental health, or provider-facing / customer-success work is a plus.
Curiosity and coachability — this role is intentionally well-scoped for someone building their career in provider or customer success.
Flexibility (changing goals and methods to connect with providers).
Ownership (you are responsible for your assigned providers' success and advocating for their needs while also helping them adopt features).
Drive for results and orientation toward accomplishing goals.

Benefits

Comp & perks

Competitive salary and stock options (so you share in the company’s success).
Fully-covered medical and dental premiums for you and your family, plus voluntary insurance options.
Free, generous Tava mental health benefit — of course!
Monthly HSA contributions for qualifying enrolled employees.
Generous PTO and paid holidays.
Paid parental leave.
401(k) retirement plan.
Weekly company-paid lunch via DoorDash and a personal DashPass subscription.
Opportunity to make a meaningful impact at a high-growth, mission-driven company.