Tava Health

Associate

• Conduct proactive, high-quality outreach to a book of providers — via email, phone, and video meetings — to check in on their practice, availability, and satisfaction with Tava.
• Maintain a consistent cadence of contact; top-retained providers in our own data are engaged roughly monthly and have been contacted dozens of times over their tenure, so persistence and follow-through matter more than any single conversation.
• Log every touchpoint, note, and outcome in HubSpot so the next conversation — yours or a teammate's — has full context.
• Run monthly availability reviews with providers to understand changes in their capacity, caseload, and openness to accepting referrals.
• Identify providers whose availability, session volume, or referral acceptance is trending down, and re-engage them before they disengage or leave.
• Support providers as they grow — scaling from solo practice to group practice, adding intern or associate clinicians, or expanding into new insurance networks and states.
• Lead feature-enablement sessions (e.g., AI Scribe, scheduling tools, billing workflows) that make providers' day-to-day easier and deepen their reliance on Tava.
• Answer or route provider questions on credentialing, insurance paneling/network coverage, and billing so providers keep momentum instead of stalling out.
• Educate providers on Tava resources, marketing support, and referral pathways available to them.
• Report bugs, service requests, and provider-reported issues to the appropriate internal Slack channels promptly and with enough detail to be actionable.
• Actively participate in team meetings, trainings, and 1:1s — sharing feedback, best practices, and lessons learned from your book of providers.
• Contribute to and help refine the team's playbooks, templates, and how-to documentation in Notion as you learn what works.

Provider Success Associate

Product Designer

• Create seamless, intuitive experiences across the patient journey: onboarding, provider matching, appointment booking, billing, and telehealth sessions.
• Design solutions that remove friction and increase patient engagement with mental health services.
• Accommodate multiple payment and coverage scenarios in a unified, elegant experience.
• Ability to craft multiple problem-led solutions for any request.
• Build and maintain scalable design systems that ensure consistency and quality.
• Balance speed with craft. Ship polished work quickly without sacrificing user experience.
• Conduct user research and usability testing to validate design decisions.
• Partner closely with engineering to ensure high-fidelity implementation.
• Incorporate AI tools into your design process for faster iteration and exploration.
• Identify opportunities where AI can enhance patient matching, personalization, and overall experience.
• Take full ownership of design outcomes and balance user needs with business goals.
• Navigate ambiguity and competing priorities with confidence and clear communication.
• Present design work to leadership with strong rationale and strategic alignment.
• Foster collaborative relationships across disciplines while articulating solutions for the ideal design direction.

Senior Product Designer

Medical Billing and Coding

• Prepare, review, and submit clean medical claims to commercial payers.
• Verify claim accuracy, including coding, modifiers, eligibility, EAP authorizations, and provider details
• Monitor claim rejections and take timely corrective actions
• Manage denial resolution: research root cause, correct and resubmit, or prepare appeals
• Conduct proactive follow-up on outstanding A/R and aging claims
• Support patient billing activities and inquiries when needed
• Document all billing activities clearly and accurately in internal systems
• Ensure compliance with HIPAA, payer regulations, and state/federal billing guidelines
• Collaborate with credentialing, eligibility/benefits, clinical operations, and internal RCM teammates
• Identify trends and recommend process improvements to reduce denials and rework

Provider Success Associate

Senior Product Designer

Medical Billing Specialist