Member and Chapter Services Associate

American Society of Landscape Architects

Member Services Associate managing day-to-day member inquiries and applications for ASLA's membership services. Maintain data quality in the Association Management System and provide support during events.

Posted 6/30/2026full-timeAlabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Hawaii, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a primary point of contact for member and subscriber inquiries across email, phone, and mail, delivering timely, accurate, and polished service; maintaining confidential and sensitive information.
Research and resolve member issues independently, exercising judgment on ambiguous cases and escalating only what genuinely requires manager-level input.
Educate members and prospects on the benefits and value of ASLA membership with confidence and credibility.
Maintain accurate member and company profile information in the AMS and support ongoing data quality and consistency.
Process paper and scanned membership applications, renewals, subscriptions, and other orders in accordance with ASLA eligibility requirements and procedures.
Process student membership applications and communicate with student members on eligibility and requirements.
Apply AI and emerging technology tools, where appropriate, to improve the speed and accuracy of member and subscriber service workflows.
Own the documentation of member services workflows: maintain clear, current standard operating procedures for core tasks in the AMS, and flag gaps or inconsistencies as they arise.
Identify opportunities to streamline, automate, or otherwise improve recurring work, and partner with the Manager to implement changes.
Support annual conference operations as assigned, including MCSD material preparation and packing, with potential travel to staff the ASLA Pavilion and/or other events.
Perform other duties as assigned.

Requirements

What you’ll need

At least 3 years of administrative or member/customer services experience, with a track record of increasing responsibility.
Demonstrated experience working in an Association Management System (AMS), Customer Relationship Management (CRM), or equivalent database; comfort with data entry, data quality, and reporting.
Strong Excel skills: able to sort, filter, use basic formulas, and perform mail merges.
Excellent written communication and attention to detail.
Proven ability to prioritize and manage a workflow that involves frequent interruptions and multiple concurrent projects.
Strong technology skills across the Microsoft Office suite, including Teams.
Professional demeanor, high emotional intelligence, and ability to work effectively in a team setting.
Experience in a nonprofit, association, or other membership-based organization. (Preferred)
Experience with or remembers a comparable AMS. (Preferred)
Associate or bachelor’s degree. (Preferred)
Demonstrated comfort applying AI tools to improve everyday workflow efficiency. (Preferred)

Benefits

Comp & perks

Flexible work from home options
Health insurance
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data EntryData Quality ManagementReportingMail MergesWorkflow Management

Soft Skills

Attention to DetailPrioritizationTeam CollaborationProblem Solving

Certifications

Associate DegreeBachelor's Degree