Associate

• Provide 1st/2nd-level support for hardware, software, and network issues
• Set up and configure desktops, laptops, printers, and peripherals
• Manage user accounts, permissions, onboarding, and offboarding tasks
• Perform routine system maintenance, updates, and security patches
• Maintain IT asset inventory and coordinate with vendors
• Document incidents, escalate as needed, and identify patterns for improvement
• Explore and integrate automation/AI tools to streamline IT operations

IT Associate providing technical support and systems administration for VIATechnik’s Batangas operations

IT Associate

IT Associate supporting VIATechnik’s operations through hardware, software, and network troubleshooting. Configuring devices, managing accounts and assets, and improving IT operations with automation tools.

• Serve various clients and prepare supporting work through all phases of the audit process according to standard operating procedures
• Assist managers with technical support on complex projects as required
• Research and analyze financial statement issues using electronic sources and software
• Contribute to audit workflows by identifying, analyzing, and articulating problems and opportunities and proposing solutions to client issues
• Maintain positive, professional relationships with clients
• Complete moderately complex tasks through to completion
• Use relevant computer software applications efficiently
• Review and work within budgets and billing constraints
• Participate in professional and business organizations as requested
• Participate in client development and marketing efforts as needed
• Adhere to the firm's quality control standards
• Maintain high standards of independence and integrity

Senior Audit Associate conducting construction-industry audits for US CPA firm partners

Senior Audit Associate – Construction

Senior Audit Associate conducting construction-industry audits for US CPA firm partners. Preparing audit workpapers, analyzing financial statements, and supporting managers on complex client projects.

• Assist with planning and executing financial, operational, compliance, and internal control audit procedures
• Review general ledger activity, trial balances, account schedules, financial statements, and supporting documentation
• Perform audit testing for cash, receivables, payables, premiums, commissions, claims, reserves, investments, and other financial statement accounts
• Prepare audit workpapers documenting procedures, evidence, findings, and conclusions
• Conduct sample testing, transaction testing, analytical reviews, confirmations, and other assigned audit procedures
• Review insurance-related transactions and records for completeness, accuracy, and consistency
• Reconcile insurance subledgers, carrier statements, policy administration systems, claims systems, and general ledger accounts
• Investigate discrepancies and coordinate with accounting, finance, underwriting, claims, billing, and operations teams
• Review financial statements, disclosures, journal entries, accruals, estimates, reclassifications, adjustments, and period-end cutoff activities
• Perform account reconciliations, variance analysis, and research of unusual balances and fluctuations
• Assist with month-end, year-end, statutory, and regulatory reporting
• Evaluate accounting and operational controls, document processes and test results, and identify deficiencies and improvement opportunities
• Request, organize, index, and review audit evidence and client documentation
• Prepare summaries of findings, exceptions, recommendations, and unresolved issues
• Assist with management letters, audit reports, schedules, and presentations
• Participate in audit status meetings, client communications, process improvement initiatives, special projects, investigations, and compliance reviews

Audit Associate reviewing insurance accounts for Philippine-based BPO staffing provider

Audit Associate

Audit Associate reviewing insurance accounts, controls, reconciliations, and financial reporting for Asiacruit’s Philippine-based staffing operations.
Supporting compliant audits through workpapers, discrepancy resolution, and cross-functional collaboration.

• Collect, validate, and manage impact data from fund managers, portfolio companies, and TA partners.
• Maintain impact databases, reporting systems, and data collection tools to ensure data quality, consistency, and completeness.
• Prepare portfolio-level analyses across key impact themes including employment, gender, climate, financial inclusion, and governance.
• Develop dashboards, charts, and visualizations that communicate performance and impact results.
• Identify trends, risks, gaps, and opportunities emerging from impact data.
• Develop learning briefs, case studies, outcome stories and other knowledge products that communicate impact results, lessons learned, innovations, best practices, and emerging insights from Sarona's investments, TA programs, and ecosystem-building initiatives.
• Support ESGI and impact due diligence for prospective fund investments.
• Support the design and implementation of MEL activities across investment funds, TA programs, and ecosystem building initiatives.

Impact Associate supporting Sarona's impact measurement and reporting

Impact Associate

Impact Associate supporting impact measurement and reporting for Sarona's investment funds. Collaborating with teams and stakeholders to analyze and report impact data, trends, and insights.

• Compile data from multiple sources to generate payments to sites in accordance with procedural documents and site contracts
• Ensure adherence to country-specific regulations which affect and impact ability to pay
• Manage payment responsibilities and workflow to meet contracted timelines and project deliverables
• Build and manage relationships with study sites and interface with clients for payment-specific issues
• Respond to study-related escalations and resolve payment-related findings
• Escalate project risks appropriately
• Train study teams on site payment processes

Site Payments Associate II providing support for payment processing in clinical trials

Site Payments Associate II

Site Payments Associate II providing administrative, reporting, and financial support related to investigative site payments in clinical trials. Handling data compilation and ensuring compliance with regulations.

• Process semi-monthly payroll for all school administrative staff using UKG (Ultimate Kronos Group), ensuring accuracy, timeliness, and compliance with applicable regulations.
• Calculate and process payroll items related to employee onboarding and offboarding, including prorated pay and final paychecks.
• Import and validate payroll-related files into the UKG payroll system, ensuring data accuracy and system integrity.
• Assist in checking payroll input for data entry accuracy, including self and peer reviews and making necessary adjustments and corrections.
• Process Manual Checks.
• Process and report Teachers’ Pension contributions to the relevant state agencies, ensuring accuracy and compliance with statutory guidelines.
• Conduct regular timekeeping audits to ensure accuracy of hours worked.
• Ensure that any requests related to Payroll via IssueAware or email will be addressed in a professional and timely manner.
• Collaborate with internal teams (e.g., HR, Benefits) to gather updates impacting payroll and ensure accurate processing of payments and deductions.
• Maintaining employee payroll files and responsible for archiving payroll files to ensure compliance in audit requirements
• Prepare and distribute payroll reports to finance and management teams as needed.
• Ensure that all employee personal data is managed within legal guidelines, diplomacy, confidentiality and with discretion.
• Ensure high customer service standards in all elements of the work.

Payroll Administrator overseeing payroll and administrative activities for the school.

Associate, Service Delivery Management

Payroll Administrator overseeing payroll processing and related administrative duties for school staff. Ensuring compliance and accuracy in payroll and benefits management.

• Manage and respond to user and provider queries across email, chat, and calls within defined SLAs
• Support session management processes including bookings, rescheduling, cancellations, and escalations
• Coordinate closely with internal teams to ensure timely issue resolution and seamless care delivery
• Provide high-touch support for sensitive or complex operational cases where required
• Ensure accurate documentation and updates across operational systems and trackers
• Deliver a positive and empathetic experience across all user and provider touchpoints
• Identify operational gaps, recurring concerns, and service risks proactively
• Support escalation management and service recovery efforts
• Maintain quality standards and adherence to SOPs across operational workflows
• Assist in monitoring provider compliance, responsiveness, and operational performance
• Support day-to-day operational workflows and cross-functional coordination
• Assist with maintaining trackers, dashboards, operational reports, and process documentation
• Contribute to operational improvement initiatives and automation opportunities
• Ensure operational data and records remain accurate and up to date
• Support implementation of new workflows, services, or operational processes
• Communicate professionally and clearly with users, providers, and internal stakeholders
• Handle calls confidently while maintaining empathy and professionalism
• Collaborate effectively with Care Operations, Clinical, Product, and Commercial teams
• Escalate risks, blockers, or urgent concerns in a timely manner

Operations & Excellence Associate supporting mental health care experiences

Care Excellence Associate

Operations & Excellence Associate supporting seamless mental health care delivery through user and provider coordination across multiple communication channels.

• You’ll work under the close guidance of your CX Lead to help provide outstanding support to our customers around the world.
• Answering client's inquiries
• Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
• Tracking Shipments and backend shipping inquiries
• General Research
• Updating addresses and client information

CX Associate providing customer support for a customer-centric mission

CX Associate

CX Associate providing customer support for a customer-centric mission in a fully remote setup. Collaborating with a high-performing team to ensure seamless customer experiences.

• Managing executive schedules and coordinating meetings to facilitate smooth operations
• Handling confidential information with discretion and professionalism
• Utilizing administrative support skills to assist senior executives in daily tasks
• Coordinating travel arrangements and managing executive travel logistics
• Conducting research and preparing reports to support business decision-making
• Collaborating with multidisciplinary teams to enhance communication and workflow
• Implementing business process improvements to optimize office productivity
• Maintaining corporate records and managing electronic filing systems
• Facilitating stakeholder management and fostering meaningful client connections
• Navigating complex situations to deliver quality service and support
• Embracing change and adapting to evolving business needs and environments

Virtual Concierge Senior Associate providing administrative support to senior executives

Senior Virtual Concierge Associate

Virtual Concierge Senior Associate managing schedules and handling confidential information. Collaborating with teams and implementing business process improvements at PwC Acceleration Center Manila.

• Review new insurance orders to ensure they have all the critical information needed to be processed by medical insurance and help find missing information if possible.
• Tag valid orders accurately so they can move to the next processing step.
• Encode data needed to the database accurately to avoid any issues.
• Flag any orders that are missing key information or fall outside of the process guidelines.
• Verify prescriptions for durable medical equipment, following a strict set of guidelines to determine their validity:
• If the prescription is invalid, follow instructions to request an updated prescription from the healthcare provider.
• Add valid prescriptions to customers’ orders and tag orders appropriately so they can move to the next step of processing.

Data Services Associate managing insurance orders for Boldr's Health Department

Data Services Associate

Data Services Associate managing insurance orders in the Health Department for Boldr. Collaborating with teams to ensure accurate and timely processing of durable medical equipment orders.

• Request and track preauthorizations for insurance-eligible orders in alignment with payer requirements
• Upload authorization details into the order processing platform and attach documentation to the correct order and patient record
• Update order status to continue processing upon approval or cancel appropriately if authorization is denied or not obtained
• Validate active insurance status at final API check prior to order progression
• Process inbound faxes related to authorization documentation and ensure proper system attachment
• Conduct outreach to customers when insurance coverage is nearing expiration, when applicable
• Meet or exceed daily production targets while maintaining high documentation accuracy
• Minimize downstream rework by ensuring clean data entry and complete documentation
• Escalate payer-related discrepancies, missing documentation, or API mismatches to the appropriate team lead
• Collaborate with internal teams to support workflow continuity and optimize processes
• Support additional operational workflows when queue stability allows, completing cross-training and assisting other teams as needed

Senior Data Services Associate handling preauthorization workflows for insurance orders

Senior Data Services Associate

Senior Data Services Associate managing preauthorization workflows for insurance-eligible orders. Ensuring accuracy and documentation while coordinating with internal teams for optimal process flow.

• Review and verify clinical documentation required for claim submission.
• Audit home health documentation, including Electronic Visit Verification (EVV), Face-to-Face (F2F) encounters, Plans of Care (CMS-485).
• Ensure documentation meets payer and regulatory requirements before billing.
• Review EVV records for completeness and accuracy.
• Identify missing documentation or discrepancies and coordinate resolution.
• Submit EVV data through Medicaid portals and monitor submission status.
• Investigate documentation issues that contribute to claim denials.
• Partner with billing and operational teams to resolve discrepancies efficiently.
• Help minimize billing delays through proactive quality assurance.
• Assist with inquiries related to Prior Authorization Requests (PAR) and reauthorizations.
• Maintain accurate tracking of billing activities and patient documentation.
• Update internal systems to ensure real-time visibility into billing workflows.
• Communicate market- or payer-specific billing changes with internal billing teams.
• Work closely with Clinical, Operations, and Revenue Cycle teams to resolve documentation issues affecting billing.
• Respond professionally and promptly to inquiries from internal stakeholders and payers.

Revenue Cycle Management Support Associate ensuring accurate billing documentation

Home Health RCM Associate

Revenue Cycle Management Support Associate ensuring accurate billing documentation for home health in a remote role. Collaborating with healthcare teams and managing billing processes efficiently.

• Collect, review, and track required documentation from families and caregivers
• Support the insurance approval process by obtaining and validating required documents
• Manage a high volume of inbound and outbound calls with families, doctors' offices, and insurance companies (50–70 calls per day)
• Guide families through documentation requirements and next steps
• Ensure documentation is accurate, complete, and compliant with Medicaid, Medicare, and state regulations
• Maintain organized records and monitor document expiration dates
• Send timely follow-ups and reminders to families and external stakeholders
• Communicate professionally via phone, email, and text
• Collaborate with onboarding, credentialing, and family support teams
• Escalate issues that may delay approvals or impact family onboarding

Document Collection Associate helping families with insurance documentation

Document Collection Associate

Document Collection Associate helping families navigate insurance approval processes. Collecting and reviewing documentation while managing high call volumes in a remote role.

• You will be the talent engine for the Manila office. This means building and managing the candidate pipeline for Manila-based roles through active sourcing, screening, and coordinating the full interview process through Ashby ATS. You will report pipeline health and fill rate to the HR Head monthly so hiring decisions are always grounded in current data.
• Source and screen candidates for Manila-based roles through job boards, LinkedIn, and direct outreach
• Coordinate interview scheduling via Ashby ATS; ensure timely candidate communication and a smooth experience at every touchpoint
• Maintain candidate pipelines and report fill rate, time-to-fill, and pipeline health to the HR Head monthly
• Build and manage relationships with Manila universities and academic partners for internship recruitment, not limited to APEX
• Run full internship cycles from sourcing and screening through onboarding, progress tracking, and conversion support
• Organize demo days, showcase events, and program wrap-ups each cycle; report intern-to-FTE conversion rate to HR Head
• Administer a candidate experience survey at the close of each recruitment cycle; consolidate results into a quarterly summary
• Employer branding is a Day 1 priority and a shared mandate across talent acquisition and culture. On the talent acquisition side, you own the pipeline-facing activities. On the culture side, you own content and storytelling. Together, these define how Dédale is perceived as an employer in Manila.
• Represent Dédale at campus events, job fairs, and networking activities in Manila
• Manage the company's careers page on Facebook and other relevant platforms, keeping content current, engaging, and reflective of what it is actually like to work here
• Coordinate employer branding materials and collateral for campus and community events
• Support social media content that showcases Manila office life, culture, and team milestones
• Help position Dédale as an employer of choice for top graduates and young professionals in the Philippines
• Track reach, engagement, and applicant source data from branding activities; report quarterly to HR Head
• You will be the first face of the Manila employee experience. From the moment a candidate signs their offer, you are responsible for making sure their first days and weeks feel intentional, warm, and well-organized.
• Coordinate all Day 1 logistics for Manila new hires: IT setup, system access, welcome kit preparation, and workspace readiness
• Guide new hires through their first week with a structured schedule and genuine human touchpoints
• Coordinate and calendar the 30-day onboarding journey for Research Analysts, confirming all sessions, check-ins, and milestones with stakeholders ahead of each start date
• Maintain onboarding checklists and flag gaps to the HR Head for program improvement
• Administer a new hire satisfaction survey at the end of each onboarding period; consolidate results into a quarterly summary for the HR Head
• You will be the culture builder for the Manila office. This means designing and executing initiatives that strengthen connection and belonging, building the traditions and rituals that give the team a distinct identity, and ensuring employees feel recognized and celebrated at meaningful moments.
• Design and execute Manila culture initiatives that strengthen team connection and belonging
• Act as the first point of contact for employee queries and requests, routing to the right person as needed
• Support recognition programs and milestone celebrations
• Build Manila office traditions and rituals that give the team a distinct identity
• Conduct pulse checks and engagement surveys; prepare a quarterly engagement summary for the HR Head
• You will be the logistics backbone of learning in Manila. While the HR Head owns the strategy and the Research Head drives content and delivery, you ensure that every training session, development program, and learning initiative runs without friction.
• Coordinate training logistics: scheduling, venue or virtual link setup, and materials preparation
• Track training attendance and participation; prepare post-session feedback summaries
• Monitor Individual Development Plan (IDP) completion across the Manila team; flag overdue items to managers and the HR Head
• Prepare presentation materials for training sessions as directed by the HR Head or Research Head
• You will be the person who makes the Manila office feel like a place people want to show up to. This means maintaining a productive and engaging work environment, acting as the first point of contact for day-to-day office needs, and ensuring that the physical experience of working in Manila reflects the culture the team is building.
• Serve as primary point of contact for Manila office experience and day-to-day employee needs
• Recommend and implement improvements to create a productive and engaging work environment
• Support visitor management and coordinate on-site visits
• Handle HR and administrative tasks that require physical presence in Manila: document distribution, onboarding logistics, and office coordination

Talent & Culture Associate

• Source and qualify relevant industry experts against project briefs across sectors, functions and geographies
• Conduct in-depth profile reviews to assess expertise, seniority, relevance and fit, prioritizing high-value profiles
• Build and continuously strengthen expert pipelines, keeping records accurate, complete and current in Airtable
• Draft and refine screening questions to validate expertise and protect call quality
• Conduct expert calls and consultations, leading the conversation with structured discussion guides and strong questioning
• Screen and validate experts live, confirming fit and surfacing the most relevant, decision-useful insights
• Capture accurate call notes, working notes and transcripts, and extract structured data points into internal systems
• Translate expert interactions into clear, structured, actionable intelligence aligned to the project brief
• Build and maintain genuine, professional relationships with experts to encourage repeat participation
• Own follow-ups and re-engagement, reactivating dormant and high-value experts
• Represent Dédale professionally in every touchpoint, protecting its reputation and the expert experience
• Maintain expert consent, availability and compliance details accurately and on time
• Keep Airtable and internal platforms accurate and timely across sourcing, scheduling and engagement status
• Use AI tools and internal workflows to accelerate sourcing, screening, briefing and data enrichment without sacrificing quality
• Document activity thoroughly so projects remain auditable and easy to hand over
• Work with Research, Customer Success, Commercial and Operations to align engagement with project needs
• Clarify requirements with stakeholders and adjust sourcing and engagement accordingly
• Support ad hoc initiatives requiring expert sourcing, market mapping and intelligence gathering

Expert Data Excellence Associate sourcing industry experts for strategic intelligence

Data Excellence Associate

Expert Data Excellence Associate responsible for sourcing and engaging industry experts for strategic intelligence. Collaborating with various teams to enhance the expert network and improve data quality

• Collect, analyze, and interpret project data to identify trends, patterns, and areas for improvement.
• Prepare and present comprehensive reports, dashboards, and visualizations on project performance, including key metrics, risks, and issues.
• Collaborate with project managers and stakeholders to develop actionable insights and recommendations.
• Facilitate the delivery of projects within the portfolio through providing/facilitating the necessary support at key points in each project’s lifecycle and through appropriate interventions in a timely and effective manner.
• Monitor project progress against established plans, budgets, and timelines.
• Identify and communicate deviations, risks, and issues to project managers and stakeholders.
• Collaborate with project teams to implement corrective actions and mitigation strategies.
• Partner with delivery leads and PMO leaders to prepare reports and presentations to senior management and other key stakeholders to provide transparency around program health, activities, budget and actual costs, progress and adherence to standards.
• Evaluate existing project management processes and methodologies, identifying areas for improvement.
• Collaborate with the PMO Lead and project managers to develop and implement process enhancements.

Analyzing project data and providing insights for effective project management at QBE.

PMO Associate Lead

Analyzing project data and providing insights for effective project management at QBE. Collaborating with project managers to enhance processes and performance delivery.

• Manages and executes daily cash processes such as bank transfers and foreign exchange transactions.
• Coordinate fundings internally (management and within Finance team) and externally (banks and partners)
• Assists in all cash management transactions.
• Resolves and raises all cash issues in a timely manner.
• Posts daily and monthly reports on ending cash balances and operational receivable balances.
• Maintains and compiles all account balances.
• Performs bank account reconciliation.
• Provides data and supporting documents to the accounting team for journal entry preparation relating to cash management activity.
• Maintain banking relationships
• Maintain a system of policies and procedures that impose an adequate level of control over treasury activities
• Perform related duties as required

Treasury Associate managing cash processes at leading crypto brand in Philippines

Treasury Associate

Treasury Associate managing cash processes for established crypto brand in Philippines. Collaborating with finance team and external partners to enhance cash management operations.

• Perform daily cash reconciliations between bank accounts, accounting systems, and internal records across multiple funds and legal entities.
• Investigate, research, and resolve cash breaks and reconciliation exceptions within established service level agreements.
• Monitor daily cash movements including capital calls, distributions, management fees, carried interest, investment funding, and operating expenses.
• Record and validate cash transactions within the fund accounting platform while ensuring accurate general ledger postings.
• Coordinate with internal and external stakeholders to resolve outstanding cash discrepancies.
• Assist with quarter-end, and year-end close processes by ensuring all cash activity has been accurately reconciled.
• Support external audits by providing reconciliation support, documentation, and responding to auditor requests.
• Identify opportunities to improve reconciliation processes through automation, standardization, and enhanced operational controls.
• Look at existing processes and ask whether AI and automation could do them better

Cash Reconciliation Associate joining Belltower Fund Group's FAST team

Cash Reconciliation Associate

Cash Reconciliation Associate in investment fund accounting at Belltower Fund Group. Performing daily cash reconciliations and collaborating with internal and external stakeholders.

• Accurately and skillfully performing audits
• Preparing audit work papers and adjusting trial balances
• Utilizing time management to plan and schedule client engagements
• Assembling trial balances and compiling financial statements into a written report to be presented
• Effectively communicating the accuracy of financial statements and other financial information to clients and co-workers
• Continuously fostering relationships with coworkers and clients

Senior Audit Associate for CPA firm Aprio specializing in real estate and non-profit audits

Senior Audit Associate – Real Estate, Non-Profit, Employee Benefits Plan

Senior Audit Associate for Aprio, a top CPA and advisory firm, performing audits in real estate and non-profit sectors. Involves financial statement preparation and client relationship management.

• Manage requests to create, update, and review standard operating procedure (SOP) and knowledge base content; adapting SOP to user-friendly formats (FAQs, interactive guides, videos, presentations, etc.).
• Document and map operational processes, identifying improvements and ensuring alignment with operational reality and opportunities to increase efficiency and effectiveness. Once approved, comminuted and uploaded to Zendesk; ensuring accessibility and clarity, as well as providing process updates for quality assurance and training for validation and implementation.
• Monitor content usage of the knowledge, collect agent feedback, to propose improvements; creating strategies to improve the user experience within the knowledge base.
• Coordinate with stakeholders (supervisors, managers, product, operations, compliance) to understand their needs, gather requirements, and define process improvement goals and objectives, validate changes and ensure proper implementation of updates.
• Research best practices in fintech industry processes and ensure the organization of the documentation repository.

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