Document Collection Associate

Abby Care

Document Collection Associate helping families navigate insurance approval processes. Collecting and reviewing documentation while managing high call volumes in a remote role.

Posted 7/13/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing documentation processes and ensuring compliance with Medicaid and Medicare regulations while providing exceptional customer service in a fast-paced healthcare environment. Proficient in handling high-volume communications and maintaining organized records to support family onboarding and insurance approvals.

Highest-signal resume keywords

Customer Service ExperienceHigh-Volume Call ManagementOrganizational SkillsHIPAA Compliance FamiliarityHealthcare Operations Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Documentation ManagementInsurance Approval ProcessPrior Authorization ExperienceAttention to DetailMulti-Priority Management

Soft Skills

Verbal CommunicationWritten CommunicationCompassionate CommunicationPatient CommunicationProfessionalism

Tools & Technologies

SalesforceSlackGoogle DriveDocument Tracking Systems

Industry Keywords

MedicaidMedicareHealthcare DocumentationConfidentiality StandardsAdministrative Support

About the role

Key responsibilities & impact

Collect, review, and track required documentation from families and caregivers
Support the insurance approval process by obtaining and validating required documents
Manage a high volume of inbound and outbound calls with families, doctors' offices, and insurance companies (50–70 calls per day)
Guide families through documentation requirements and next steps
Ensure documentation is accurate, complete, and compliant with Medicaid, Medicare, and state regulations
Maintain organized records and monitor document expiration dates
Send timely follow-ups and reminders to families and external stakeholders
Communicate professionally via phone, email, and text
Collaborate with onboarding, credentialing, and family support teams
Escalate issues that may delay approvals or impact family onboarding

Requirements

What you’ll need

2+ years of experience in customer service, administrative support, healthcare operations, or a related field
Fluent in English
Experience handling high-volume inbound and outbound calls in a fast-paced environment
Strong organizational skills and exceptional attention to detail
Ability to manage multiple priorities and deadlines simultaneously
Excellent verbal and written communication skills
Professional, compassionate, and patient communication style
Familiarity with HIPAA requirements and confidentiality standards
Preferred: Experience with prior authorizations
Preferred: Experience working in healthcare operations
Preferred: Familiarity with Medicaid, Medicare, or healthcare documentation requirements
Preferred: Experience using Salesforce, Slack, Google Drive, or similar systems
Preferred: Experience working with document management or tracking systems

Benefits

Comp & perks

Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – global team members are eligible for an annual company performance bonus.
Generous paid time off. We provide 15 days of paid time off that allow you to recharge, along with 10 paid company US holidays.
Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
Set Up for Success. We provide a company-issued laptop to support you in your role.
Growth Opportunities. Build your leadership skills while working with teams in various markets across the US.