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IT Associate
VIATechnikIT Associate supporting VIATechnik’s operations through hardware, software, and network troubleshooting. Configuring devices, managing accounts and assets, and improving IT operations with automation tools.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong knowledge in Windows System Support and Directory Services, with capabilities in IT Support and Helpdesk functions. Proficient in device setup, imaging, asset management, and familiar with ticketing systems to enhance operational efficiency.
Highest-signal resume keywords
Windows System SupportIT Support/Helpdesk ExperienceDevice Setup and ImagingTicketing Systems (Spiceworks)Collaboration and Problem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT SupportHelpdesk SupportWindows System SupportDevice SetupImagingAsset ManagementSystem MaintenanceSecurity PatchesUser Account ManagementIncident Documentation
Soft Skills
CollaborationProblem-Solving
Tools & Technologies
Ticketing SystemsSpiceworksAutomation ToolsAI Tools
Industry Keywords
IT SupportHelpdeskUser OnboardingUser OffboardingIT Asset InventoryVendor Coordination
About the role
Key responsibilities & impact- Provide 1st/2nd-level support for hardware, software, and network issues
- Set up and configure desktops, laptops, printers, and peripherals
- Manage user accounts, permissions, onboarding, and offboarding tasks
- Perform routine system maintenance, updates, and security patches
- Maintain IT asset inventory and coordinate with vendors
- Document incidents, escalate as needed, and identify patterns for improvement
- Explore and integrate automation/AI tools to streamline IT operations
Requirements
What you’ll need- 6 months to 1 year of experience in IT support/helpdesk
- Fresh graduates are welcome to apply
- Strong knowledge of Windows system support and directory services
- Comfortable with device setup, imaging, and asset management
- Familiarity with ticketing systems such as Spiceworks
- Excellent collaboration and problem-solving skills
- Willingness to be assigned to the Alangilan, Batangas office
Benefits
Comp & perks- Growth opportunities and exposure to the latest IT tools
- Exposure to system administration, security, and asset management
- Learning directly from experienced IT mentors during the first 3 months in Makati
- Collaborative culture