Agent

• You approach households on site to discuss energy optimization and photovoltaic systems
• You record interested prospects in seconds using the Anyplace app
• You plan your day flexibly with our map view and territory overview
• You work independently and act as the first point of contact for customers' initial questions

Field Agent promoting energy efficiency and photovoltaic solutions to households

Field Agent – Energy Consulting

Field Agent promoting energy optimization and photovoltaic solutions in Germany. Engaging with households and managing leads through a modern app in a flexible work environment.

• Answering incoming calls via the Hotline
• Supporting customers with the use of lockers (payments, malfunctions, access, etc.)
• Analysing and resolving technical or operational issues remotely
• Escalating more complex issues to the right team or person
• Contributing ideas to improve service and flagging recurring problems
• Working in a shift system (including evenings, nights, and weekends where applicable)

Hotline Agent supporting customers with locker solutions in a remote role

Hotline Agent – Student

Hotline Agent assisting customers with smart locker solutions remotely. Handling inquiries and resolving technical issues while working flexible shifts.

• Führen der dir zugeordneten Teams
• Setzen von smarten Zielen und Nachhalten der Ergebnisse
• Sicherstellen der gesetzten KPIs
• Umsatz erreichen
• Onboarding und Kennenlerntage für neue Mitarbeiter

Teamleiter für Vertriebsteams bei Henry Schein

DE Agent – Outbound

Teamleiter für Vertriebsteams bei Henry Schein, verantwortlich für Umsatz und KPIs. Beaufsichtigen von Onboarding und Teamstruktur mit flexiblen Arbeitszeiten.

• Incidents und Service Requests telefonisch oder via Ticketsystem entgegennehmen und lösen.
• Anfragen klassifizieren, priorisieren und dokumentieren.
• Unterstützen von Microsoft Server, Clients und User-Support inklusive Hardwarebereitstellung via Intune.
• Kunden vor Ort betreuen und deren IT-Landschaften kennenlernen.

2nd Level Service Desk Agent supporting users with IT issues in Berlin.

2nd Level Service Desk Agent – Berlin

2nd Level Service Desk Agent supporting users with IT issues, focusing on Microsoft services. Responsibilities include resolving service requests and providing on-site customer support in Berlin.

• You are the first point of contact for IT incidents, service requests and user inquiries — by phone, email, or ticketing system.
• You independently analyze and resolve technical issues at 1st level and support more complex matters at 2nd/3rd level.
• You also install, configure and maintain hardware and software as part of rollouts or updates.
• You document recurring issues in the knowledge base and actively help improve our support processes.
• You perform monitoring tasks to ensure system availability and work closely with internal and external partners.
• Additionally, you prioritize requests based on business impact and SLAs — escalating to the IT Service Manager when necessary.
• You participate in IT projects and support training and awareness initiatives for our users.

IT Service Agent providing technical support and solutions in a remote setup.

IT Service Agent

IT Service Agent role focused on technical support for clients. Collaborate with teams to ensure IT functionality in a remote setting.

• Offer a warm and welcoming reception to our guests
• Perform check-in and check-out procedures
• Receive and process reservation inquiries
• Responsible for cash handling and accounts receivable control
• Contribute to efficient operational processes in early, late and night shifts
• Ensure active communication flow between all departments

Front Office Agent welcoming guests, handling check-ins/check-outs, reservations, cash management and supporting shift operations.

Front Office Agent – STARS

Welcome guests and manage front desk operations, including check-in/out and reservations.
Ensure accurate cash handling, effective communication across departments, and support for all shifts.

• Support and communicate with our guests and partners via WhatsApp, email, chat and, when necessary, by phone
• Handle inquiries about bookings, arrivals & departures, special requests and feedback
• Address guest inquiries of a technical nature, follow-up questions about cabin stays, as well as complaints and other feedback
• Support quality assurance of our guest processes and help improve the use of AI and automated workflows

Guest Experience Agent responsible for guest communications and support in a remote setup

Guest Experience Agent, German-speaking

Guest Experience Agent managing guest experiences and inquiries for a hospitality-tech startup. Requires German language skills and offers a fully remote work setup.

• Warmly welcome guests
• Perform guest check-ins and check-outs
• Receive and process reservation inquiries
• Take responsibility for cash handling and accounts receivable control
• Carry out Front Office administrative tasks reliably and independently
• Contribute to an effective and efficient operation during early, late, and night shifts
• Ensure active communication flow between all departments of the hotel

Front Office Agent at Hampton by Hilton in Dortmund

Front Office Agent managing guest check-ins, check-outs, and reservations at Hampton by Hilton Dortmund. Contributing to effective operations and maintaining a welcoming atmosphere for guests.

Agent jobs in Germany

See all jobs on JobTailor

Field Agent – Energy Consulting

Hotline Agent – Student

DE Agent – Outbound

2nd Level Service Desk Agent – Berlin

IT Service Agent

Front Office Agent – STARS

Guest Experience Agent, German-speaking

Front Office Agent – STARS