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Raus

Guest Experience Agent, German-speaking

Raus

Guest Experience Agent managing guest experiences and inquiries for a hospitality-tech startup. Requires German language skills and offers a fully remote work setup.

Posted 7/7/2026part-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in the hotel and hospitality industry, with proficiency in German and English. Capable of managing guest inquiries through various communication channels while ensuring quality assurance and improving automated workflows.

Highest-signal resume keywords
Customer Service ExperienceGerman Language Proficiency (C1+)Experience with CRM ToolsDigital AffinityStructured Working Style

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
Team PlayerAttention to DetailReliability
Tools & Technologies
SlackNotion
Industry Keywords
Hotel IndustryTourismHospitality

About the role

Key responsibilities & impact
  • Support and communicate with our guests and partners via WhatsApp, email, chat and, when necessary, by phone
  • Handle inquiries about bookings, arrivals & departures, special requests and feedback
  • Address guest inquiries of a technical nature, follow-up questions about cabin stays, as well as complaints and other feedback
  • Support quality assurance of our guest processes and help improve the use of AI and automated workflows

Requirements

What you’ll need
  • Experience in customer service, ideally in the hotel, tourism or hospitality industry
  • Very good written and spoken German (C1+); good English skills
  • Experience working with Slack, Notion and CRM tools
  • Structured working style, reliability and an eye for detail
  • Strong digital affinity, team player and enjoyment of remote work

Benefits

Comp & perks
  • 100% remote work within a motivated team
  • Digital work environment
  • Flexibility to support work–life balance