Guest Experience Agent, German-speaking

Raus

Guest Experience Agent managing guest experiences and inquiries for a hospitality-tech startup. Requires German language skills and offers a fully remote work setup.

Posted 7/7/2026part-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support and communicate with our guests and partners via WhatsApp, email, chat and, when necessary, by phone
Handle inquiries about bookings, arrivals & departures, special requests and feedback
Address guest inquiries of a technical nature, follow-up questions about cabin stays, as well as complaints and other feedback
Support quality assurance of our guest processes and help improve the use of AI and automated workflows

Requirements

What you’ll need

Experience in customer service, ideally in the hotel, tourism or hospitality industry
Very good written and spoken German (C1+); good English skills
Experience working with Slack, Notion and CRM tools
Structured working style, reliability and an eye for detail
Strong digital affinity, team player and enjoyment of remote work

Benefits

Comp & perks

100% remote work within a motivated team
Digital work environment
Flexibility to support work–life balance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Team PlayerAttention to DetailReliability