Administration

• Run day-to-day office operations
• Keep supplies and equipment stocked and maintained
• Manage vendor and landlord relationships
• Help employees enroll in benefits and answer payroll questions
• Own onboarding and offboarding logistics
• Set up interview questions and pipelines in the ATS
• Partner with the legal team on visa and immigration processing
• Support the Chief of Staff with fundraising and investor visits
• Communicate company-wide announcements clearly and on time
• Help plan and execute company gatherings and events

Office Manager – HR Administrator

• Responsible for the development, maintenance and implementation of Health System, IDN and GPO (Strategic Accounts) bids, renewals and proposals.
• Acts as a primary liaison between Merit’s Strategic Accounts Department and both internal and external customers.
• Assist with proposal preparation, contract administration, customer contact activities, contract fulfillment, and compliance in accordance with company policies, legal requirements, and customer specifications under the supervision of the Strategic Accounts Supervisor.
• Assists with financial impact reports for bids, proposals and renewals for review by executive officers and Strategic Account Director under the supervision of the Strategic Accounts Supervisor.
• Assists in educating, interpreting and communicating essential information regarding terms and conditions of contracts.
• Assists in monitoring all contracts for consistency and pricing uniformity.
• Oversees on-going contract analysis, including verifying and managing contract compliance issues, including corrective actions to help assure achievement of S.A. and corporate goals; verifying and managing customer qualification under various contract criteria; verifying, managing and coordinating group pricing.
• Oversees individual facilities’ group membership designations.
• Designs and develops queries using internal and external database systems for generation of analyses and reports relative to contract progress, group membership, pricing, eligibility, administrative reports and administrative fees.
• Conduct analysis to identify trends, issues, and process improvement opportunities to increase efficiency and improve customer relationships.
• Composes correspondence requiring understanding of technical matters.
• Notes commitments made by manager during meetings and arranges for implementation.
• May, in the manager's absence, ensure that requests for information or action are relayed to the appropriate individual(s) and, as needed, interprets such requests and assists in implementing action where necessary.
• Performs other related duties and tasks as required.

Strategic Accounts Contracts Administrator

• Ensuring Service Level Agreement goals are being achieved daily
• Ensuring all agents are following scheduled activities
• Monitoring call volume throughout the day and making changes to scheduled activities as needed
• Updating agent schedules in real time to account for ad hoc needs or absenteeism
• Understand staffing coverage and offer Extra Time or Unpaid Time Off as needed
• Assists in onboarding new hires
• Assist with remote employee processes (sending policies, return labels, tracking of equipment)
• Work with center leaders to determine trends in agent behaviors/call volume and help determine appropriate action plans.
• Communicate with agents, supervisors, center leaders through multiple platforms
• Manage multiple Teams channels
• Assist in answering agent questions, from technical issues to policy and procedure topics
• Assist in management of facilities
• Other duties as assigned

WorkForce Administrator

• Administer and maintain the Polaris ILS, including system configuration, permission management and user account creation across multiple library organizations
• Support and troubleshoot circulation functions, including loans, holds, renewals, fine management and notifications, in alignment with each library’s individual policies
• Manage system upgrades, releases, hotfixes and support cases in coordination with the vendor
• Maintain patron database integrity, including registration workflows and data standards
• Manage integrations with third-party services such as discovery layers, e-content providers, online payment systems and SIP2/NCIP/API authentication systems
• Oversee bibliographic and item record integrity and support cataloging workflows
• Assist with the creation of reports to support library operations, collection analysis and statistical reporting
• Perform data clean-up, normalization and bulk record updates
• Provide frontline and escalated support to library staff across all departments
• Develop training materials and conduct staff training sessions for Polaris workflows
• Other duties as assigned

IT Administrator – Polaris

• Lifecycle management of Windows as a Service
• Windows Client OS configuration, testing, deployment, and issue tracking
• Software package development, testing, deployment, and issue tracking
• Maintaining enterprise level configuration and management of Windows Client OS
• Proactive discovery and remediation of potential issues within job area
• Interpret a customer’s description of a problem and determine possible solutions
• Educate and train support level staff in the use of established processes
• Coordinate with hardware and software vendors to troubleshoot problems as needed
• Create and maintain detailed documentation on processes and procedures for all systems within job area

Specialist, Systems Administration

• Process warranty related information in appropriate databases under limited supervision
• Respond to request in a timely manner, performing due diligence checks prior to updates
• Communicate with stakeholders to gather information in order to properly process requests
• Manage the One-Off Authorization inbox, Templates and Rules and respond or redirect additional email traffic
• Communicate with Channel Readiness and Training teams effectively to document training needs and training availabilities
• Administrator for all Special Trainings – create classes in CST, monitor enrollments, email training links to students and close courses

Channel Training Administrator

• Troubleshoot, configure, upgrade, patch and maintain the Primavera database
• Configure, deploy and administer commercial and open-source software
• Maintain strong expertise and knowledge of current and emerging technologies and products.
• Provide best practice, recommendations and guidance to manage SSLM operations at scale
• Ability to implement a configuration management solution
• Scripting for DevOps processes
• Server Configuration
• Docker container deployment
• Researches, designs, develops, and/or modifies enterprise-wide systems and/or application software
• Coordinates activities with Product Owner
• Participates in Agile development activities, in keeping with SAFe
• Evaluates system interfaces and operational requirements.
• Documents testing and maintenance of system corrections.

SW Application Administrator/Analyst 3/4

• Provide one-to-one inbound telephone contact with applicants
• Provide support through outbound calls as well
• Accurate documentation

Benefits Administration Services Associate

• Field calls, emails, or texts from customers with claims
• Meet established service level requirements in contacting customers and processing claims
• Submit and manage claims to logistics providers, where appropriate, to recover any compensation for damage or loss due to negligence by logistics provider
• File subsequent claims on behalf of BIG to shipping carriers to maximize recovery
• Investigate customer claims to determine if required criteria is met to cover a loss, damage or theft claim
• Communicate clearly with customers any information or required documentation to resolve the claim
• Enter appropriate information into claim management system
• Gather information and prepare reports for audits as needed
• Assist in supporting annual audit and other compliance requests
• Perform training for teams as needed
• Update templates for customer responses to provide up to date information
• Make replacement orders as appropriate in Shopify /NetSuite
• Other duties as necessary but not outlined in this job description

Shipping Protection Claims Administrator

• Coordinating office administration activities including mail handling, meeting scheduling, event planning, and supply ordering
• Supporting contract administration and procurement, including vendor evaluation, cost tracking, and discount management
• Participating in budgeting and forecasting, including invoice processing, accruals, budget reviews, and financial reporting
• Monitoring and managing inventory levels, safety stock, and supply turnover to optimize holding costs
• Responding to internal and external customer requests with professionalism and efficiency
• Compiling and analyzing reports and data from multiple sources to support decision-making
• Reviewing and resolving discrepancies in cost responsibility reports
• Coordinating building maintenance needs such as landscaping, snow removal, and vendor communication
• Managing fleet logistics, including vehicle orders, dealership coordination, and repair tracking
• Taking on additional responsibilities as needed to support the team and operations

Field Office Administrator I – III

• Collaborate and engage with other ESRM and IT teams to execute on project scopes and defined deliverables
• Interface with various departments to establish requirements in identity processes and systems
• Manage identities, applications, and automations in Okta
• Define and maintain access control standards, role models, and entitlement structures across the enterprise
• Ownership of the identity platforms (IDP, PAM, IGA) to manage ongoing development and operational overhead
• Partner with compliance and audit teams to support access certifications, SOX/ISO controls, and audit readiness
• Work with tool owners and depart leaders to establish minimum access requirements
• Build and document access policies according to departmental, team, and organizational needs
• Provide operational support for all tiers in the IAM organization
• Provide SME insight into IAM best practices

Lead Identity Access Administrator

• Select and manage a team of data modernization and informatics staff
• Lead the team’s strategic planning and implementation process
• Manage data infrastructure to improve data integration, enhance interoperability, assure effective data governance, and support the development of reporting and visualizations
• Ensure modernization efforts achieve improved timeliness and quality of data, better coordination of data activities and systems, reduction of data burden, and integration of emerging and open-source technologies where possible
• Coordinate with experts across the agency to assess the agency data environment and identify improvements required for the development of an effective data warehouse and data integration strategy.

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