Administration

• Field calls, emails, or texts from customers with claims
• Meet established service level requirements in contacting customers and processing claims
• Submit and manage claims to logistics providers, where appropriate, to recover any compensation for damage or loss due to negligence by logistics provider
• File subsequent claims on behalf of BIG to shipping carriers to maximize recovery
• Investigate customer claims to determine if required criteria is met to cover a loss, damage or theft claim
• Communicate clearly with customers any information or required documentation to resolve the claim
• Enter appropriate information into claim management system
• Gather information and prepare reports for audits as needed
• Assist in supporting annual audit and other compliance requests
• Perform training for teams as needed
• Update templates for customer responses to provide up to date information
• Make replacement orders as appropriate in Shopify /NetSuite
• Other duties as necessary but not outlined in this job description

Shipping Protection Claims Administrator

• Coordinating office administration activities including mail handling, meeting scheduling, event planning, and supply ordering
• Supporting contract administration and procurement, including vendor evaluation, cost tracking, and discount management
• Participating in budgeting and forecasting, including invoice processing, accruals, budget reviews, and financial reporting
• Monitoring and managing inventory levels, safety stock, and supply turnover to optimize holding costs
• Responding to internal and external customer requests with professionalism and efficiency
• Compiling and analyzing reports and data from multiple sources to support decision-making
• Reviewing and resolving discrepancies in cost responsibility reports
• Coordinating building maintenance needs such as landscaping, snow removal, and vendor communication
• Managing fleet logistics, including vehicle orders, dealership coordination, and repair tracking
• Taking on additional responsibilities as needed to support the team and operations

Field Office Administrator I – III

• Collaborate and engage with other ESRM and IT teams to execute on project scopes and defined deliverables
• Interface with various departments to establish requirements in identity processes and systems
• Manage identities, applications, and automations in Okta
• Define and maintain access control standards, role models, and entitlement structures across the enterprise
• Ownership of the identity platforms (IDP, PAM, IGA) to manage ongoing development and operational overhead
• Partner with compliance and audit teams to support access certifications, SOX/ISO controls, and audit readiness
• Work with tool owners and depart leaders to establish minimum access requirements
• Build and document access policies according to departmental, team, and organizational needs
• Provide operational support for all tiers in the IAM organization
• Provide SME insight into IAM best practices

Lead Identity Access Administrator

• Select and manage a team of data modernization and informatics staff
• Lead the team’s strategic planning and implementation process
• Manage data infrastructure to improve data integration, enhance interoperability, assure effective data governance, and support the development of reporting and visualizations
• Ensure modernization efforts achieve improved timeliness and quality of data, better coordination of data activities and systems, reduction of data burden, and integration of emerging and open-source technologies where possible
• Coordinate with experts across the agency to assess the agency data environment and identify improvements required for the development of an effective data warehouse and data integration strategy.

Senior Application Administrator

• Support the daily operations of the practice by assisting with client communication, scheduling, referrals, and general administrative tasks
• Serve as a central point of coordination between clients, therapists, and administrative processes
• Maintain accurate logs and trackers (Call Log, Referral Tracker, etc.)
• Ensure administrative workflows are followed consistently and thoroughly
• Communicate payment-related information clearly and professionally when needed
• Assist with basic billing tasks including charging services and supporting client balances
• Support daily office operations and ensure a smooth and organized environment
• Assist with administrative tasks, documentation, and coordination as assigned
• Assist with social media coordination and content collaboration as directed

Office Administrator

• - Manage a portfolio of construction loans at various stages of the construction lifecycle
• - Review, reconcile, and process construction draw requests accurately and efficiently
• - Utilize technology platforms to manage loan files, upload documentation, enter budgets, and track project activity
• - Monitor project timelines and proactively identify potential delays or issues
• - Process loan extensions and servicing actions as needed
• - Review post-closing construction loan documentation for accuracy and compliance
• - Order and review project inspections and reconcile construction budgets
• - Analyze project financials, including sources and uses, budgets, architectural plans, and site plans
• - Maintain regular communication and strong working relationships with borrowers and general contractors
• - Collaborate cross-functionally with internal departments to meet deadlines and support successful project completion
• - Ensure compliance with Celtic Bank policies as well as state and federal regulations
• - Perform additional duties and special projects as assigned

Loan Administrator

• Ensuring Service Level Agreement goals are being achieved daily
• Ensuring all agents are following scheduled activities
• Monitoring call volume throughout the day and making changes to scheduled activities as needed
• Updating agent schedules in real time to account for ad hoc needs or absenteeism
• Understand staffing coverage and offer Extra Time or Unpaid Time Off as needed
• Assists in onboarding new hires
• Assist with remote employee processes (sending policies, return labels, tracking of equipment)
• Work with center leaders to determine trends in agent behaviors/call volume and help determine appropriate action plans.
• Communicate with agents, supervisors, center leaders through multiple platforms
• Manage multiple Teams channels
• Assist in answering agent questions, from technical issues to policy and procedure topics
• Assist in management of facilities
• Other duties as assigned

WorkForce Administrator

• Work assignments within our fast-paced environment
• Requesting, approving and rejecting agent fee requests
• Reviewing agent fee denial appeals
• Communicating escalated information to the client or supervisor as needed
• Pulling and maintaining fee reports
• Updating designated accounts
• Communicating with our clients throughout the lifecycle of each fee request as needed

Fee Administrator

• Acts as primary interface with customer for contractual issues.
• Monitors contract and associated program to ensure that contractual obligations are communicated and understood.
• Participates in contract proposal preparation, contract negotiations, contract administration, and customer contract activities to manage assigned contracts in accordance with company policies, legal requirements, and customer specifications.
• Works under general supervision to develop solutions to both routine and complex contractual matters to ensure company compliance with contract requirements on assigned programs.
• Ensures fulfillment of contract requirements, manage contract changes, and maintain historical information.

Principal/Sr Principal Contract Administrator

• Assists in executing and coordinating day-to-day brokerage operations
• Coordinates with the broker to prepare documents
• Administers and updates new and current client information
• Maintains accurate and organized records of client accounts
• Performs customer service functions by answering broker requests
• Contributes to the preparation of compliance reports
• Adheres to regulatory requirements and internal policies
• Assists in identifying and mitigating operational risks
• Supports the Brokerage team with any ad hoc tasks

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