Accounts Receivable

• Supervise daily cash application processes, ensuring accurate and timely posting of payments across multiple entities and currencies.
• Lead collections activities to reduce overdue balances and improve Days Sales Outstanding (DSO).
• Monitor accounts receivable aging and proactively address delinquent accounts.
• Investigate and resolve unapplied cash, short payments, deductions, and billing disputes.
• Partner with billing, operations, and customer service teams to resolve discrepancies and improve invoice accuracy.
• Perform and review account reconciliations, ensuring completeness and accuracy of customer accounts.
• Ensure compliance with internal controls, financial policies, and audit requirements.
• Prepare and present AR reports, KPIs, and cash flow insights to finance leadership.
• Identify and implement process improvements, including automation and standardization initiatives.
• Support system implementations and enhancements related to AR, ERP, and billing platforms.
• Lead, coach, and develop a team of AR analysts, fostering a high-performance culture.

Supervisor, Cash-In Accounts Receivable

• Manage collection requirements for a multi-million dollar portfolio of accounts.
• Effectively communicate with customers (verbal and written) to secure the collection of outstanding accounts receivable.
• Resolve customer discrepancy claims and nonpayment issues by collaborating with Billing and Sales Administration.
• Process credit card transactions, refunds, adjustments, and prepare recommendations for write-offs.
• Provide ongoing customer service, including data submission of invoices, generating statements, and handling special requests.
• Generate status reports detailing portfolio aging and payments.
• Prepare required documentation for placing accounts with third-party collections agents.
• Support the Credit & Collection Management team with special projects and provide coverage for colleagues as needed.

Senior Collections Specialist, Accounts Receivable

• Plan, organize, and manage activities related to the accounts receivable sub-ledger.
• Execute and oversee collections activities to reduce past due balances and improve DSO.
• Manage cash application activities, including review and reconciliation of cash receipts to bank statements.
• Perform customer credit investigations, support credit limit reviews, and manage credit holds.
• Manage receivables activity related to customer deductions and disputed balances.
• Review monthly reconciliations of major customer trial balances to the AR sub-ledger.
• Handle escalated customer issues and complex account inquiries.
• Own quarterly audit processes for AR and claims, including documentation, controls, and auditor support.
• Support special projects and continuous improvement initiatives.
• Ensure adherence to departmental policies and maintain accurate, current procedures.
• Manage customer claims including validation, processing, approval, and credit issuance for shortages, damages, returns, quality issues, promotions, price protection, and failure-to-supply claims.
• Drive timely claim resolution and actively manage claim aging.
• Prepare, analyze, and report claims metrics and trends.
• Identify opportunities to improve claims workflows through automation or process enhancements.

Associate Manager, Accounts Receivable, Claims

• Keeps track of received data and source documents.
• Prepares and sorts source documents, and identifies and interprets data to be entered.
• Contacts originators of source documents to resolve questions, inconsistencies, or missing data.
• Enters alphabetic, numeric, or symbolic data from source documents into computer following format displayed on screen, and enters necessary codes. Makes necessary corrections to information entered.
• Compiles, sorts, and verifies accuracy of data to be entered.
• Keeps record of work completed.
• Reviews error reports and enters corrections into computer.
• Transmits entered information into database. Files or routes source documents after entry.

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