Senior Collections Specialist, Accounts Receivable

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Collections Specialist managing a multi-million dollar portfolio at DSV, ensuring timely payment and resolving complex payment issues.

Posted 6/10/2026full-timeIselin • New Jersey • 🇺🇸 United StatesSenior💰 $65,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Manage collection requirements for a multi-million dollar portfolio of accounts.
Effectively communicate with customers (verbal and written) to secure the collection of outstanding accounts receivable.
Resolve customer discrepancy claims and nonpayment issues by collaborating with Billing and Sales Administration.
Process credit card transactions, refunds, adjustments, and prepare recommendations for write-offs.
Provide ongoing customer service, including data submission of invoices, generating statements, and handling special requests.
Generate status reports detailing portfolio aging and payments.
Prepare required documentation for placing accounts with third-party collections agents.
Support the Credit & Collection Management team with special projects and provide coverage for colleagues as needed.

Requirements

What you’ll need

A minimum of four years' experience in credit and collections, or two years' experience working with large, demanding and complex accounts.
Bachelors or Associates degree, or equivalent post-high school education/training.
Demonstrated ability to use Microsoft applications, specifically advanced Excel skills.
SAP experience is a strong asset.
Strong oral and written communication skills.
Ability to handle multiple projects and prioritize tasks effectively.
Required to interact professionally with customers and internal departments at all times.
Ability to work both independently and collaboratively as part of a team.
Shipping experience is preferred but not required.

Benefits

Comp & perks

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.
Health insurance
Retirement plans
Paid time off
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

credit and collectionsaccounts receivabledata submissionportfolio managementcredit card transactionsrefund processingwrite-offsstatus reportingdiscrepancy resolutionproject management

Soft Skills

communication skillscustomer servicecollaborationprioritizationindependenceteamworkproblem-solvingprofessionalismadaptabilityattention to detail