Account Specialist

• Perform all functions of an F&I Manager consistent with good business practices
• Achieve company- or leadership-set performance standards
• Isolate and resolve discrepancies in client performance and processes affecting solicitation, sales, and profit margins for Assurant Dealer Services products
• Organize, plan, and conduct client meetings
• Facilitate training for dealership personnel on Assurant Dealer Services products, policies, and procedures
• Identify opportunities for Assurant Dealer Services products not currently offered by existing clients
• Complete Home Office reports, including 2-day kickoff worksheets, Trip Reports, and Post Assignment Evaluations
• Submit business travel expenses and receipts to the Home Office
• Coordinate and book airline, hotel, and car reservations through the Corporate Travel Department
• Complete requests from the Program Administrator, Director of Training, and other company employees
• Manage expenses according to current Assurant Dealer Services guidelines
• Travel extensively to automotive client sites nationwide

Automotive F&I Account Specialist supporting dealership performance for Assurant’s vehicle protection services

Automotive F&I Account Specialist

Automotive F&I Account Specialist supporting dealership performance for Assurant’s vehicle protection services. Training dealership personnel, resolving process issues, and traveling nationwide to automotive clients.

• Navigate and resolve challenges within accounts to ensure customer needs are met
• Build a strategic territory plan by aligning shared priorities
• Partner proactively with territory teammates to address customer needs
• Use territory data and market trends to uncover local insights
• Facilitate planning sessions with key stakeholders
• Deliver real-time access support and ensure seamless customer experience
• Harness digital tools and omni-channel strategies to personalize outreach

Territory Account Specialist improving patient outcomes through account and healthcare provider engagement

Oncology Territory Account Specialist, Solid Tumor

Territory Account Specialist at Novartis enhancing patient outcomes by managing key accounts. Leveraging clinical selling expertise to navigate healthcare provider relationships effectively.

• Submit medical claims in accordance with all federal, state, and payer-specific requirements.
• Ensure claims are correctly submitted and paid by reviewing and correcting edits, errors, and denials.
• Investigate and analyze claim errors and rejections to apply necessary corrections.
• Follow up with payers and collect assigned insurance accounts receivable.
• Stay informed about payer updates and process changes for accurate claims submission and follow-up.
• Evaluate reasons for non-payment and take appropriate action to resolve claims for clients.
• Prepare and submit first- and second-level appeals with supporting documentation in accordance with payer guidelines and timelines.
• Identify and document coding, clinical, and registration issues for referral to the appropriate teams to correct claim errors and prevent future denials.
• Escalate stalled claims to the payer or Currance leadership as needed.
• Verify and adjust claims so that client accounts reflect correct liability and balances.
• Perform other duties assigned to support business needs.

Account Resolution Specialist managing medical claims for healthcare revenue cycle.

Account Resolution Specialist II

Account Resolution Specialist managing insurance claims and payments for healthcare clients. Ensuring timely resolution of medical claims and maintaining financial stability for organizations served.

• Manage a high volume of outbound and inbound renewal sales calls in a timely and professional manner.
• Follow established communication scripts while applying critical thinking and sound judgment.
• Actively listen to identify customer needs, clarify information, research issues, and provide appropriate solutions or alternatives.
• Meet and exceed individual and team sales goals and performance metrics.

Account Renewal Specialist supporting clients to ensure compliance with regulations

Account Renewal Specialist

Account Renewal Specialist ensuring client retention and satisfaction in a fully remote role. Working with clients on compliance support for FDA regulations in a mission-driven team.

• You’ll be part of our State, Local and Education (SLED) Public Sector sales team
• Building our client-base and making our current customers even happier
• Support account strategy with sales
• Drive and train online self-service, My Business, adoption of features and users to SLED customers
• Collaborate with sales to identify upsell, cross-sell and migration opportunities

Business Account Specialist driving SLED sales and customer satisfaction at Verizon

Business Account Specialist, SLED

Business Account Specialist joining the SLED Public Sector sales team at Verizon. Building client-base and improving customer experience through sales support and problem resolution.

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions
• Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes
• Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support
• Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements – virtually or in person
• Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency
• Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings

Territory Account Specialist managing key accounts for Novartis.

Dermatology Territory Account Specialist

Territory Account Specialist managing key accounts for Novartis in the healthcare sector. Focus on crafting personalized experiences and driving product demand in assigned geography.

• Promoting Pfizer’s product portfolio to health care providers and specialists
• Educating members of the healthcare community regarding the appropriate use of Pfizer products
• Calling on accounts and organized customers to help improve patients’ experience with Pfizer products
• Increasing Pfizer’s brand with high-value target customers by linking an insightful assessment of the account and/or business landscape with a strong understanding of Pfizer’s products and resources.

Senior Oncology Account Specialist promoting Pfizer products to healthcare providers.

Senior Oncology Account Specialist, Genitourinary

Senior Oncology Account Specialist promoting Pfizer's product portfolio to health care providers and improving patient care experiences. Requires significant sales experience in oncology and collaboration with healthcare professionals.

• Ensure that the firm receives timely payments from debtors.
• Monitor accounts, contacting clients with overdue balances, negotiating payment plans, and documenting collection efforts.
• Serve as a liaison between the firm and its clients, helping maintain financial stability.
• Regularly review the firm’s accounts receivable to identify overdue accounts.
• Keep track of outstanding debts and prioritize collection efforts.
• Ensure firm commitments are adhered to as related to billing, providing direct contact and follow-up with each partner and client as assigned to ensure timely billing and collections.
• Contact clients with overdue accounts via phone, email, or written correspondence.
• Communicate professionally and empathetically, maintaining positive relationships while addressing payment issues.
• Address client inquiries and complaints related to billing and outstanding balances.
• Work collaboratively with clients to find mutually beneficial solutions.
• Attempt to collect overdue amounts directly from clients.
• Negotiate payment plans or settlements to facilitate debt recovery.
• Generate monthly client reminder statements, making any necessary revisions.
• Prepare bankruptcy claims, research, and submit claims for unclaimed property, propose, set up and maintain promissory notes/personal guarantees to ensure client compliance and assist in obtaining and interpreting the of research information/credit reports.
• Prepare final demand letters for management’s signature to send to clients following approval by the Firm’s General Counsel’s office.
• Recommend proposed transfers of any accounts to Firm’s collections attorney, including preparing the placement letter for management signature, gathering of all collection activities, client details and any other pertinent documentation.
• Maintain accurate records of all communication with delinquent account holders, including date, time, name and title of person spoken to and details of conversation/email.
• Document payment arrangements, promises to pay, and any other relevant details.
• Provide consistent updates and correct client collections contact information to the business intake and client data teams.
• Identify, research, and propose solutions to issues affecting the Firm’s ability to properly invoice its clients and/or the client’s ability to timely pay our invoices.
• Prepare regular reports on the status of unpaid accounts and progress in debt recovery.
• Keep the firm informed about collection activities and trends.
• Update management of any potential collection issues requiring escalation and providing recommendations for resolution.
• Provide timely submissions of any recommended proposed write offs accompanied by the required supporting information and appropriate coding.
• Prepare, review, and distribute, as appropriate, monthly reports for delinquent AR and WIP to partners.
• Provide reports reflecting AR analyses, aged WIP, DSO, potential and existing AR and WIP reserves, agreed upon metrics and key performance indicators.
• Confer with billing partners to determine reason(s) for aged AR & WIP and present strategies to obtain payment and ensure timely billing of WIP.
• Ensure the firm is in compliance with the terms of service, client’s outside counsel guidelines or any existing agreements in effect with respect to the client and/or matter.
• Provide any accrual information to partners or clients as assigned or requested.
• Act as the resource to partners and clients to resolve any issues hindering payment to the Firm or the billing of WIP.
• Collaborate with our internal departments as required and related to the team’s projects, issues, and concerns.
• Ability to support and train Client Account Specialist on processes and procedures.
• Other duties as assigned.

Senior Client Account Specialist ensuring timely payments for Husch Blackwell.

Senior Client Account Specialist

Senior Client Account Specialist ensuring timely payments for Husch Blackwell while monitoring debts and communicating with clients. Foster relationships and manage financial stability for the firm.

• Engage Hematology Experts and other key Oncology customers within the assigned geographical universe and deliver clinically focused selling messages to support the launch of two bispecific agents
• Facilitate partnership with multiple collaboration partners; Regional Director, Territory-based Oncology Account Specialists, Reimbursement Specialists to proactively resolve customer needs
• Develop strong working relationships with aligned designated accounts and specialists
• Execute market profiling activities to ensure a deep understanding of regional and local health care delivery, influencers and payer systems
• Proactively identify business opportunities with assigned accounts
• Develop a breadth of relationships within each account to ensure an understanding of each account’s objectives, goals, and challenges

Hematology Oncology Account Specialist engaging key Oncology customers

Medical Account Specialist II – Hematology

Hematology Oncology Account Specialist engaging Hematologist and key Oncology customers for product launch. Focused on building revenue and delivering product goals.

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