Zuora

Support Engineer

• Serve as the primary contact for the Zuora premium customer base. Triage, evaluate, and provide answers to customer questions and issues in a timely manner.
• Provide assistance in putting action plans in place and facilitating effective communications.
• Recommend to product development teams areas of improvement in performance and feature capabilities that will improve our customers' successful use of our products and drive adoption.
• Understand and keep up-to-date on the latest product functionality, its dependencies, the underlying architecture and their operational impact.
• Monitor and manage application and back-end batch processes to ensure application uptime requirements and SLA compliance.
• Participation in weekly on-call rotation and weekend coverage for the production incident resolution team.
• Work with various cross functional teams to understand the root cause of issues reported and suggest alternate options and workarounds where appropriate.
• Research and develop solutions for customer support cases using extensive product knowledge and troubleshooting techniques.
• Share and develop best practices with team members to enhance the quality and efficiency of customer support and contribute to the knowledge base.
• Author technical documents on common issues and solutions in order to build the knowledge base.
• Establish strong working relationships with Engineering, Global Services, Sales, Technical Operations, Product Management and other internal resources as appropriate.

Salesforce Support Engineer

Solutions Engineer

• Act as a trusted partner and advisor to live, already-implemented customers to maximize value from Zuora
• Align Zuora solutions with customers’ strategic goals and optimize Order-to-Revenue operations
• Deliver customized, phased roadmaps and prioritize frameworks that deliver measurable outcomes
• Lead strategic workshops, standardization workshops, and detailed configuration/integration reviews
• Provide ongoing optimizations and tailored recommendations to maximize ROI and user satisfaction
• Guide customers through compliance, operational, and integration challenges to support long-term growth
• Collaborate with cross-functional teams and stakeholders to ensure solution scalability and adaptability

Enterprise Solution Architect, Zuora Revenue

Account Executive

• Zuora helps people subscribe to new ways of doing business that are better for people, companies and the planet.
• Zuora’s cloud-based software automates all subscription order-to-revenue operations in real-time for any business.
• We’re looking for a relationship focused, outcome-oriented account manager to help us take on this huge market opportunity.
• You’ll own the sales motion for large and scaling B2B SaaS accounts, working to enable growth and transformation inside their businesses.
• You’ll focus on identifying business challenges and needs, acting as a trusted advisor to develop deep relationships and converting prospect interest into new and successful Zuora customers.
• You will be the CEO aka “ZEO” of your franchise and career – owning, driving the strategy and leading the sales cycle with a cross-functional team including our award-winning customer service team.
• Be challenged and supported as a salesperson to grow as you’ll be surrounded by some of the brightest and most visionary people both in and outside of Zuora.

Enterprise Account Executive, New Business

• As a Zuora Enterprise Solution Architect (ESA)-Zuora Billing & CPQ, you will be a trusted partner and advisor to live, already-implemented customers.\n• This role is focused on maximizing the value of Zuora solutions by aligning them with customers’ strategic goals, optimizing Order-to-Revenue operations, and driving measurable business outcomes.\n• You will deliver customized roadmaps, lead strategic workshops, and provide ongoing optimizations to ensure that Zuora’s platform continues to meet customers’ evolving needs.\n• Acting as a key strategist, you’ll guide customers through challenges and opportunities, helping them unlock the full potential of Zuora to support their long-term growth and success.\n• Design scalable solutions that evolve with customers’ growth, ensuring long-term value creation and adaptability to changing business needs.\n• Prioritize frameworks that deliver measurable outcomes and align with best practices in subscription management and Order-to-Revenue processes.\n• Serve as a trusted advisor, offering actionable insights into industry trends, best practices, and process optimizations.\n• Provide strategic guidance to help customers leverage Zuora for operational agility, enhanced efficiency, and competitive advantage.\n• Proactively identify opportunities for innovation and improvement, ensuring customers continuously extract value from Zuora.\n• Lead standardization workshops to assess and optimize configurations, workflows, and customizations, establishing scalable and efficient frameworks.\n• Facilitate detailed workshops to refine configurations, improve system performance, and streamline processes, delivering tailored recommendations to maximize ROI and user satisfaction.\n• Lead technical configuration and integration reviews and provide optimization recommendations.

Salesforce Support Engineer

Enterprise Solution Architect, Zuora Revenue

Enterprise Account Executive, New Business

Senior Enterprise Solution Architect - Zuora Billing & CPQ