Zuora

Solutions Engineer

• Drive the technical win. Partner with AEs through enterprise sales cycles — discovery, solution design, objection handling, and clear differentiation — to secure the technical decision.
• Own account technical health. stay embedded with your accounts as a trusted technical partner — diagnosing billing and integration issues, guiding configuration and architecture best practices, unblocking adoption, and partnering with Support and Services on escalations so customers run on a healthy, scalable QTC foundation.
• Scope and build quote-to-cash solutions. Translate customer requirements across CPQ, billing, and revenue into a defensible QTC architecture — including consumption and usage-based billing models (metering, rating, mediation, invoice presentation, and downstream rev rec implications).
• Build and execute proofs of concept as a core part of the role — hands-on with APIs, data, and integrations (forward-deployed, not slideware).
• Go deep on consumption and AI-native monetization. Design and demonstrate how customers monetize usage- and AI-driven products — event/usage capture, rating at scale, and the billing and revenue implications of consumption pricing.
• Deliver technical presentations for business and technical stakeholders, including senior leadership — translating architecture and pricing-model tradeoffs into business value.
• Support technical health and adoption on your accounts — ensure customers realize value against agreed outcomes, and identify expansion across business units, cross-sell, and add-ons.
• Collaborate across Zuora and partners; contribute to RFPs/RFIs, field events, and customer references; support escalations cross-functionally.
• Travel within your territory as needed.

Customer Solution Engineer – AI Native, Consumption Quote to Cash

Analyst

• Leverage technology to conduct external market pricing and prepare pricing analyses to determine structure mapping
• Serve as the key contact for participation in compensation surveys
• Support annual compensation processes, including the Merit cycle, Corporate Bonus Plan, and Promotion cycle by:
• Evaluating global salary structures and making adjustment recommendations
• Testing and administering compensation processes within Zuora’s pay software
• Reviewing proposed pay changes against budget and for parity across teams
• Calculating and analyzing bonus payments
• Reviewing outcomes against budget
• Analyzing process results and outcomes
• Partner with HR Operations to support benefits-related onboarding, offboarding, and Total Rewards operations
• Support administration of the annual U.S. Benefits Open Enrollment process
• Monitor benefits discrepancy files and resolve eligibility issues in a timely manner
• Serve as the main point of contact for benefits invoices, including reconciliation and coordination with vendors and internal stakeholders
• Provide first-line support to employees by responding to benefits and compensation questions
• Assist in the development and maintenance of employee communications, training materials, and benefits resources
• Maintain and update policies, procedures, and documentation related to compensation, benefits, time off, and leave of absence programs
• Participate in compensation and benefits-related projects, compliance activities, process improvements, and other initiatives as needed
• Support leave of absence administration, including maintaining leave records in Workday, ensuring data consistency across systems, coordinating with managers on leave approvals, and responding to disability claims and requests in a timely manner

Total Rewards Analyst

• Serve as Zuora’s payments subject matter expert throughout the sales cycle.
• Partner with Account Executives to identify and develop opportunities within existing and prospective enterprise customers.
• Lead discovery sessions focused on payment architecture, gateway strategy, authorization performance, global expansion, and operational efficiency.
• Design solution architectures that support flexible payment ecosystems across multiple payment providers, gateways, processors, and payment methods.
• Deliver compelling technical presentations, demonstrations, workshops, and architecture reviews tailored to executive, business, and technical audiences.
• Advise customers on best practices for payment orchestration, intelligent routing, payment optimization, tokenization, payment resilience, and global payment acceptance.
• Collaborate with Product Management, Product Marketing, Partnerships, and Engineering to represent customer requirements and influence future product capabilities.
• Develop reusable solution assets, reference architectures, and technical enablement materials to scale payments expertise across the organization.
• Support strategic RFPs, proof-of-concepts, and complex enterprise evaluations.

Customer Solutions Engineer – Payments

• Own the Payments GTM plays and the Payments revenue number, including ARR growth and attach rates.
• Define the plays end to end: ICP, segmentation, messaging, competitive positioning, and channel strategy.
• Lead the overlay team that supports field AEs and SEs in deals, and build repeatable sales motions and enablement they can run.
• Build the GTM motion for Zuora's new agentic payment and orchestration capabilities, including the Payment Gateway Change (Volume Play), and drive adoption from launch to scale.
• Coordinate the Volume Play with the Payments Value-Added Services (Value Play) team so both motions reinforce each other.
• Develop co-sell motions, campaigns, and programs with PSP and gateway partners, and manage a competitive, multi-partner ecosystem with diplomacy.
• Contribute market and deal feedback to the Payments roadmap, partnering with Product and the CPO organization on priorities.
• Define and track KPIs for revenue growth, partner performance, enablement effectiveness, and product adoption, and report to senior leadership.
• Work AI-native: use AI agents to scale your output and capture plays, enablement, and partner motions as reusable skill files the team can improve.

GM, Payments

Technical Account Manager

• Conduct requirements gathering, gap analysis, testing and support sessions with customers.
• Work directly with Zuora Product Engineers on customer use cases and feedback
• Create, review and understand data/object models documentation.
• Create, review and understand process flows and architecture diagrams.
• Help maintain the overall customer health and be focused on the technical health of the customer.
• Establish and maintain system configuration, architectures and an overall runbook for each of your customers.
• Provide your customers with expertise on their Zuora product configuration, our Zuora APIs and integration best practices.
• Document requirements and user stories and reviews the list of requirements/user stories with the customer for sign-off.
• Design and document sound functional and technical solutions, including process flows, technical customizations, and integrations.
• Provide guidance and updated best practices to customers using quarterly roadmaps and new features.
• Follow up with customers to ensure delivered work meets original requirements and approved designs.
• Review with the customer new or updated solutions, ensure the customer is satisfied with the work performed
• Develops and delivers custom customer solution specific training materials.
• Supports the customer with regularly scheduled calls to answer functional and technical questions.

Customer Solution Engineer – AI Native, Consumption Quote to Cash

Total Rewards Analyst

Customer Solutions Engineer – Payments

GM, Payments

Senior Technical Account Manager