Zocdoc

Full-stack Engineer

• Owning the end to end development of consumer facing applications, working across C#, React, and AWS-based microservices to deliver secure, high-quality code that impacts millions of patient-provider interactions monthly
• Building reliable, performant systems that power Zocdoc’s provider calendar and inbox, handling complex scheduling logic and scalability challenges, and guiding long-term technical strategy
• Collaborating with our agile team of dedicated and brilliant engineers, product managers, and designers to ensure a polished user experience
• Championing a culture of engineering excellence, leading by example in code quality, performance, and operational ownership
• Mentoring your peers, with the notion that helping others means learning and growing yourself
• Working with cutting edge GenAI tools and technology

Staff Software Engineer, Appointment Management

• Architect, build, and maintain high-quality, scalable software systems that power Zocdoc’s AI Phone Assistant.
• Design and implement AI-driven workflows, integrating large language models (LLMs) and conversational AI into production systems.
• Lead prompt engineering, model integration, and system optimization to improve accuracy, responsiveness, and reliability.
• Collaborate cross-functionally with product, design, and data science teams to deliver production-grade AI capabilities.
• Drive the evolution of our AI platform — from experimentation and rapid prototyping to scalable, reliable systems in production.
• Ensure system scalability, observability, and performance as the product grows rapidly.
• Stay ahead of the curve on emerging GenAI tools and technologies, and apply them to solve real-world user problems.

Staff Software Engineer, AI

• Making a meaningful impact as you participate in all phases of product development, including the design, development, testing, and release of provider and patient-facing features
• Lead large, high visibility projects.
• Manage deadlines and navigate ambiguity.
• Shipping scalable production code across the development stack
• Ownership of the software development lifecycle - including architecture, development, testing, and observability
• Building and fostering relationships with our agile team of engineers, product managers, and designers
• Mentoring your peers, with the notion that helping others means learning and growing yourself
• Promote new technologies and new process to improve the way we work.
• Working with cutting edge GenAI tools and technology

Staff Software Engineer – Scheduling

• Charting the technical course that cements Zocdoc as the leader in healthcare data exchange—drafting technical roadmaps, setting technical priorities, and driving visionary initiatives
• Collaborating across product, analytics, and engineering to spot the next wave of platform capabilities, launch breakthrough services, and tap into entirely new product frontiers
• Building large-scale APIs and microservices, creating frictionless data flows that truly empower both patients and providers to access care and information in real time
• Mentoring fellow engineers, supercharging team throughput through robust coding standards, automated workflows, and a culture that embraces continuous improvement
• Spearheading bold innovation, whether it’s adopting generative AI, exploring emerging data sources, or pioneering architectural strategies that keep Zocdoc ahead of the pack in healthcare tech

Staff Software Engineer, Provider Interoperability

Customer Support

• Fully owning the leadership and management of a team of Provider Experience Specialists to deliver exceptional customer service.
• Authentically coaching team members at various performance levels, fostering their growth and development.
• Building and fostering relationships with your direct reports, cross-functional stakeholders, and senior leadership.
• Identifying challenges and opportunities in the role and correctly identifying the primary ones that impact the business.
• Solutionizing with senior leadership and effectively communicating with cross-functional stakeholders.
• Creating bespoke Salesforce Reports (or Dashboards) to quickly diagnose team challenges and effectively communicating performance metrics to your manager and the leadership team.
• Providing supervisor coverage and support, handling all escalated issues, including complex technical issues and staffing adjustments.

Manager, Provider Experience – Customer Experience

Infrastructure Engineer

• Own platform reliability & operations for data infrastructure: capacity planning, incident response/on‑call, disaster recovery, and performance tuning across compute and storage (e.g., Databricks, Snowflake, Glue/Athena, Kinesis/Kafka).
• Architect the lake / lakehouse layers (Delta Lake / Apache Iceberg / Hudi) with clear data contracts, schema evolution, compaction, and retention; build the controls that make it safe and fast.
• Harden platform surfaces (networking, IAM, encryption, key management, VPC endpoints/PrivateLink, Lake Formation/Unity Catalog) for PHI/PII, auditing, and least‑privilege by default.
• Establish observability for data systems (Datadog/CloudWatch): golden signals, lineage, SLIs/SLOs, and cost telemetry/FinOps.
• Infrastructure‑as‑Code everything (Terraform/CDK) including EMR/EKS clusters, Snowflake roles/warehouses, secrets, and CI/CD for data platform changes.
• Optimize warehouse usage (Snowflake preferred; BigQuery/Redshift welcome): warehouse sizing/queuing, clustering, pruning, caching, RBAC, cost controls.
• Partner with data engineering & security to set platform standards (orchestration like Dagster/Airflow; governance via Unity Catalog/Collibra/Lake Formation; quality and metadata services).

Staff Infrastructure Engineer, Data

Developer Relations

• Champion the developer experience.
• Measure and improve productivity, reduce cognitive load, and advocate for better tooling and workflows.
• Design and build core developer platform capabilities from service scaffolding and CI/CD automation to observability and deployment frameworks.
• Code daily in languages like Go, Python, TypeScript, and C#, shipping features that improve speed, reliability, and quality across our entire engineering org.
• Identify friction points and building tools that help teams move faster with confidence with automation.
• Lead technical design and architecture for systems that support thousands of builds, deployments, and releases per week.
• Collaborate closely with product engineers, infrastructure peers, and product managers to align platform capabilities with business priorities.
• Mentor and influence other engineers, share best practices in testing and design, and set a high bar for code quality and maintainability.

Staff Software Engineer, Developer Experience

Security Engineer

• Triaging alerts from our SIEM and EDR platforms to determine severity and next steps.
• Monitoring system, application, and audit logs for suspicious activity or violations of policy.
• Participating in our threat hunting program by researching anomalies or unusual patterns.
• Supporting our DLP (Data Loss Prevention) program by reviewing flagged events and escalating as needed.
• Running scheduled user activity risk reviews and investigating findings with guidance.
• Responding to security-related questions from across the company and providing helpful, informed guidance.
• Assisting with maintenance and tuning of security tooling, including SIEM, Endpoint Protection and DLP.
• Documenting procedures, playbooks, and investigation notes to improve team knowledge.

Information Security Analyst

Backend Engineer

• Leading and scaling the Interop Platform team- hiring, mentoring, and developing engineers into high performers and future leaders.
• Raising the technical bar- enforcing high standards for system design, code quality, observability, and reliability across all services.
• Owning platform delivery- ensuring APIs, data pipelines, and systems are secure, scalable, and reliable in a modern microservices cloud environment.
• Driving predictable execution- running clear planning, standups, and retros to ensure roadmap commitments are delivered with consistency and quality.
• Balancing priorities- making smart trade-offs between long-term platform investments and high-visibility business needs, keeping strategic goals in focus while unblocking immediate demands.
• Partnering across Zocdoc- working closely with Product, PMM, BD, and peer engineering teams to align on priorities, balance competing asks, and ensure every capability delivered drives real customer outcomes.
• Making progress visible- translating technical work into dashboards, narratives, and outcomes that executives, providers, and enterprise partners can understand and value.
• Anticipating future needs- pacing the platform ahead of demand by identifying reusable systems, data capabilities, and automation that unlock the next generation of products.
• Championing resilience- ensuring the platform meets enterprise-grade reliability, scalability, and HIPAA/PHI compliance requirements.
• Fostering innovation and continuous improvement- encouraging curiosity, experimentation, and investment in new technologies and patterns that expand Interop’s leverage.

Manager, Software Engineering – Backend

Engineering Manager

• Leading, managing, and growing a diverse team of engineers, driving initiatives to improve Sponsored Results' algorithm and bidding mechanisms.
• Partnering closely with product and sales teams, ensuring technical alignment with business goals and focusing on key client acquisition and retention efforts.
• Overseeing the development of features aimed at improving user experience and driving better experiences for patients and providers aiming to grow their businesses
• Supporting both high performance machine learning and full-stack development initiatives, ensuring the engineering team builds solutions with a focus on scale, performance, and reliability.
• Developing and executing a technical strategy that focuses on business growth, from improving bidding algorithms to driving competition and growth for clients.
• Championing mentorship, career development, and fostering a culture of continuous improvement within the team.
• Collaborating with other cross-functional teams to ensure SPO initiatives are well-integrated within the broader Zocdoc platform.

Senior Engineering Manager – Sponsored Results, Machine Learning

Data Engineer

• Own and evolve the data platform that connects producers and consumers, building contracts, frameworks, and endpoints to ensure reliable, transparent, and secure data.
• Focus on data quality, governance, and lifecycle management to enable responsible data sharing and activation across Zocdoc.
• Build and maintain endpoints and tooling for ingestion, validation, and discovery; develop data quality monitoring, validation, and observability processes.
• Partner with product engineers, analytics engineers, and security teams to enforce standards and compliance; manage metadata and governance systems (Unity Catalog, Collibra, OpenMetadata).
• Support education and adoption of data culture and best practices across the company; leverage CDP experience for governance and activation.

Senior Data Engineer, Data Platform

Business Operations

• Acting as a strategic thought partner to stakeholders across the company, with a priority on an excellent user experience
• Leading end-to-end execution of strategic initiatives with limited guidance, ensuring alignment with organizational objectives
• Working with other analysts, solution architects, and system administrators to design and build scalable solutions
• Gathering and documenting requirements via user stories, process flows, and functional specifications
• Prioritizing business needs and establishing roadmaps for your assigned domains
• Managing and scoping inbound feature and enhancement requests from internal users

Lead Analyst, Business Systems

AI Engineer

• Our Mission: Healthcare should work for patients... Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. Job Applicant Privacy Notice