Zocdoc

Artificial Intelligence

• Full ownership of AI-powered support workflows, including design, configuration, testing, and ongoing optimization across platforms like Forethought AI
• Identifying and implementing opportunities to automate workflows and reduce friction, improving both customer and agent experiences
• Building and fostering relationships with cross-functional partners including CX, Product, Engineering, Analytics, and external AI vendors
• Monitoring and driving performance across key metrics like containment, deflection, CSAT, and productivity, and taking action when results fall short
• Establishing quality standards and review processes to ensure AI interactions meet brand and customer experience expectations
• Translating emerging AI capabilities into pilots, experiments, and scalable operational rollouts
• Leveraging generative AI tools and technologies to continuously improve response quality and operational efficiency

Senior AI Support Operations Manager

Account Executive

• Identifying, prospecting, and developing new business opportunities across large health systems
• Building strategic relationships with executive stakeholders and establishing yourself as a trusted advisor throughout the sales process
• Owning the full enterprise sales cycle—from initial outreach through contract negotiation and signed agreement
• Leading complex, multi-threaded sales motions across clinical, operational, financial, IT, legal, procurement, and executive stakeholders
• Developing account strategies and territory plans to prioritize high-value opportunities and drive sustainable pipeline growth
• Delivering compelling executive presentations and building business cases that demonstrate measurable value for prospective clients
• Forecasting pipeline, revenue, and deal progression with a high degree of accuracy
• Partnering closely with Product, Marketing, Solutions, Finance, Legal, and Client Success to navigate complex deals and ensure a seamless transition to long-term partnership
• Representing Zocdoc at client meetings, industry events, and conferences while traveling up to 75%

Account Director – Health Systems

Engineering Manager

• Leading, managing, and growing a high-performing team of frontend engineers focused on design systems, accessible component libraries, and frontend platform tooling
• Owning the strategy and roadmap for Zocdoc's design system and accessible React component library, ensuring it is the preferred foundation for feature development across all product teams
• Driving accessibility across Zocdoc's web and mobile surfaces — establishing planning, build, and QA processes so accessible product development becomes a consistent, measurable standard
• Partnering with UX, Product, and Engineering to build and evolve a scalable, accessible, mobile-responsive component library that works seamlessly across web and native mobile platforms
• Identifying and delivering platform improvements that meaningfully speed up frontend and mobile development across the engineering organization
• Partnering with Product, UX, and Analytics to research and prioritize roadmaps and set a clear technical direction
• Mentoring and coaching engineers at all levels to deliver outstanding work in React.js and related frontend and mobile technologies
• Working with cutting edge GenAI tools and technology to accelerate development velocity, improve engineering workflows, and raise the bar on what the team can ship
• Setting technical strategy with a focus on scalability, developer experience, and ease of contribution across teams
• Contributing to Engineering Culture at Zocdoc — helping shape career ladders, supporting cross-team events, interviewing, and building a more inclusive technology workforce

Engineering Manager, Frontend Platform – Mobile

Procurement

• Negotiating contracts with SaaS, hardware, and services vendors.
• Driving contract renewals and ensuring timely execution with favorable terms.
• Overseeing onboarding of new vendors and suppliers, including compliance and documentation.
• Partnering with Legal, Finance, and InfoSec to ensure contracts meet company standards.
• Collecting, maintaining, and organizing procurement documentation.
• Supporting IT procurement activities, including technology asset procurement when needed.
• Identifying opportunities to improve procurement policies, processes, and vendor engagement.

Senior Analyst, IT Procurement

Full-stack Engineer

• Owning the technical roadmap for an automated, AI-driven vulnerability scanning platform across cloud infrastructure, container registries, operating systems, and application-layer software.
• Building context-engine models that correlate findings from SAST, DAST, SCA, and cloud posture tooling to determine true runtime exploitability.
• Implementing AI-assisted triage workflows that classify vulnerabilities, reduce false positives, and route validated issues to the right engineering teams.
• Leading targeted red teaming and collaborative purple teaming exercises to validate exploitable paths and strengthen runtime defenses.
• Partnering directly with Software Engineering and DevOps to build automated remediation pipelines, including dependency update pull requests and base-image patching workflows.
• Engineering security scanning guardrails into CI/CD pipelines and providing structured telemetry to support continuous compliance and executive risk visibility.
• Working with cutting-edge GenAI tools and technology to analyze findings, improve prioritization, and accelerate remediation workflows.

Senior Staff Software Engineer, Vulnerability Management

Engineering Manager – Frontend Platform, Design Systems

Solutions Engineer

• Full ownership of the continuous monitoring and health checks of system integrations.
• Troubleshooting and resolving real-time integration errors, API failures, and data flow disruptions.
• Building and fostering relationships with Account, DevOps, and IT teams to coordinate fixes and improvements.
• Analyzing logs and alerts to determine the root cause of system failures and documenting resolutions.
• Optimizing existing integrations for efficiency and enhanced performance.
• Working with cutting edge GenAI tools and technology.

Integration Health Engineer

Data Scientist

• Leading experimentation and analytical strategy across product, growth, monetization, marketing, and operational initiatives, often simultaneously
• Applying causal inference methodologies (difference-in-differences, synthetic controls, propensity methods, Bayesian experimentation) to real business questions where traditional A/B testing may not be feasible
• Partnering directly with directors and senior leaders to frame complex, cross-functional challenges and translate findings into clear recommendations that drive action
• Improving experimentation frameworks, metrics strategy, and analytical rigor across teams — developing scalable approaches for measurement, segmentation, forecasting, and incrementality
• Influencing roadmap prioritization and business strategy through rigorous analysis and precise communication of tradeoffs and uncertainty
• Mentoring and upskilling data scientists and analysts across the organization on experimentation, causal inference, and statistical best practices
• Partnering with Engineering, Product, and ML teams on instrumentation, data infrastructure, and analytics tooling
• Integrating generative AI tools into daily workflows to automate tasks, foster innovation, and maximize analytical productivity

Staff Data Scientist, Marketplace Analytics

Data Engineer

• Architecting and improving orchestration, monitoring, and data reliability systems.
• Defining modeling, semantic layer, and governance standards across teams.
• Optimizing warehouse performance and reducing compute spend.
• Implementing secure access controls and strengthening compliance practices.
• Partnering with Engineering to improve upstream data quality and contracts.
• Leading cross-functional initiatives that modernize and future-proof Zocdoc’s data platform.
• Mentoring engineers and guiding architectural decisions.