Zocdoc

Engineer

• Taking full ownership of partner enablement, from reviewing API designs to advising on auth flows, rate limits, and error handling.
• Authentically collaborating across Product, BD, and Sales to bring partner use cases to life and ensure successful go-lives.
• Troubleshooting real-world integration issues (headers, payloads, logs) and driving them to resolution while documenting fixes for the next partner.
• Building and maintaining high-quality technical assets, documentation, Postman collections, and OpenAPI specs, to accelerate time-to-first-value.
• Supporting pre-sales discovery alongside BD and Sales for new use cases, and contributing to post-launch partner success.
• Working with cutting-edge GenAI tools and technology to improve technical support, documentation generation, and workflow automation.

Partner Engineer

Software Engineer

• Designing, developing, testing, and deploying complex Salesforce and Amazon Connect solutions.
• Utilizing internal and external APIs to integrate platforms
• Building and maintaining Lightning Web Components, Apex solutions, and declarative automation.
• Identifying technical debt and recommending refactoring strategies.
• Writing technical documentation, deployment plans, and unit tests.
• Supporting discovery sessions, UAT, and design.
• Mentoring teammates and providing feedback on features.
• Acting as a point of escalation for production issues and complex bugs related to the CX tech stack.

Senior Developer – Systems

Full-stack Engineer

• Full ownership of the technical strategy for the Provider Performance analytics platform.
• Architecting and writing code for key roadmap initiatives.
• Building and fostering relationships with engineers on your team and partners in Product, Design, and Analytics to refine and execute the product vision.
• Improving the reliability and accuracy of our core data and booking attribution systems.
• Mentoring engineers through code reviews, design discussions, and 1:1 pairing.
• Working with cutting edge GenAI tools and technology, with an eye towards future goals like AI-generated insights and custom-queried dashboards.

Staff Software Engineer – Provider

Marketing

• Provider Acquisition Funnel Analytics: Own measurement of the Zocdoc.com Provider website, collaborating with Product and Marketing to understand user journeys and improve engagement, conversion rate, and overall acquisition through experimentation and top-of-funnel optimization.
• B2B Marketing Analytics: Analyze performance of B2B marketing campaigns, including account-based marketing (ABM) initiatives targeting large accounts; design lift analyses and attribution across channels to inform spend allocation.
• Attribution & Cost per Acquisition Methodology: Build multi-touch attribution models, codify cost per acquisition measurement across channels, and establish frameworks for marketing mix modeling and incrementality testing (MMM, Shapley/Markov chain, Bayesian geo holdouts).
• Experimentation & Causal Inference: Partner with Marketing to design rigorous experiments, set minimum detectable effect thresholds, and ensure robust design for causal inference.
• Turning Analysis Into Influence: Build executive-ready presentations with structured narratives and actionable recommendations on spend and resource allocation.
• Cross-Functional Collaboration: Partner with Marketing, Product, Engineering, and Data teams to ensure clean data flows across the marketing measurement stack.

Principal Analyst, Marketing Science – Effectiveness

Product Designer

• Designing highly polished UI and interactions relevant to the healthcare industry
• Writing comprehensive documentation that communicates usage, intent, and rationale behind design decisions
• Fostering a communicative, team-oriented, and helpful design system operation
• Thinking deeply about complex systems architecture challenges
• Vibe-coding component interactions and animations
• Optimizing how we design and build at Zocdoc through internal processes, technologies, and tooling, including emerging technologies

Lead Product Designer, Design Systems

• Own the technical direction and architecture for Zocdoc’s Provider Onboarding platform, ensuring scalability, reliability, and extensibility across products and teams.
• Drive Zocdoc’s expansion into new and innovative offerings, taking technical ownership from roadmapping and prototyping through execution of 0→1 initiatives that span the company’s technology stack.
• Analyze and decompose complex product challenges to inform sound, scalable design decisions and guide long-term technical strategy.
• Design and build automation frameworks that transform manual onboarding workflows into intelligent, data-driven systems.
• Integrate with external data sources and systems (EHRs, insurance partners, and vendor pipelines) to enable frictionless provider activation.
• Leverage emerging technologies—such as LLMs and intelligent search—to enrich provider data and scale onboarding intelligently.
• Collaborate cross-functionally with Product, Design, Data, and Operations teams to translate business goals into robust technical solutions.
• Mentor and elevate engineers through code and design reviews, technical guidance, and by driving best practices in architecture and data quality.
• Champion a culture of engineering excellence, leading by example in code quality, performance, and operational ownership.
• Continuously improve platform observability and maintainability, ensuring the onboarding experience remains fast, reliable, and transparent for all users.

Staff Software Engineer – Provider Onboarding

Engineering Manager

• Leading, managing, and growing a high-performing team of full-stack engineers building the backbone of Zocdoc’s provider data systems
• Partnering with Product and Design to define and execute the roadmap for financial fit (in-network insurance management) and clinical fit (provider capabilities and patient needs)
• Owning the technical vision for how provider preference data integrates with Zocdoc’s search, scheduling, and matching algorithms
• Scaling our insurance and clinical taxonomy systems to handle millions of data points efficiently and accurately
• Driving the adoption of LLMs and intelligent matching to unify patient, provider, and insurance data inputs
• Mentoring engineers, driving quality and velocity, and fostering an environment of innovation and accountability
• Collaborating across Zocdoc Engineering to improve infrastructure, tooling, and processes that enable rapid, reliable delivery

• Leading the technical direction of Zocdoc’s acquisition platform, enhancing system stability and user experience. Guiding technical discussions, ensuring decisions are scalable and dependable, and aligning infrastructure with the team’s broader mission
• Building scalable APIs and microservices that power frictionless data access and informed patient decision-making
• Collaborating with design counterparts to iterate on user experiences and improve the overall customer journey
• Proactively engaging with product counterparts to align on vision, strategy, and execution, ensuring projects stay on track and deliver business value
• Mentoring engineers and driving team excellence through coding standards, automation, and continuous improvement
• Leading bold innovation initiatives centered on AI, leveraging emerging data sources and cutting-edge architectures to position Zocdoc as a leader in healthcare technology

Staff Software Engineer, Marketplace Growth

• Owning the end to end development of consumer facing applications, working across C#, React, and AWS-based microservices to deliver secure, high-quality code that impacts millions of patient-provider interactions monthly
• Building reliable, performant systems that power Zocdoc’s provider calendar and inbox, handling complex scheduling logic and scalability challenges, and guiding long-term technical strategy
• Collaborating with our agile team of dedicated and brilliant engineers, product managers, and designers to ensure a polished user experience
• Championing a culture of engineering excellence, leading by example in code quality, performance, and operational ownership
• Mentoring your peers, with the notion that helping others means learning and growing yourself
• Working with cutting edge GenAI tools and technology

Staff Software Engineer, Appointment Management

• Architect, build, and maintain high-quality, scalable software systems that power Zocdoc’s AI Phone Assistant.
• Design and implement AI-driven workflows, integrating large language models (LLMs) and conversational AI into production systems.
• Lead prompt engineering, model integration, and system optimization to improve accuracy, responsiveness, and reliability.
• Collaborate cross-functionally with product, design, and data science teams to deliver production-grade AI capabilities.
• Drive the evolution of our AI platform — from experimentation and rapid prototyping to scalable, reliable systems in production.
• Ensure system scalability, observability, and performance as the product grows rapidly.
• Stay ahead of the curve on emerging GenAI tools and technologies, and apply them to solve real-world user problems.

Staff Software Engineer, AI

• Making a meaningful impact as you participate in all phases of product development, including the design, development, testing, and release of provider and patient-facing features
• Lead large, high visibility projects.
• Manage deadlines and navigate ambiguity.
• Shipping scalable production code across the development stack
• Ownership of the software development lifecycle - including architecture, development, testing, and observability
• Building and fostering relationships with our agile team of engineers, product managers, and designers
• Mentoring your peers, with the notion that helping others means learning and growing yourself
• Promote new technologies and new process to improve the way we work.
• Working with cutting edge GenAI tools and technology

Staff Software Engineer – Scheduling

• Charting the technical course that cements Zocdoc as the leader in healthcare data exchange—drafting technical roadmaps, setting technical priorities, and driving visionary initiatives
• Collaborating across product, analytics, and engineering to spot the next wave of platform capabilities, launch breakthrough services, and tap into entirely new product frontiers
• Building large-scale APIs and microservices, creating frictionless data flows that truly empower both patients and providers to access care and information in real time
• Mentoring fellow engineers, supercharging team throughput through robust coding standards, automated workflows, and a culture that embraces continuous improvement
• Spearheading bold innovation, whether it’s adopting generative AI, exploring emerging data sources, or pioneering architectural strategies that keep Zocdoc ahead of the pack in healthcare tech

Staff Software Engineer, Provider Interoperability

Customer Support

• Fully owning the leadership and management of a team of Provider Experience Specialists to deliver exceptional customer service.
• Authentically coaching team members at various performance levels, fostering their growth and development.
• Building and fostering relationships with your direct reports, cross-functional stakeholders, and senior leadership.
• Identifying challenges and opportunities in the role and correctly identifying the primary ones that impact the business.
• Solutionizing with senior leadership and effectively communicating with cross-functional stakeholders.
• Creating bespoke Salesforce Reports (or Dashboards) to quickly diagnose team challenges and effectively communicating performance metrics to your manager and the leadership team.
• Providing supervisor coverage and support, handling all escalated issues, including complex technical issues and staffing adjustments.

Manager, Provider Experience – Customer Experience

Infrastructure Engineer

• Own platform reliability & operations for data infrastructure: capacity planning, incident response/on‑call, disaster recovery, and performance tuning across compute and storage (e.g., Databricks, Snowflake, Glue/Athena, Kinesis/Kafka).
• Architect the lake / lakehouse layers (Delta Lake / Apache Iceberg / Hudi) with clear data contracts, schema evolution, compaction, and retention; build the controls that make it safe and fast.
• Harden platform surfaces (networking, IAM, encryption, key management, VPC endpoints/PrivateLink, Lake Formation/Unity Catalog) for PHI/PII, auditing, and least‑privilege by default.
• Establish observability for data systems (Datadog/CloudWatch): golden signals, lineage, SLIs/SLOs, and cost telemetry/FinOps.
• Infrastructure‑as‑Code everything (Terraform/CDK) including EMR/EKS clusters, Snowflake roles/warehouses, secrets, and CI/CD for data platform changes.
• Optimize warehouse usage (Snowflake preferred; BigQuery/Redshift welcome): warehouse sizing/queuing, clustering, pruning, caching, RBAC, cost controls.
• Partner with data engineering & security to set platform standards (orchestration like Dagster/Airflow; governance via Unity Catalog/Collibra/Lake Formation; quality and metadata services).

Staff Infrastructure Engineer, Data

Developer Relations

• Champion the developer experience.
• Measure and improve productivity, reduce cognitive load, and advocate for better tooling and workflows.
• Design and build core developer platform capabilities from service scaffolding and CI/CD automation to observability and deployment frameworks.
• Code daily in languages like Go, Python, TypeScript, and C#, shipping features that improve speed, reliability, and quality across our entire engineering org.
• Identify friction points and building tools that help teams move faster with confidence with automation.
• Lead technical design and architecture for systems that support thousands of builds, deployments, and releases per week.
• Collaborate closely with product engineers, infrastructure peers, and product managers to align platform capabilities with business priorities.
• Mentor and influence other engineers, share best practices in testing and design, and set a high bar for code quality and maintainability.

Staff Software Engineer, Developer Experience

Security Engineer

• Triaging alerts from our SIEM and EDR platforms to determine severity and next steps.
• Monitoring system, application, and audit logs for suspicious activity or violations of policy.
• Participating in our threat hunting program by researching anomalies or unusual patterns.
• Supporting our DLP (Data Loss Prevention) program by reviewing flagged events and escalating as needed.
• Running scheduled user activity risk reviews and investigating findings with guidance.
• Responding to security-related questions from across the company and providing helpful, informed guidance.
• Assisting with maintenance and tuning of security tooling, including SIEM, Endpoint Protection and DLP.
• Documenting procedures, playbooks, and investigation notes to improve team knowledge.

Information Security Analyst

Backend Engineer

• Leading and scaling the Interop Platform team- hiring, mentoring, and developing engineers into high performers and future leaders.
• Raising the technical bar- enforcing high standards for system design, code quality, observability, and reliability across all services.
• Owning platform delivery- ensuring APIs, data pipelines, and systems are secure, scalable, and reliable in a modern microservices cloud environment.
• Driving predictable execution- running clear planning, standups, and retros to ensure roadmap commitments are delivered with consistency and quality.
• Balancing priorities- making smart trade-offs between long-term platform investments and high-visibility business needs, keeping strategic goals in focus while unblocking immediate demands.
• Partnering across Zocdoc- working closely with Product, PMM, BD, and peer engineering teams to align on priorities, balance competing asks, and ensure every capability delivered drives real customer outcomes.
• Making progress visible- translating technical work into dashboards, narratives, and outcomes that executives, providers, and enterprise partners can understand and value.
• Anticipating future needs- pacing the platform ahead of demand by identifying reusable systems, data capabilities, and automation that unlock the next generation of products.
• Championing resilience- ensuring the platform meets enterprise-grade reliability, scalability, and HIPAA/PHI compliance requirements.
• Fostering innovation and continuous improvement- encouraging curiosity, experimentation, and investment in new technologies and patterns that expand Interop’s leverage.

Manager, Software Engineering – Backend

• Leading, managing, and growing a diverse team of engineers, driving initiatives to improve Sponsored Results' algorithm and bidding mechanisms.
• Partnering closely with product and sales teams, ensuring technical alignment with business goals and focusing on key client acquisition and retention efforts.
• Overseeing the development of features aimed at improving user experience and driving better experiences for patients and providers aiming to grow their businesses
• Supporting both high performance machine learning and full-stack development initiatives, ensuring the engineering team builds solutions with a focus on scale, performance, and reliability.
• Developing and executing a technical strategy that focuses on business growth, from improving bidding algorithms to driving competition and growth for clients.
• Championing mentorship, career development, and fostering a culture of continuous improvement within the team.
• Collaborating with other cross-functional teams to ensure SPO initiatives are well-integrated within the broader Zocdoc platform.

Senior Engineering Manager – Sponsored Results, Machine Learning

Data Engineer

• Own and evolve the data platform that connects producers and consumers, building contracts, frameworks, and endpoints to ensure reliable, transparent, and secure data.
• Focus on data quality, governance, and lifecycle management to enable responsible data sharing and activation across Zocdoc.
• Build and maintain endpoints and tooling for ingestion, validation, and discovery; develop data quality monitoring, validation, and observability processes.
• Partner with product engineers, analytics engineers, and security teams to enforce standards and compliance; manage metadata and governance systems (Unity Catalog, Collibra, OpenMetadata).
• Support education and adoption of data culture and best practices across the company; leverage CDP experience for governance and activation.

Senior Data Engineer, Data Platform

Business Operations

• Acting as a strategic thought partner to stakeholders across the company, with a priority on an excellent user experience
• Leading end-to-end execution of strategic initiatives with limited guidance, ensuring alignment with organizational objectives
• Working with other analysts, solution architects, and system administrators to design and build scalable solutions
• Gathering and documenting requirements via user stories, process flows, and functional specifications
• Prioritizing business needs and establishing roadmaps for your assigned domains
• Managing and scoping inbound feature and enhancement requests from internal users

Lead Analyst, Business Systems

AI Engineer

• Our Mission: Healthcare should work for patients... Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. Job Applicant Privacy Notice