Zipdev

Recruitment

• Own the Top of the Funnel: Drive the sourcing strategy for your pod, using your expertise to build a deep pipeline of qualified candidates for various technical and non-technical roles.
• Proactive Sourcing & Engagement: Utilize your skills with LinkedIn, advanced Boolean search, and other creative channels to find and engage top passive talent.
• Build the "Hot List": Actively build and nurture our "Hot List" of pre-vetted, high-potential candidates, ensuring we have a warm pipeline for our most critical roles.
• Initial Candidate Screening: Conduct initial screening calls and administer assessments to evaluate candidates' skills, experience, and motivation, ensuring only well-matched talent moves forward in the process.
• Market Intelligence: Collaborate with your Recruiter partner to analyze market trends and provide insights on talent pools to continuously refine your sourcing strategy.

Talent Sourcer – Tech

QA Engineer

• Create and Execute Automation functional and regression test cases, while documenting and examining the system's behavior under test for completeness and accuracy.
• Use BugBug Tool for QA automation. Training would be provided to the right candidate to get familiar with this tool.
• Collaborate with other QA team members.
• Create and Execute Manual test cases and help other QA team members to complete all testing activities in a given sprint.
• Conduct end-to-end testing on software applications.
• Assist with troubleshooting systems as needed, and escalate issues as necessary.
• Provide input on front-end design with a focus on usability.
• Be proactive and take ownership of assigned work through completion
• Peer review test cases
• Work with product/engineering teams to solve or suggest design improvements.
• Able to identify which test cases needs to be automated

Mid QA Automation Tester

• Design, build, and maintain scalable test automation frameworks across web, API, and mobile platforms.
• Serve as the technical leader for a team of 4–8 quality engineers, guiding architecture, code quality, and best practices.
• Own end-to-end test strategy, including planning, coverage analysis, and risk assessment.
• Write maintainable test code, conduct code reviews, and establish QE coding standards.
• Improve CI/CD pipelines to optimize test execution, reliability, and feedback loops.
• Partner with developers to implement shift-left testing practices and improve testability.
• Lead technical investigations for complex defects and production incidents, driving root-cause resolution.
• Evaluate and introduce testing tools, frameworks, and methodologies to enhance efficiency and coverage.
• Develop performance testing suites and collaborate with engineering to resolve bottlenecks.
• Create documentation, runbooks, and training materials to scale knowledge across the team.
• Participate in architecture and design reviews, advocating for quality from the start.

Quality Engineer – Tech Lead

People Operations

• Lead hiring, onboarding, and offboarding processes
• Maintain accurate employee documentation and records
• Serve as a primary point of contact for staff questions (time off, missed hours, general HR inquiries)
• Communicate regularly with team members via phone, WhatsApp, or Google Call
• Partner with outsourced HR to ensure compliance and best practices
• Upload and maintain schedules in our operations system
• Review and adjust clock-in/clock-out hours as needed
• Ensure timekeeping accuracy so payroll can be processed correctly each week
• Support Area Managers with operational coordination and follow-through
• Maintain organized Google Drive folders and shared documents
• Create and manage spreadsheets, including dropdowns and tracking tools
• Keep workflows organized and up to date
• Flag issues proactively and help resolve them before they escalate

People and Operations Coordinator

• Design, build, and maintain automated tests across web and API platforms.
• Contribute to test strategy, coverage analysis, and risk assessment for product releases.
• Integrate automated tests into CI/CD pipelines, leveraging GitHub Actions to improve reliability and feedback cycles.
• Actively participate in sprint planning, backlog refinement, and retrospectives to ensure quality is embedded early in development.
• Collaborate with software engineers to implement shift-left testing practices and improve testability.
• Perform thorough code reviews for test scripts and promote best practices in automation.
• Investigate defects, identify root causes, and partner with engineering teams on preventive solutions.
• Evaluate and recommend tools, frameworks, and processes that enhance testing efficiency.
• Develop and maintain technical documentation related to testing frameworks and processes.

Backend Engineer

• - Provide frontline technical specialist support:
• - Monitor and improve the delivery of our SaaS product.
• - Debug identified issues, providing clear analysis to both the customer and internal teams.
• - Identify trends in support work and opportunities for root problem resolution.
• - Proactively identify and manage scope, delivery, and configuration of product changes.
• - Implement well-structured code, and assist the customer in integration with HappyCo’s services.
• - Fully participates in and provides feedback on the company's product development and rollout methodology, driving improvements.
• - Customer Management
• - Proactively manage customer expectations.
• - Meet and exceed SLA’s
• - Provide clear and professional communications with customers.
• - Clearly communicate technical or domain-specific concepts to non-technical customers.
• - Identify, review, and define requirements, existing configurations and technical risks.
• - Support
• - Use excellent troubleshooting skills to determine root causes of raised issues.
• - Facilitate the resolution of issues raised by customers.
• - Investigate and identify technical causes to issues raised by customers, facilitating product (feature) change where necessary.
• - Provide responsive, high-quality technical support to customers.
• - Technical Delivery
• - Proactive and strong written/verbal communication with peers, engineers, stakeholders, L1/L2 Support.
• - Assess risk when determining approaches to ticket resolution.
• - Monitor, maintain, and improve customer environments as required.
• - Manage releases and deployments.
• - Deliver well structured and functional example code.
• - Undertake other technical work as requested.
• - Process
• - Understand and deliver against the organizational product and software development methodology.
• - Review, propose, and implement improvements to processes.
• - Implement and improve the process toolset.
• - Our Recruitment Process
• - 15-minute Initial Call
• - 20-minute take-home skills test
• - 30-minute Call with Recruiter (project, benefits etc.)
• - Interviews directly with the client (1hr technical interview/ 45m meeting with product lead /30m meeting with the broader team)
• - Final Offer!

Technical Support Engineer, Ruby, Go

Sales Development Rep

• Conduct outbound prospecting through a combination of cold calls, email campaigns, social media outreach, and CRM automation tools.
• Identify and engage with key stakeholders in finance and HR departments.
• Book qualified meetings for the sales team with net new leads.
• Research target companies to tailor outreach strategies.
• Maintain detailed and accurate records of prospect interactions in Zoho CRM (or similar CRM platforms).
• Collaborate with marketing and sales leadership to improve outreach strategies and conversion rates.
• Consistently meet or exceed monthly KPIs related to outreach activity and booked meetings (expected 8 meetings per month).

Bilingual Sales Development Representative

AI Engineer

• Build and maintain voice AI agents
• Design and implement deterministic conversation flows
• - Intents
• - Branching logic
• - Guardrails and fallbacks
• Implement workflows using n8n
• - Qualification logic
• - Routing
• - CRM updates
• - Notifications and follow-ups
• Integrate with GoHighLevel
• - Pipelines
• - Calendars
• - SMS / email
• - Contact and deal records
• Collaborate with founders on:
• - Core build architecture
• - Product standards
• - Reusable agent templates
• Join select client meetings
• - Explain build logic clearly
• - Walk through how agents work
• - Provide technical confidence without over-engineering
• Document builds so they are:
• - Repeatable
• - Transferable
• - Maintainable