Zipdev

Support Engineer

• Provide frontline technical specialist support:
• Monitor and improve the delivery of our SaaS product.
• Debug identified issues, providing clear analysis to both the customer and internal teams.
• Identify trends in support work and opportunities for root problem resolution.
• Proactively identify and manage scope, delivery, and configuration of product changes.
• Implement well-structured code, and assist the customer in integration with HappyCo’s services.
• Fully participates in and provides feedback on the company's product development and rollout methodology, driving improvements.
• Customer Management
• Proactively manage customer expectations.
• Meet and exceed SLA’s
• Provide clear and professional communications with customers.
• Clearly communicate technical or domain-specific concepts to non-technical customers.
• Identify, review, and define requirements, existing configurations and technical risks.
• Support
• Use excellent troubleshooting skills to determine root causes of raised issues.
• Facilitate the resolution of issues raised by customers.
• Investigate and identify technical causes to issues raised by customers, facilitating product (feature) change where necessary.
• Provide responsive, high-quality technical support to customers.
• Technical Delivery
• Proactive and strong written/verbal communication with peers, engineers, stakeholders, L1/L2 Support.
• Assess risk when determining approaches to ticket resolution.
• Monitor, maintain, and improve customer environments as required.
• Manage releases and deployments.
• Deliver well structured and functional example code.
• Undertake other technical work as requested.
• Process
• Understand and deliver against the organizational product and software development methodology.
• Review, propose, and implement improvements to processes.
• Implement and improve the process toolset.
• Our Recruitment Process
• 15-minute Initial Call
• 20-minute take-home skills test
• 30-minute Call with Recruiter (project, benefits etc.)
• Interviews directly with the client (1hr technical interview/ 45m meeting with product lead /30m meeting with the broader team)
• Final Offer!

Technical Support Engineer, RoR, Go

Executive Assistant

• Lifestyle Management: Assist with various tasks to streamline the client's day-to-day life, balancing sales-related administrative work with personal organization.
• Email Management: Filter and manage different email accounts. This includes organizing threads, using labels in Gmail, and ensuring zero missed opportunities.
• Calendar & Meeting Coordination: Full management of the client’s calendar, including booking meetings and resolving scheduling conflicts.
• We need a "Type A" personality who thrives on organization. If you are someone who anticipates needs before they are mentioned and can pivot quickly between administrative tasks and sales outreach, you will excel in this position.

Personal/Virtual Assistant

Bookkeeper

• Manage general accounting operations and maintain accurate financial records
• Own and maintain the Chart of Accounts and General Ledger
• Record and reconcile financial transactions in accordance with GAAP
• Support and maintain accrual-based accounting processes, including deferred revenue and expenses
• Prepare and publish monthly financial statements, including Profit & Loss and Balance Sheet reports
• Assist with month-end close activities, reporting, and budget reconciliations
• Partner with external tax accountants to support year-end accounting entries and tax preparation
• Maintain and update recurring financial and operational reports
• Review banking transactions and ensure accurate recording of all activity
• Identify accounting discrepancies and recommend process improvements
• Develop, document, and improve accounting procedures and internal controls
• Ensure compliance with accounting standards, regulations, and company policies
• Support additional accounting and finance projects as assigned

Backend Engineer

• - Provide frontline technical specialist support:
• - Monitor and improve the delivery of our SaaS product.
• - Debug identified issues, providing clear analysis to both the customer and internal teams.
• - Identify trends in support work and opportunities for root problem resolution.
• - Proactively identify and manage scope, delivery, and configuration of product changes.
• - Implement well-structured code, and assist the customer in integration with HappyCo’s services.
• - Fully participates in and provides feedback on the company's product development and rollout methodology, driving improvements.
• - Proactively manage customer expectations.
• - Meet and exceed SLA’s
• - Provide clear and professional communications with customers.
• - Clearly communicate technical or domain-specific concepts to non-technical customers.
• - Identify, review, and define requirements, existing configurations and technical risks.
• - Use excellent troubleshooting skills to determine root causes of raised issues.
• - Facilitate the resolution of issues raised by customers.
• - Investigate and identify technical causes to issues raised by customers, facilitating product (feature) change where necessary.
• - Provide responsive, high-quality technical support to customers.
• - Proactive and strong written/verbal communication with peers, engineers, stakeholders, L1/L2 Support.
• - Assess risk when determining approaches to ticket resolution.
• - Monitor, maintain, and improve customer environments as required.
• - Manage releases and deployments.
• - Deliver well structured and functional example code.
• - Undertake other technical work as requested.
• - Understand and deliver against the organizational product and software development methodology.
• - Review, propose, and implement improvements to processes.
• - Implement and improve the process toolset.

Technical Support Engineer, Ruby, Go

Recruitment

• Own the Top of the Funnel: Drive the sourcing strategy for your pod, using your expertise to build a deep pipeline of qualified candidates for various technical and non-technical roles.
• Proactive Sourcing & Engagement: Utilize your skills with LinkedIn, advanced Boolean search, and other creative channels to find and engage top passive talent.
• Build the "Hot List": Actively build and nurture our "Hot List" of pre-vetted, high-potential candidates, ensuring we have a warm pipeline for our most critical roles.
• Initial Candidate Screening: Conduct initial screening calls and administer assessments to evaluate candidates' skills, experience, and motivation, ensuring only well-matched talent moves forward in the process.
• Market Intelligence: Collaborate with your Recruiter partner to analyze market trends and provide insights on talent pools to continuously refine your sourcing strategy.

Talent Sourcer – Tech

Technical Recruiter

• Own Full-Cycle Recruiting: Manage the end-to-end recruitment process for a variety of roles, including technical (engineering) and non-technical.
• Be a Strategic Partner: Work directly with the founding team to understand critical business needs and define ideal candidate profiles for roles.
• Build the Engine: Take ownership of our ATS, building out the processes to facilitate a fast, efficient, and data-driven recruiting function.
• Champion the Candidate Experience: Act as a brand ambassador, leveraging your empathy and communication skills to sell candidates on our vision and ensure every person has a world-class experience.
• Source the Unfindable: Utilize your expertise with tools like LinkedIn to actively hunt for and engage the "rockstar" talent that isn't actively looking.

Senior Technical Recruiter

Sales

• Respond to incoming patient inquiries and leads promptly
• Conduct outbound follow-up calls, emails, and messages
• Educate prospective patients about consultations, coaching services, and GUIDE Program offerings
• Guide patients through scheduling and enrollment processes
• Follow up with eligible patients to support GUIDE Program enrollment completion
• Maintain consistent communication and relationship-building with prospective patients and families
• Serve as the communication bridge between marketing and medical/operations teams
• Coordinate outreach efforts with clinic scheduling capacity and operational workflows
• Provide feedback regarding patient concerns, trends, and conversion barriers
• Maintain accurate documentation and communication records in internal systems
• Track outreach activity, conversions, and enrollment metrics
• Identify opportunities to improve onboarding and patient conversion workflows
• Support clinic growth initiatives through structured outreach efforts
• Assist with community relationship-building and patient engagement initiatives when needed
• Handle incoming new patient calls, reaching out to people who have been contacted
• Closing sales from interested people
• Source the current pool of patients that might be eligible for the medicare program
• Re-engaging with patients
• Offering the GUIDE program

Patient Sales Coordinator

Full-stack Engineer

• Design, build, and maintain features across our Rails and Go services
• Develop responsive, performant UIs in React
• Build and maintain GraphQL APIs consumed by web and mobile clients
• Collaborate with product and design to ship high-quality features

Senior Software Engineer, Rails/Go

Account Executive

• - Consistently meet and exceed assigned revenue targets and quotas, operating with a performance-driven, results-first mindset.
• - Own the sales cycle: discovery and qualification, introduction calls, technical demos, proposals, negotiations, and closing procedures.
• - Capable of running high-quality technical and tailored product demos of all the client's products that connect our CMS, performance, and SEO capabilities and services to real business outcomes.
• - Build and take full accountability for pipeline creation through targeted outbound prospecting aligned with ICPs and assigned segments. Actively prospect within your own B2B network (media, digital, SaaS, content, enterprise marketing, publishers, brands, agencies, etc.).
• - Partner with the Account Development Representative (ADR) and Marketing teams to convert inbound and qualified leads into pipeline and revenue.
• - Partner with the Implementation, Customer Success, Internal Agency, and Technology teams to ensure accurate deal scoping and a fast, seamless implementation aligned with customer expectations.
• - Sell to multiple stakeholders (CMOs, digital, CTOs, engineering, SEO, product, procurement, revenue leaders, editorial leaders, etc.).

Senior Account Executive

Data Engineer

• Architect and optimize the **Snowflake data platform**, including warehouse sizing, cost optimization, storage strategy, and access controls
• Design and own **dbt project structure**, including models, macros, testing, documentation, and scalable data contracts
• Build and maintain **ELT pipelines** using Fivetran and orchestration tools, ensuring reliable data ingestion across multiple sources
• Implement and manage **data quality and observability frameworks** (tests, SLAs, lineage, monitoring, incident response)
• Translate **business requirements into scalable data models and reusable datasets**
• Partner with **Analytics, Product, and Marketing teams** to deliver high-quality, self-service data solutions
• Establish and enforce **data modeling standards** (dimensional and ER models)
• Optimize **query performance and warehouse costs** in Snowflake, providing insights to stakeholders
• Define and enforce **data governance policies**, including RBAC, masking, and PII handling
• Own end-to-end delivery of **complex data initiatives**, from design to production
• Participate in **code reviews and technical design discussions**, raising engineering standards
• Identify and reduce **technical debt** across pipelines, models, and infrastructure

Senior Data Engineer

Software Engineer

• Contribute to the architecture, development, and evolution of the React Native mobile application across iOS and Android.
• Build and maintain reusable, high-performance UI components using NativeWind while ensuring accessibility and design consistency.
• Integrate and manage content delivery through Sanity CMS, including schema design, GROQ queries, and real-time preview workflows.
• Contribute to feature flagging and experimentation infrastructure using LaunchDarkly, supporting controlled rollouts and A/B testing.
• Use Expo and the Expo ecosystem to streamline development workflows and manage native dependencies.
• Build and maintain mobile CI/CD pipelines using Expo Application Services (EAS) for automated builds, testing, and app store submissions.
• Maintain strong testing practices using Jest and React Native Testing Library, ensuring reliable test coverage.
• Build and extend UI automation tests using Detox or similar frameworks to protect critical user flows.
• Implement and manage application monitoring and observability using tools such as Datadog or Sentry.
• Own complex mobile initiatives from technical design through launch, monitoring, and iteration.
• Participate in architecture discussions, design reviews, and code reviews, maintaining high standards for quality and performance.
• Identify and reduce technical debt, improving maintainability and development velocity.
• Collaborate closely with Product, Design, and Backend teams to deliver high-quality mobile features.
• Diagnose and resolve performance issues, crashes, and memory problems using profiling and monitoring tools.
• Apply native platform knowledge (Swift or Kotlin) when working with native modules or platform-specific optimizations.
• Mentor junior and mid-level engineers and support technical hiring processes.

Senior Mobile Developer, React Native

Social Media Manager

• Manage company's LinkedIn, Facebook, YouTube, and Instagram accounts with a primary focus on LinkedIn as the highest-priority platform for reaching accredited investors and institutional partners.
• Manage the CEO's LinkedIn and Instagram accounts, with LinkedIn as the primary platform for thought leadership and investor audience development.
• Coordinate content creation with local videographers, photographers to create into content on social platforms and track engagement.
• Post content 2-3 times per week on each platform, focusing on content that each platform reaches (personal for Instagram, business for LinkedIn) for the CEO, thought leadership in commercial real estate and business mindset
• Respond to comments, messages, and connection requests, while maintaining positive engagement across both accounts.
• Proactively research Alakai's deals, markets, and industry developments to generate original content ideas without requiring prompting from leadership. Seek out information independently rather than waiting for it to be provided.
• Develop content (posts, images, infographics) for social media platforms.
• Develop and own Nick Jones's personal brand voice and content calendar with minimal CEO input.
• After an initial onboarding period, content should sound authentically like Nick and require little to no revision before publishing.Collaborate with graphic designers or use tools to create engaging visual content.
• Schedule posts aligned with business milestones, acquisitions, and industry news.
• Ensure timely posting across all platforms.