Zipdev

Backend Engineer

• - Provide frontline technical specialist support:
• - Monitor and improve the delivery of our SaaS product.
• - Debug identified issues, providing clear analysis to both the customer and internal teams.
• - Identify trends in support work and opportunities for root problem resolution.
• - Proactively identify and manage scope, delivery, and configuration of product changes.
• - Implement well-structured code, and assist the customer in integration with HappyCo’s services.
• - Fully participates in and provides feedback on the company's product development and rollout methodology, driving improvements.
• - Customer Management
• - Proactively manage customer expectations.
• - Meet and exceed SLA’s
• - Provide clear and professional communications with customers.
• - Clearly communicate technical or domain-specific concepts to non-technical customers.
• - Identify, review, and define requirements, existing configurations and technical risks.
• - Support
• - Use excellent troubleshooting skills to determine root causes of raised issues.
• - Facilitate the resolution of issues raised by customers.
• - Investigate and identify technical causes to issues raised by customers, facilitating product (feature) change where necessary.
• - Provide responsive, high-quality technical support to customers.
• - Technical Delivery
• - Proactive and strong written/verbal communication with peers, engineers, stakeholders, L1/L2 Support.
• - Assess risk when determining approaches to ticket resolution.
• - Monitor, maintain, and improve customer environments as required.
• - Manage releases and deployments.
• - Deliver well structured and functional example code.
• - Undertake other technical work as requested.
• - Process
• - Understand and deliver against the organizational product and software development methodology.
• - Review, propose, and implement improvements to processes.
• - Implement and improve the process toolset.
• - Our Recruitment Process
• - 15-minute Initial Call
• - 20-minute take-home skills test
• - 30-minute Call with Recruiter (project, benefits etc.)
• - Interviews directly with the client (1hr technical interview/ 45m meeting with product lead /30m meeting with the broader team)
• - Final Offer!

Technical Support Engineer, Ruby, Go

Sales Development Rep

• Conduct outbound prospecting through a combination of cold calls, email campaigns, social media outreach, and CRM automation tools.
• Identify and engage with key stakeholders in finance and HR departments.
• Book qualified meetings for the sales team with net new leads.
• Research target companies to tailor outreach strategies.
• Maintain detailed and accurate records of prospect interactions in Zoho CRM (or similar CRM platforms).
• Collaborate with marketing and sales leadership to improve outreach strategies and conversion rates.
• Consistently meet or exceed monthly KPIs related to outreach activity and booked meetings (expected 8 meetings per month).

Bilingual Sales Development Representative

AI Engineer

• Build and maintain voice AI agents
• Design and implement deterministic conversation flows
• - Intents
• - Branching logic
• - Guardrails and fallbacks
• Implement workflows using n8n
• - Qualification logic
• - Routing
• - CRM updates
• - Notifications and follow-ups
• Integrate with GoHighLevel
• - Pipelines
• - Calendars
• - SMS / email
• - Contact and deal records
• Collaborate with founders on:
• - Core build architecture
• - Product standards
• - Reusable agent templates
• Join select client meetings
• - Explain build logic clearly
• - Walk through how agents work
• - Provide technical confidence without over-engineering
• Document builds so they are:
• - Repeatable
• - Transferable
• - Maintainable

Junior/Mid AI Developer

Solutions Engineer

• Handle **advanced and expert-level escalations** related to cloud infrastructure and SaaS services.
• Serve as a senior escalation point for Microsoft 365 and cloud-related issues across multiple MSP environments.
• Perform root-cause analysis and implement long-term remediation for complex or recurring issues.
• Work directly with MSP clients and end customers to execute solutions and improvements.
• Architect, deploy, optimize, and support **Microsoft 365 environments end-to-end**.
• Perform and lead **tenant-to-tenant migrations**, including email, OneDrive, SharePoint, and Teams data.
• Execute **server-to-cloud migrations**, such as file servers to SharePoint or OneDrive.
• Expert-level administration and troubleshooting of Microsoft services.
• Implement and maintain Microsoft 365 security best practices across client tenants.
• Lead cloud migration and optimization projects for MSP clients.

Cloud Solutions Engineer – Level 3

Engineer

• Managing the engineering on multiple projects at one time including design, trouble shooting, partner communication, and supplier communication.
• Understanding of how things can be built for efficiency in material use, shipping such as pre- built or flat packed, and different methodologies for production to ensure quality, accuracy, efficiency, and cost reduction.
• Collaborate with engineers and designers to develop innovative and manufacturable designs.
• Update and maintain CAD libraries and design documentation.
• Update and maintain CAD libraries and design documentation.

CAD/CNC Engineer

Project Manager

• - Project Management: Responsible for inputting, delegating, and tracking hundreds of projects through Monday.com. Ensure all follow-up and deadlines are met by the team.
• - Support CPO: Support with prioritization and delegation of tasks throughout the team.
• - Data Management: Maintain critical data for entire Supply Chain team, like prices, specs, etc.. This will include updating Monday.com, SharPoint, Excel, Salesforce, etc.
• - Forecasting & Inventory Planning: Analyze sales data and trends to forecast demand and place orders proactively.
• - Cross-Functional Collaboration: Work closely with the entire client's team to ensure alignment and communication.
• - Tech Stack Operations: Use platforms like Monday.com, Microsoft Suite, Salesforce, SharePoint, Zoom, Teams, etc.

Product & Supply Chain Project Manager

Supply Chain

• Maintain data for responsible tasks including updating Monday.com, Sharepoint, Excel, Salesforce, etc.
• Review testing inbox, update data in Excel and Word document templates, and all execution needed for testing
• Update word templates and format for Docusign, send and manage documents through Docusign, update and add information to Salesforce
• Responsible for some shipments and inbound logistics to ensure timely and accurate delivery.
• Work closely with the entire Hologenix team to ensure alignment and communication.
• Use platforms like Monday.com, Microsoft Suite, Salesforce, Sharepoint, Zoom, Teams, etc.

Part-time Supply Chain Analyst

Frontend Engineer

• Build responsive, accessible, high-performance marketing websites using modern frameworks.
• Develop and maintain reusable component libraries tied to design systems.
• Implement SSR/SSG strategies to improve performance and SEO.
• Integrate headless CMS platforms with scalable, component-based architectures.
• Write clean, testable, well-documented code following best practices.
• Debug and resolve production issues and participate in incident response.
• Optimize sites for Core Web Vitals and overall performance.
• Implement analytics, tracking, A/B testing, and personalization features.
• Ensure accessibility compliance (WCAG 2.2 AA) and cross-browser/device compatibility.
• Maintain unit, integration, and end-to-end tests.
• Support CRO and experimentation initiatives.
• Participate in code reviews and mentor junior developers.
• Work closely with UX/UI designers to ensure accurate implementation.
• Partner with marketing teams to implement technical SEO requirements.
• Coordinate with analytics teams on tracking and instrumentation.
• Contribute to documentation, coding standards, and architectural decisions.