Zeta Global

Account Manager, Customer Success

Zeta Global

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • Tennessee • United States

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Salary

💰 $75,000 - $80,000 per year

About the role

  • Own and maintain strong relationships with accounts, ensuring client success through up-sells, cross-sells, renewals, and overall account growth.
  • Partner with Sales to successfully launch, manage, and scale new accounts, ensuring long-term growth and performance optimization.
  • Serve as the main point of contact for client communications, campaign execution, and strategic recommendations, ensuring a seamless customer experience.
  • Develop and manage a client growth plan outlining major milestones, testing initiatives, and opportunities for expansion.
  • Apply knowledge of Zeta offerings, client goals, industry trends, and best practices to develop strategic recommendations that drive performance improvements, creative enhancements, and revenue growth.
  • Identify and execute growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals.
  • Oversee campaign execution, including creative build-outs, asset setup, timeline management, audience targeting, and campaign documentation.
  • Possess a deep understanding of partner KPIs and goal-setting, proactively providing optimization recommendations to maximize performance.
  • Lead and attend client meetings, including weekly status updates, kick-off calls, and Quarterly Business Reviews, ensuring action items and strategic next steps are documented and executed.
  • Build knowledge of Zeta’s offerings, tools, and industry best practices to better support client needs.
  • Maintain clear documentation of processes, timelines, and deliverables across your accounts.

Requirements

  • 2-3 years of experience in digital advertising, media, marketing, or client services, ideally within an ad tech, agency, or publisher environment.
  • Strong client management and communication skills, with confidence leading data driven conversations.
  • Organized and detail-oriented, with the ability to manage multiple projects and deadlines in a fast-paced setting.
  • Comfortable working cross-functionally with technical and non-technical teams.
  • Strong analytical mindset with working knowledge of Excel and comfort interpreting performance data.
  • Experience with campaign management tools, ad platforms (DSP/SSP), or reporting systems a plus.
  • Self-starter with a collaborative attitude, eager to learn and contribute.
  • Willingness to travel as needed.
Benefits
  • Unlimited PTO
  • Excellent medical, dental, and vision coverage
  • Employee Equity
  • Employee Discounts
  • Virtual Wellness Classes
  • Pet Insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital advertisingclient managementcampaign executionperformance optimizationdata analysisproject managementaudience targetingstrategic planningKPI managementcreative build-outs
Soft Skills
communication skillsorganizational skillsdetail-orientedcollaborative attitudeself-starterleadershipclient relationship managementanalytical mindsettime managementcross-functional collaboration