IT Project Manager
Cennox
PMP
Job Level
Senior
Tech Stack
PMP
About the role
- Assist the organization in designing, developing, and implementing programs and projects
- Conduct research, analyze complex data sets and systems, identify trends, and prepare reports and recommendations
- Draft policies and procedures
- Assist with budgeting processes
- Track and evaluate operational and program performance and identify and resolve issues
- Attend all recommended calls and meetings
- Facilitate in designing and developing innovative solutions to customer requirements using ZeroFox’s platform and/or integrations to customer technologies, including API based integrations
- Provide guidance on technical and process improvements for Platform deliveries
- Assist in undertaking discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes
- Assist in onboarding new staff who join the service delivery team on the account
- Function as a frontline technical resource for “best practice” and informal questions from internal ZeroFox stakeholders
- Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues
- Maintain current functional and technical knowledge of ZeroFox service options
- Help to baseline the engagement and document best practices in developing and using ZeroFox solutions for Amazon
- Facilitate quality control on Security/Incident Alerts
- Assist with building-out recurring metrics and summary reports
- Assist with strategic assessments and reviews (when applicable)
- Assist with preparation for client briefings and recurring status update calls
- Identify and communicate enhancement opportunities, configuration optimization, and improvement ideas for the department’s operations
- Identify and communicate account wins to internal and external stakeholders as appropriate in cooperation with the Program Manager
- Communicate trend analysis results to internal account stakeholders
- Leverage observed trends, evolving customer needs and platform capabilities to identify new opportunities for expansion with the designated Account and Program Managers.
Requirements
- Must be a US Citizen
- Program Analyst experience typically obtained in 3-5 years
- Outstanding ability to coordinate among stakeholders, rapidly achieve consensus, produce very efficient, actionable plans and execute to plan
- Proven ability to solve problems creatively
- Strong familiarity with project management software tools, methodologies, and best practices
- Experience seeing projects through the full life cycle
- Excellent analytical skills
- Superior attention to detail in tracking & reporting changes to plans
- Excellent ability to summarize information both written and visually
- Previous experience with writing and editing technical communications
- Strong ability to work with and/or influence stakeholders/others as required to execute to plan
- Written and spoken fluency in the English language
- Experience working in a project management capacity at technology company, typically obtained in 3-5 years
- Project Management Professional (PMP) or PRINCE2 certification preferred
- Bachelor's degree in computer science, business, or a related field, or equivalent industry experience.
