ZeroFox

Full-stack Engineer

• Learn about ZeroFox's tech stack, coding practices, work organization, and delivery process
• Work on a software project defined by our engineers. This project could involve coding new features, maintaining existing ones, and documenting
• Work closely with your Internship Buddy for support and guidance, and get the most out of your time in ZeroFox
• Participate in SCRUM ceremonies

Software Engineer Intern

Customer Success Manager

• Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes.
• Build effective curated customer experiences with the ZeroFox platform and larger operating environment.
• Execute and refine scalable enablement programs, including building customer champions and engaging with various many assets and programs.
• Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration.
• Act as a liaison with technical support leads for all requests for new platform configuration and changes to use cases within the customer environment.
• Design and develop innovative solutions to customer requirements using ZeroFox’s platform and/or integrations to customer technologies, including API-based integrations.
• Deliver web-based training to user groups to support organizational adoption.
• Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes.
• Serve as a frontline technical resource for “best practice” and informal customer questions.
• Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues.
• Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers.
• Maintain current functional and technical knowledge of ZeroFox service options.
• Help to document best practices in developing and using ZeroFox solutions.
• Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity and growth.

Program Manager

• Assist the organization in designing, developing, and implementing programs and projects
• Conduct research, analyze complex data sets and systems, identify trends, and prepare reports and recommendations
• Draft policies and procedures
• Assist with budgeting processes
• Track and evaluate operational and program performance and identify and resolve issues
• Attend all recommended calls and meetings
• Facilitate in designing and developing innovative solutions to customer requirements using ZeroFox’s platform and/or integrations to customer technologies, including API based integrations
• Provide guidance on technical and process improvements for Platform deliveries
• Assist in undertaking discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes
• Assist in onboarding new staff who join the service delivery team on the account
• Function as a frontline technical resource for “best practice” and informal questions from internal ZeroFox stakeholders
• Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues
• Maintain current functional and technical knowledge of ZeroFox service options
• Help to baseline the engagement and document best practices in developing and using ZeroFox solutions for Amazon
• Facilitate quality control on Security/Incident Alerts
• Assist with building-out recurring metrics and summary reports
• Assist with strategic assessments and reviews (when applicable)
• Assist with preparation for client briefings and recurring status update calls
• Identify and communicate enhancement opportunities, configuration optimization, and improvement ideas for the department’s operations
• Identify and communicate account wins to internal and external stakeholders as appropriate in cooperation with the Program Manager
• Communicate trend analysis results to internal account stakeholders
• Leverage observed trends, evolving customer needs and platform capabilities to identify new opportunities for expansion with the designated Account and Program Managers.

Senior Program Analyst

Sales Engineer

• Assist Sales in driving new business from prospective and existing customer accounts and meet/exceed sales quotas to achieve revenue goals
• Execute technical wins, drive revenue, and drive pipeline
• Organize, plan, direct, and coordinate all aspects of the technical pre-sales engagement for both prospective and established customers
• Work with channel partners on enablement of their team on ZeroFox platform and selling of the solution
• Act as a business resource to the customer and provide “industry expert” executive level selling practices while delivering clear differentiation
• Proactively manage accounts, ensure customer satisfaction, track key deliverables, and maintain strong customer relationships
• Support the Sales organization to ensure timely and successful closing of sales opportunities
• Liaise between customers and Product Management to ensure relevant feedback to product improvements and customer requirements
• Communicate technical aspects of product & service offerings to customers
• Quickly learn, apply, and position technical knowledge related to competitor offerings
• Manage Proof of Concept engagements, provide knowledge transfer and support for customers while demonstrating solution options and benefits
• Manage RFP/RFI response processes and other sales related duties as assigned by sales management

• Support the sales team throughout the sales cycle by providing technical insight and addressing client questions or concerns regarding ZeroFox solutions.
• Engage in technical pre-sales activities including product demonstrations, proof of concept executions, and strategic presentations to both technical and non-technical audiences.
• Demonstrate the ZeroFox platform, conduct proof of concepts, and customize technical presentations to meet client needs.
• Collaborate with Product Management to gather essential feedback from customers and contribute to product refinement and enhancement.
• Educate channel partners and customers on technical capabilities and best practices concerning the ZeroFox platform.
• Maintain an extensive knowledge of the cybersecurity landscape, industry trends, and the competitive environment.
• Participate in customer meetings and workshops to develop technical architectures tailored to specific business requirements.
• Assist in the development of technical documentation and sales collateral.

Senior Sales Engineer

Account Manager

•ZeroFox seeks a proven, customer-focused and results-driven Manager, Account Management to help the team reach targeted revenue goals.
•Oversee, recruit, develop, manage, and motivate a team of Associate Account Managers
•Direct the team to build and expand relationships with existing customers
•Develop strategy for the retention and growth of the existing customer base
•Lead and facilitate sales initiatives
•Provide coaching around sales process and pipeline development
•Help the team manage and grow relationships to drive expansion and renewals across all solutions within assigned accounts
•Provide feedback to stakeholders regarding service failures or customer concerns
•Help the team identify roadblocks and obstacles to increasing business
•Maintain expert knowledge of ZeroFOX’s systems and processes
•Minimize churn and maximize renewed accounts
•Ensure the team takes ownership and drives customer satisfaction throughout the entire lifecycle of the customers’ renewal process
•Monitor activities, identify risks and implement initiatives to ensure attainment of revenue targets
•Conduct weekly pipeline and quarterly business reviews to ensure correct coverage that will exceed target attainment
•Develop appropriate training programs and implement best practices
•Enforce the team’s use of SFDC to effectively manage account information, contacts, opportunities, pipelines and forecasts
•Ensure the team presents tailored solutions to address account issues and challenges
•Report on sales strategies and pipeline regularly to the Executive Team
•Provide input for sales and marketing materials when needed
•Inform the ongoing SDLC to ensure customer requests are represented on the roadmap
•Serve as a point of escalation for customer issues and contract negotiation
•Individually manage key accounts on a consistent basis and provide overflow support as necessary

Manager, Account Management

Threat Intelligence Specialist

• Collect information to identify threats and generate intelligence to assess client risk across physical security, cybersecurity, geopolitical, reputation, and compliance issues.
• Investigative/analytical background required; use trend analysis, pattern recognition, critical thinking, and judgment to recommend next steps.
• Conduct thorough investigations using open-source intelligence (OSINT) methodologies to identify emerging threats.
• Analyze data from diverse platforms, including social media, forums, and other public information repositories.
• Produce detailed threat assessments and intelligence reports that are clear, concise, and actionable.
• Collaborate with other teams to enhance investigations and intelligence gathering.
• Monitor industry trends and developments to stay ahead of potential threats.

Intelligence Analyst

• ZeroFox is looking for an Associate Account Manager to join our dynamic team. In this role, you will support the strategic growth of our client accounts by ensuring that customers derive maximum value from our solutions. You will work closely with clients, assisting them in understanding our offerings, addressing their needs, and fostering ongoing relationships to promote customer success and satisfaction.
• Your responsibilities will include coordinating internal resources to resolve client issues, assisting in upselling and renewal processes, and gathering feedback to guide product enhancements. As an Associate Account Manager, you will report directly to the Account Manager and will have opportunities to grow your career in account management.
• Role and Responsibilities
• Assist renewals desk with renewals of the ZeroFox platform
• Develop a solid and trusting relationship between clients and company
• Develop a complete understanding of account needs
• Anticipate account changes and improvements
• Strategically plan to improve client results
• Maximize profit by up-selling or cross-selling
• Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Analyze client data to provide customer relationship management
• Expand relationships and evangelize ZeroFox within account