ZeroFox

Account Manager

•ZeroFox seeks a proven, customer-focused and results-driven Manager, Account Management to help the team reach targeted revenue goals.
•Oversee, recruit, develop, manage, and motivate a team of Associate Account Managers
•Direct the team to build and expand relationships with existing customers
•Develop strategy for the retention and growth of the existing customer base
•Lead and facilitate sales initiatives
•Provide coaching around sales process and pipeline development
•Help the team manage and grow relationships to drive expansion and renewals across all solutions within assigned accounts
•Provide feedback to stakeholders regarding service failures or customer concerns
•Help the team identify roadblocks and obstacles to increasing business
•Maintain expert knowledge of ZeroFOX’s systems and processes
•Minimize churn and maximize renewed accounts
•Ensure the team takes ownership and drives customer satisfaction throughout the entire lifecycle of the customers’ renewal process
•Monitor activities, identify risks and implement initiatives to ensure attainment of revenue targets
•Conduct weekly pipeline and quarterly business reviews to ensure correct coverage that will exceed target attainment
•Develop appropriate training programs and implement best practices
•Enforce the team’s use of SFDC to effectively manage account information, contacts, opportunities, pipelines and forecasts
•Ensure the team presents tailored solutions to address account issues and challenges
•Report on sales strategies and pipeline regularly to the Executive Team
•Provide input for sales and marketing materials when needed
•Inform the ongoing SDLC to ensure customer requests are represented on the roadmap
•Serve as a point of escalation for customer issues and contract negotiation
•Individually manage key accounts on a consistent basis and provide overflow support as necessary

Manager, Account Management

Threat Intelligence Specialist

• Collect information to identify threats and generate intelligence to assess client risk across physical security, cybersecurity, geopolitical, reputation, and compliance issues.
• Investigative/analytical background required; use trend analysis, pattern recognition, critical thinking, and judgment to recommend next steps.
• Conduct thorough investigations using open-source intelligence (OSINT) methodologies to identify emerging threats.
• Analyze data from diverse platforms, including social media, forums, and other public information repositories.
• Produce detailed threat assessments and intelligence reports that are clear, concise, and actionable.
• Collaborate with other teams to enhance investigations and intelligence gathering.
• Monitor industry trends and developments to stay ahead of potential threats.

Intelligence Analyst

• ZeroFox is looking for an Associate Account Manager to join our dynamic team. In this role, you will support the strategic growth of our client accounts by ensuring that customers derive maximum value from our solutions. You will work closely with clients, assisting them in understanding our offerings, addressing their needs, and fostering ongoing relationships to promote customer success and satisfaction.
• Your responsibilities will include coordinating internal resources to resolve client issues, assisting in upselling and renewal processes, and gathering feedback to guide product enhancements. As an Associate Account Manager, you will report directly to the Account Manager and will have opportunities to grow your career in account management.
• Role and Responsibilities
• Assist renewals desk with renewals of the ZeroFox platform
• Develop a solid and trusting relationship between clients and company
• Develop a complete understanding of account needs
• Anticipate account changes and improvements
• Strategically plan to improve client results
• Maximize profit by up-selling or cross-selling
• Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Analyze client data to provide customer relationship management
• Expand relationships and evangelize ZeroFox within account