Zero Networks

Customer Success Engineer, North Carolina

Zero Networks

full-time

Posted on:

Origin:  • 🇺🇸 United States • North Carolina

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Salary

💰 $130,000 - $160,000 per year

Job Level

Mid-LevelSenior

Tech Stack

LinuxPython

About the role

  • Collaborate with customers to drive usage at Zero Networks means segmenting assets and users effectively, ensuring tailored deployment support and engagement strategies.
  • Training Delivery: Conduct comprehensive training sessions for customers following procurement, equipping them with the knowledge and skills to utilize our products effectively.
  • Regular Engagement: Schedule and conduct regular touch bases with customers.
  • Technical Issue Resolution: Lead with extreme accountability to resolution, customer issues in collaboration with support and R&D.
  • Customer Relationship Management: Build and maintain strong relationships with customers, understanding their goals, challenges, and feedback to enhance their experience with our products.
  • Feedback Loop: Gather customer feedback and insights to relay to internal teams, contributing to product improvements and enhancements

Requirements

  • Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience.
  • 3+ years of experience in a customer success, technical support, or related role, preferably in the SaaS or information security industry.
  • Strong technical background with the ability to understand complex technical concepts and communicate them effectively to non-technical audiences.
  • Must have technical understanding of Active Directory, REST APIs, scripting technology (Python or PowerShell), and Operating Systems (Windows, Linux, Mac)
  • Excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences.
  • Proven ability to manage multiple priorities and adapt to changing customer needs in a fast-paced environment.
  • Experience conducting training sessions or workshops is a plus.
  • Strong problem-solving and analytical skills, with the ability to think critically and develop innovative solutions.
  • Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment.